Experience

Enstructure LLC

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Senior Support Specialist

  • Jan 2022 - Present



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Specialist III

  • Aug 2015 - Jan 2022

  • Executed systems install and upgrades for over 300+ computers for end user support. • Provide customer support for over 1000+ users with computers and software issues. • Install common or modified images on desktop/laptop systems. • Managed assets inventory program. • Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates. • Serve in a diagnostic and troubleshooting capacity with a focus on system reliability, data integrity; customer support (800+ tickets annually), technical procedures, team coaching, and training. • Manage projects using a critical path approach to keep all stakeholders always focused and on- target. • Manage and maintain security compliance and patching for selected servers. • Perform customer special projects and administrative duties as required. Show less



Hubbell Incorporated

• 40 Waterview Drive Shelton, CT 06484

• Network Systems Analyst

  • Jun 2004 - Jul 2015

  • Successfully managed Remedy ticketing queue and processed approximately 2000 customer support tickets yearly. • Provided customer support to over 1500 clients including Shelton Corporate Headquarters, Hubbell Electrical Systems Platform and Hubbell Electrical Systems Field Sales force. Support customers by telephone, email or using remote support tool in a timely and accurate fashion, and provide end-user assistance where required, which included managing several Hubbell remote site’s needs. Responsible for installing, diagnosing, repairing, maintaining, imaging and upgrading all PC hardware, software, and peripheral equipment to ensure optimal workstation performance. Manage user account changes in Active Directory for employees, including new hire account setups and terminations. • Managed and maintained security compliance and patching for selected servers meeting 95 % compliance. • Collaborated with WAN team to upgrade wireless at remote location which increased network performance by 95%. • Supported company on new acquisitions from ordering equipment to software. • Processed SAP purchase requisitions, service entry and goods movement for Hubbell Electrical Systems and HUBS platforms for computer, printer equipment, software, network and office supplies, printer leasing monthly invoicing and printer maintenance quarterly invoicing. • Configure voice mail and other communications systems including adding/removing users, line installations, phone moves and implementing system securities and permissions phones and update user accounts in Nortel PBX. • Provide security badges using Kantech security system for new hires, changes, and terminations. • Perform customer special projects and administrative duties as required. Show less



State Of Connecticut Dept of Education

• Eli Whitney hamden VCT

• Teacher

  • 1998 - 2005

  • Responsible for the development of curriculum for State of Connecticut Adult Education Basic Business Class. Instruct class of 20 students in Basic Mathematics which includes using addition, subtraction, multiplication and fractions in various accounting projects. Provide specialized instruction to students on how to use Microsoft Office Products which includes Microsoft Word, Excel, PowerPoint and Access. • Taught students life skills using an open discussion based format and interactive role playing. Show less