Experience

AngelTrax

• United States
• Information Technology & Services
• 1 - 100 Employee

• Child Safety Program Director of Operations

  • Nov 2022 - Present



Verra Mobility

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Manager, Event Processing

  • May 2019 - Dec 2022

• Processing Supervisor- Remote Operations

  • Feb 2009 - May 2019

  Remote office processing supervisor, overseeing 5 remote offices in TN, NC and FL. Responsible for set-up of remote offices including purchase of office furniture, set-up of vendors, and hiring of full-time processors. Assisted Project Manager in training of city employees for citation processing, setting court dates, and payment processing. Formed and maintained a positive working relationship with City employees including the Captain of Police, City Court Administrator, City Law… Show more Remote office processing supervisor, overseeing 5 remote offices in TN, NC and FL. Responsible for set-up of remote offices including purchase of office furniture, set-up of vendors, and hiring of full-time processors. Assisted Project Manager in training of city employees for citation processing, setting court dates, and payment processing. Formed and maintained a positive working relationship with City employees including the Captain of Police, City Court Administrator, City Law Department, City Court Clerks, and Police Officers and Traffic Engineers. Handle escalated customer service issues. Processed citations. Diligent in the quality control process with all customer service and processing procedures.



National Neuro, LLC

• Office Manager

  • May 2006 - Dec 2008

  Supervised the front office start up from inception to completion. Assumed Director’s functions during absences. Responsible for Medicare audits, compliance and certification. Set up administrative and therapy staffing. Developed administrative process flow and currently used forms. Worked with corporate office to ensure compliance with all state and federal regulations. Set up vendor contracts. Maintained employee files. Maintained patient database (Medsys) and patient… Show more Supervised the front office start up from inception to completion. Assumed Director’s functions during absences. Responsible for Medicare audits, compliance and certification. Set up administrative and therapy staffing. Developed administrative process flow and currently used forms. Worked with corporate office to ensure compliance with all state and federal regulations. Set up vendor contracts. Maintained employee files. Maintained patient database (Medsys) and patient files as per state mandates. Responsible for all patient scheduling. Entered billing and coding for physical, occupational, and speech therapy. Responsible for AP and AR. Acted as advocate for patients to resolve insurance issues. Responsible for all insurance verification and pre-authorization. Show less Supervised the front office start up from inception to completion. Assumed Director’s functions during absences. Responsible for Medicare audits, compliance and certification. Set up administrative and therapy staffing. Developed administrative process flow and currently used forms. Worked with corporate office to ensure compliance with all state and federal regulations. Set up vendor contracts. Maintained employee files. Maintained patient database (Medsys) and patient… Show more Supervised the front office start up from inception to completion. Assumed Director’s functions during absences. Responsible for Medicare audits, compliance and certification. Set up administrative and therapy staffing. Developed administrative process flow and currently used forms. Worked with corporate office to ensure compliance with all state and federal regulations. Set up vendor contracts. Maintained employee files. Maintained patient database (Medsys) and patient files as per state mandates. Responsible for all patient scheduling. Entered billing and coding for physical, occupational, and speech therapy. Responsible for AP and AR. Acted as advocate for patients to resolve insurance issues. Responsible for all insurance verification and pre-authorization. Show less



Rappahannock Area Alcohol Safety Action Program

• Office Manager

  • Jun 2002 - Aug 2004

  Responsible for the supervision of all administrative staff and daily operations. Managed administrative staff scheduling. Office payroll and accounts payable/receivable manager. Coding of invoices for billing. Completed all daily monetary postings. Daily, weekly and monthly reconciliation of income. Collections supervisor. Responsible for all employee recruitment and resume review for open positions. Supervised and monitored court referred probationers. Completed… Show more Responsible for the supervision of all administrative staff and daily operations. Managed administrative staff scheduling. Office payroll and accounts payable/receivable manager. Coding of invoices for billing. Completed all daily monetary postings. Daily, weekly and monthly reconciliation of income. Collections supervisor. Responsible for all employee recruitment and resume review for open positions. Supervised and monitored court referred probationers. Completed non-compliance court reports. Completed show-cause information for court hearings. Interfaced with various personnel within the local judicial system concerning legal requirements of court ordered clients. Show less Responsible for the supervision of all administrative staff and daily operations. Managed administrative staff scheduling. Office payroll and accounts payable/receivable manager. Coding of invoices for billing. Completed all daily monetary postings. Daily, weekly and monthly reconciliation of income. Collections supervisor. Responsible for all employee recruitment and resume review for open positions. Supervised and monitored court referred probationers. Completed… Show more Responsible for the supervision of all administrative staff and daily operations. Managed administrative staff scheduling. Office payroll and accounts payable/receivable manager. Coding of invoices for billing. Completed all daily monetary postings. Daily, weekly and monthly reconciliation of income. Collections supervisor. Responsible for all employee recruitment and resume review for open positions. Supervised and monitored court referred probationers. Completed non-compliance court reports. Completed show-cause information for court hearings. Interfaced with various personnel within the local judicial system concerning legal requirements of court ordered clients. Show less



Verizon Connected Solutions

• Telecommunications
• 1 - 100 Employee

• Manager: Operations Center-Dispatch

  • Dec 1996 - Jun 2002

  Responsible for supervision of 8 management employees and 100+ service technicians. Supervised the screening, dispatching, and completion of work and service orders. Controlled and reported the workload tracking process. Monitored customer commitments. Managed overtime and productivity for technicians and Operation Center Specialists. Developed and implemented strategies to increase productivity, efficiency, and quality of service. Interacted with customers to manage their… Show more Responsible for supervision of 8 management employees and 100+ service technicians. Supervised the screening, dispatching, and completion of work and service orders. Controlled and reported the workload tracking process. Monitored customer commitments. Managed overtime and productivity for technicians and Operation Center Specialists. Developed and implemented strategies to increase productivity, efficiency, and quality of service. Interacted with customers to manage their concerns and damage claims. Trained Operation Center Specialists in workload functions. Provided coaching and performance appraisals to Operation Center Specialists. Interfaced with field supervisors to manage work-flow and technician productivity. Acted as a Process Owner and Trainer for ISO 9001 flow and certification. Ran and distributed Missed Appointments report for Potomac District. Created bi-monthly productivity reports for Potomac Dispatch. Created performance assurance reports for Potomac District. Ran all INIMAD (project tracking/completion system) reports for Operations Center including but not limited to Installation and Maintenance Completions for technicians, Field Supervisor Repeat Rankings, and Proficiency/Repeat data for technicians. Created pivot table for monthly manager’s meetings for productive time, no yield time, and no access time based on technician IFAS usage. Created Technician Incentive Pay-out Tables for monthly manager’s meetings. Provided technical support for field technicians through C.A.T. function and M.T.R. code familiarity. Show less Responsible for supervision of 8 management employees and 100+ service technicians. Supervised the screening, dispatching, and completion of work and service orders. Controlled and reported the workload tracking process. Monitored customer commitments. Managed overtime and productivity for technicians and Operation Center Specialists. Developed and implemented strategies to increase productivity, efficiency, and quality of service. Interacted with customers to manage their… Show more Responsible for supervision of 8 management employees and 100+ service technicians. Supervised the screening, dispatching, and completion of work and service orders. Controlled and reported the workload tracking process. Monitored customer commitments. Managed overtime and productivity for technicians and Operation Center Specialists. Developed and implemented strategies to increase productivity, efficiency, and quality of service. Interacted with customers to manage their concerns and damage claims. Trained Operation Center Specialists in workload functions. Provided coaching and performance appraisals to Operation Center Specialists. Interfaced with field supervisors to manage work-flow and technician productivity. Acted as a Process Owner and Trainer for ISO 9001 flow and certification. Ran and distributed Missed Appointments report for Potomac District. Created bi-monthly productivity reports for Potomac Dispatch. Created performance assurance reports for Potomac District. Ran all INIMAD (project tracking/completion system) reports for Operations Center including but not limited to Installation and Maintenance Completions for technicians, Field Supervisor Repeat Rankings, and Proficiency/Repeat data for technicians. Created pivot table for monthly manager’s meetings for productive time, no yield time, and no access time based on technician IFAS usage. Created Technician Incentive Pay-out Tables for monthly manager’s meetings. Provided technical support for field technicians through C.A.T. function and M.T.R. code familiarity. Show less