Experience

The Film and TV Charity

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Office Manager

  • Mar 2022 - Present



Oxfam

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Office Manager

  • Aug 2016 - Aug 2023



Judicial Appointments Commission

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Selection exercise executive officer

  • Oct 2014 - Jul 2016

  Preparing panel packs for panel members. Helping candidates with any application problems. Working as part of the front of house team, where I assist candidates through the selection day process. Processing expenses for panel members. Preparing panel packs for panel members. Helping candidates with any application problems. Working as part of the front of house team, where I assist candidates through the selection day process. Processing expenses for panel members.



Mami Pedi

• London, United Kingdom

• Owner / Natural nail tech

  • Apr 2012 - Oct 2014

  Since leaving the court in December 2011, I have done a beauty therapist course and 2 highly acclaimed nails course, as i've always had a huge interest in beauty especially nails. After completing my courses I went on to start my own mobile nail business which I run on a part time basis. Since leaving the court in December 2011, I have done a beauty therapist course and 2 highly acclaimed nails course, as i've always had a huge interest in beauty especially nails. After completing my courses I went on to start my own mobile nail business which I run on a part time basis.



HMCS

• Law Practice
• 100 - 200 Employee

• Circuit Judges Support Manager

  • 2007 - 2011

  In my final role at the court from 2007 I managed the Circuit judges support section at first on a trial basis then made permanent.The job role consisted of the following:Managing a team of 16 people, within my team were 12 court clerks, 2 ushers, a receptionist, a boxwork clerk and a transcript clerk. On a day to day basis I had to manage their attendance, carry out daily Team Information Board meetings, quality check their work and carry out quarterly assessments.Keeping the work within 5 days, making sure that any urgent items of work were sent out within 48 hours of it arriving on the section.Gathering figures based on the weekly ingoing and outgoing work and then getting these figure to the senior management team by the given deadline.Collating the court utilisation statistics on a monthly basis and getting them to headquarters by the given deadline.Dealing with any customer complaints and organising compensation payouts if needed. Dealing with any special request from Judges. Dealing with any problems and preventing potential problemsMy key achievements whilst within this role is as follows:Getting the work on the section down to a 3 day turnaround and any urgent work being sent out within 24 hours. Dealing with customer complaints within 48 hours Arranging and implementing a training program for all 16 members of my team.Completing a 7 month management course. Changing the work,transcripts and boxwork systems to run more efficiently by installing LEAN practices. Conducting oral examinations Managing a team of 16 on part time hours.Additional professional activitiesDuring my time at the court I have been on many different courses these include:Keeping customers cool, minute writing and diversityTeam working and Office skills Band E development courses Band D management development course LEAN practices Managing attendance How to conduct oral examinationsComplaint handlingHow to deal with bullying and harassment Show less

• Court Clerk

  • 2006 - 2007

  In this role I had to make sure that each case in taped and logged, I managed the judges diary, arranged any travel if they needed to be at another court, typed up any orders that were made and helped the public with any general questions that they may have had, at times when my court wasn’t sitting I would assist the section manger with customer service issues such as complaints or request for transcripts.



HMCS

• Law Practice
• 100 - 200 Employee

• Mediation clerk

  • 2004 - 2005

  This role involved setting up appointments for parties to mediate.I liaised with mediator provider services to book mediators, arrange and chair the mediation committee meetings and liaised with two mediation judges.

• Business and copyright claims clerk

  • 2003 - 2004

  On this section I issued business and copyright claims and also got given my first chance to manage a section, I done this for 3 months

• Customer Service Advisor

  • 2002 - 2003

  From the Issue section I moved on to customer service which consisted of me working the public counter and the customer service phone lines.

• Issue clerk

  • 2001 - 2002

  First section I worked on within the court.My main duties were to Issue brand new small claim cases and balance fee books.