Michelle Graham, CMP, DES

Director of Convention and Visitor Services at Travel Portland
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Certified Meeting Professional (CMP)
    Events Industry Council
    Jan, 2004
    - Oct, 2024
  • Digital Event Strategist (DES)
    PCMA
    Nov, 2020
    - Oct, 2024

Experience

  • Travel Portland
    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Director of Convention and Visitor Services
      • Apr 2020 - Present

      As the the Director of Convention & Visitor Services I manage the services provided to convention attendees and work closely with members of the sales team to align sales proposals with available financial incentives and amenities. I also oversees public and special events to ensure that they reflect the mission and values of the organization as well as oversee the implementation of the entire scope of programs within the approved budgets of each of these programs and achievement of their specific goals. Show less

    • Vice President of Services
      • May 2007 - Apr 2020

      As the VP of Services for Travel Portland, my primary duties are to manage the services division of Travel Portland which includes convention, partnership as well as convention and leisure housing to ensure the implementation of the entire scope of program withinthe approved budgets of each of these programs and achievement of their specific goals.

  • Portland Oregon Visitors Association
    • Director of Convention Services
      • Mar 2000 - May 2007

      Managed the convention services and convention housing departments to include development and implementation of annual programs of work, preparation of budgets, monitoring of expenditures and communicating financial progress within the services and convention housing departments. Supervised convention services and convention housing staff to include hiring, evaluation, and implementing corrective action if necessary. Provided leadership within the department to ensure balanced distribution of client caseloads. Maintained an active client caseload that could range from large citywide conventions to smaller group meetings that have been booked by POVA. Show less

    • Assistant to the Vice President of Sales
      • Jan 1994 - Mar 2000

      Was is responsible for the vice president of sales' correspondence, reports, and other day-to-day office needs. Supervised office support staff and carried out an office manager role within the sales division. Managed and oversaw the division software programs, and maintained a working relationship with consultants in coordinating software development and validity of the system. Served as the coordinator for the network in relation to sales division. Coordinated familiarization trips (FAM's) in partnership with the sales managers that included event planning, airline reservations, itinerary development, attendee rsvp and general correspondence. Show less

  • Hilton Portland & Executive Tower
    • Portland, Oregon
    • Assistant to the Director of Sales
      • Jan 1990 - Jan 1994

      Provided administrative assistance to the Director of Sales. Composed and developed correspondence and other written materials on behalf of the director of sales. Assisted with monthly reporting for hotel and corporate office. Worked with highly confidential topics and maintained confidentiality. Set-up all in-house meetings, and at times handled incoming sales inquiries as well as overseeing accounts in the absence of Sales Managers. Trained and supervised 4 support staff personnel. Provided administrative assistance to the Director of Sales. Composed and developed correspondence and other written materials on behalf of the director of sales. Assisted with monthly reporting for hotel and corporate office. Worked with highly confidential topics and maintained confidentiality. Set-up all in-house meetings, and at times handled incoming sales inquiries as well as overseeing accounts in the absence of Sales Managers. Trained and supervised 4 support staff personnel.

Education

  • Portland State University - School of Business
    Business Administration and Management, General
  • Portland Community College
    Psychology

Community

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