Michelle Gamma
Senior Coordinator at Genpact- Claim this Profile
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Topline Score
Bio
Credentials
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Lean certification
GenpactApr, 2019- Nov, 2024
Experience
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Genpact
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United States
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Insurance
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1 - 100 Employee
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Senior Coordinator
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Aug 2016 - Present
• Direct client facing project management and coordination• Build strong customer relationships, driving brand loyalty, increasing customer loyaltyand improving processes• Manage intake and routing of work to vendors and contract employees• Use Microsoft 365, with emphasis on Excel reports and templates to create comprehensive reports • Collaborate with clients and insured’s to resolve claims review, revisions and handling disputes by creating a plan and executing to resolve issues• Streamlined “LEAN” work-flow for a more efficient department and quicker turnaround to clients• Organize vendor training on reports including any revisions/updates as needed for finished reports• Manage claims initial intake, through pricing and QA process to provide clients with completed reports Xactimate• Reconcile vendor invoice against reports completed using Xact Contents• Work in Xact Contents and Xact Analysis creating a comprehensive report for client and insured• Maintain records of outsourced work to vendors, reconcile monthly invoice to database entries, revise • Manage all aspects of team building events, including creating and manage detailed budget, retaining of vendors, creation of PowerPoint presentation for team and management • Directly work with File Managers regarding inspection, relaying any issues with documents or reports prior to providing final product to client• Assist in seamless transition from paper to digital records using proprietary database for all client reports Show less
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Coordinator
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Feb 2006 - Aug 2016
• Create any new assignments that come in via fax, email or phone for Schedule C and Onsitedepartments• Call adjusters regarding any questions on new assignments submitted to Schedule C and Onsitedepartments• Research Rapid Responses or standard assignments for Schedule C as needed• Data enter new assignments as needed• Submit new assignments to data entry for Schedule C department• Transfer inventories from excel to a custom template• Answer adjuster questions for Schedule C and Onsite departments• Assist adjuster with changes needed to finished assignments• Perform A/R collections for Schedule C and Onsite• Confirm new assignments to adjuster for Schedule C and Onsite• Make initial contact with insured for Onsite• Contact insured regarding any questions for Schedule C and Onsite• Review and use online custom database assisting Tech in improvements or changes Show less
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Price Analyst
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Aug 2005 - Feb 2006
• Generated reports consisting of research of total loss contents inventories for both replacement cost value and actual cash value, using real-world actual replacements of LKQ (like kind and quality) items by citing replacements from local brick & mortar stores and relevant websites/catalogs rather than generic/blanket costs utilized in evaluation software. Extensive use of Excel.
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LadyRay Designs
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Cumming, GA
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Business Partner
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Nov 2016 - Jan 2023
• Work with client to create one of a kind wood signs and decor items • Manage Online store, inventory and advertising • Manage and maintain stock of materials • Organize and run vendor locations, including layout • Design all artwork for clients that will coordinate with their decor • Set up and maintain virtual store using Etsy, take photos of each product and create detailed descriptions • Maintain all social media accounts on Instagram and Facebook • Work with client to create one of a kind wood signs and decor items • Manage Online store, inventory and advertising • Manage and maintain stock of materials • Organize and run vendor locations, including layout • Design all artwork for clients that will coordinate with their decor • Set up and maintain virtual store using Etsy, take photos of each product and create detailed descriptions • Maintain all social media accounts on Instagram and Facebook
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Bridal Planner Group, Inc.
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United States
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Advertising Services
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1 - 100 Employee
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Project Manager
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Jul 2003 - Mar 2005
• Developing solid client relationships, maintain existing accounts, and develop new business opportunities within these accounts through effective support, service and account management • Assist Front End Web Wesigner in creation of advertising pages for client, revising and updating code as needed for any revisions the client requests • Collaborate with clients on layout to achieve full marketing needs, assemble the necessary resources to deliver solutions, manage quality/client requirements, and oversee the delivery of solutions on time • Provide technical support for current clients • Deliver strategic marketing direction to aid in the growth of the client’s business Show less
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Empire Emergency Equipment
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Ronkonkoma, New York, United States
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Marketing Director
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Nov 2002 - Mar 2003
• Create multi-formatted media for the purpose of an enterprise scale advertising campaign • Collaborate with client to create designs for best advertising results • Organize and run vendor locations, including layout of booth • Manage event planning for trade shows • Design and maintain website using front page • Develop advertising campaign, including any designs and layouts for publications • Create multi-formatted media for the purpose of an enterprise scale advertising campaign • Collaborate with client to create designs for best advertising results • Organize and run vendor locations, including layout of booth • Manage event planning for trade shows • Design and maintain website using front page • Develop advertising campaign, including any designs and layouts for publications
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Media Technologies ltd
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Holbrook, New York, United States
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Project Manager
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May 2000 - Sep 2002
• Management of all work being mass duplicated CD on a daily basis for multiple clients • Collaborate with clients on layout of CD, cover, and tray card to achieve full marketing needs, assemble the necessary resources to deliver solutions • Manage quality/client requirements, and oversee the delivery of solutions on time • Proof all designs created with client to assure quality of final product • Management of all work being mass duplicated CD on a daily basis for multiple clients • Collaborate with clients on layout of CD, cover, and tray card to achieve full marketing needs, assemble the necessary resources to deliver solutions • Manage quality/client requirements, and oversee the delivery of solutions on time • Proof all designs created with client to assure quality of final product
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Education
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1999 - 2001
Briarcliffe College
Associate of Arts and Sciences - AAS, Graphic Design -
1999 - 2001
Briarcliffe College
Associate of Arts and Sciences - AAS, Graphic Design -
Comsewogue Senior High
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