Experience

MIB Benefit Plans

• United States
• Insurance
• 1 - 100 Employee

• Provider Network Manager

  • Sep 2022 - Present



Self Employed

• United States
• 700 & Above Employee

• Consultant

  • Jan 2016 - Present

  Provided advice and guidance for dental offices to improve in office management, office policy, human resources, insurance, billing, accounts receivable, marketing and branding. Improvements focused on KPI’s, staff development, staff training, profit and loss statements, and operational goals. Also worked with doctors when purchasing a new or additional dental practice, negotiated lease agreements, construction builds, office design and new equipment purchases. Provided advice and guidance for dental offices to improve in office management, office policy, human resources, insurance, billing, accounts receivable, marketing and branding. Improvements focused on KPI’s, staff development, staff training, profit and loss statements, and operational goals. Also worked with doctors when purchasing a new or additional dental practice, negotiated lease agreements, construction builds, office design and new equipment purchases.



San Diego Psychiatric Society

• United States
• Mental Health Care
• 1 - 100 Employee

• Executive Director

  • May 2016 - May 2021

  Responsible for overseeing the administration, programs and strategic plan of the organization. Provided Council with an annual budget and monthly financial statements, coordinated fiscal management and operation within the approved budget. Created and sustained all productive relationships with external partners, fundraising and developing other resources necessary to support council’s mission. Plan, approve and monitor all event budgets, coordination and planning. The position reports directly to the San Diego Psychiatric Society Council.



Benco Dental

• United States
• Medical Device
• 700 & Above Employee

• Technology Trainer OneView/OneVisit

  • May 2014 - Jan 2016

  Prepare and conduct technical training programs, Provide end user onboarding and training, Continuously enhance technical instructional delivery and presentation skills, Conduct technical presentations and webinars for Sales Force and end users. 3M TruDef Scanner CAD/CAM, OneView X-ray Management program, iSOTS150 Mill Unit. Prepare and conduct technical training programs, Provide end user onboarding and training, Continuously enhance technical instructional delivery and presentation skills, Conduct technical presentations and webinars for Sales Force and end users. 3M TruDef Scanner CAD/CAM, OneView X-ray Management program, iSOTS150 Mill Unit.



Carlsbad Dental Associates

• Carlsbad, CA

• Operations Director

  • Aug 2012 - Apr 2013

  Created organizational and program budgets based on Profit & Loss statements. Ensured staff members follow standard operating procedures through workflow management, training and staff development. Approved all staff’s timekeeping logs and overtime and absences, ADP WorkCenter. Established and monitored all new/existing Associate contracts and maintained Doctors credentialing. Reviewed and negotiated all third party insurance contracts and managed compliance audits from all external third party companies. Contributed to customer satisfaction and created strategic plans to manage all customer and/or client escalations to ensure prompt positive resolution was achieved. Developed and coordinated a Patient Referral program, social, traditional media marketing and outreach programs, designed, coordinated and developed website revisions and updates by outside web developer. Dentrix software, monitored all upgrades, technical solutions and staff training.



Encinitas Family Dentistry

• Encinitas, CA

• Office Manager

  • Aug 2010 - Mar 2012

  Managed complete office operations. Mentored, coached and trained a Staff. Identified inefficiencies in operations and made process improvements to increase growth and profitability. Monitored and improved revenue by development of new Internal and External Marketing Programs. Approved all staff’s timekeeping logs and overtime and absences, ADP WorkCenter. Established and monitored all new/existing Associate contracts and maintained Doctors credentialing. Maintained a low Accounts Receivable and Insurance monthly balances. Completed all Insurance electronic billing and collections. Dentrix software.



Solona Smiles, Inc

• Solona Beach, CA

• Office Administrator/Marketing

  • May 2008 - Aug 2010

  Executed and Maintained Internal and External Marketing campaigns including Websites, Health Fair Events and all print material. Increased practice profits with Treatment Coordination and Financial Arrangements. Monitored all Accounts Receivable/Payable with a collection rate of 98%, Optimized customer relations and patient experience through employee coaching and training. Electronic Insurance billing for both medical and dental claims. Eaglesoft software, monitored technical issues, new upgrades and training.



Smile Care, Inc

• South San Diego, CA

• District Manager

  • Jan 2005 - Aug 2006

  Increased revenue for four Multi-Specialty offices in the first year by development of Patient Experience Programs, Operational Management Systems, Staff Development and Budget Management. Monitored all Profit and Loss Statements for Company efficiency and cut operating costs for each unit. Human Resource Operations including; training and performance evaluations and of all employees including Doctors. Ensured adherence to all HIPPA, OSHA and state laws, regulations and office policies regarding employment and safety. Coached and trained 50 team members in Customer Service, patient relations, and office policy. Identified inefficiencies and made recommendations for process improvements and changes.