Experience

Workplace Solutions

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Sales Project Coordinator

  • Aug 2022 - Present



Furniture Marketing Group, Inc.

• United States
• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee

• Account Manager

  • Feb 2019 - Present

  • Develop and maintain long-term relationships with customer accounts.• Identify new up-selling and cross-selling opportunities within existing accounts.• Manage projects within the clients’ account to ensure clients’ goals are met.• Ensure clients’ needs and wants are met throughout each project while overseeing support teams.• Maintain gross profit margin on each project.• Maintain backlog process and initiate invoicing in a timely manner.• Resolve client concerns within all aspects of project.• Ensure labor quotes are within reasonable parameters.• Collaborate with NBD, Manufacturer Reps, and Management team to identify new opportunities to grow business.• Negotiate with manufacturers to obtain maximum discounts to meet client’s expectations and maintain relationships.• Source and specify products and contracts to complete clients’ BIDs.



Contract Resource Group

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Operations Safety Coordinator

  • Aug 2018 - Feb 2019

  • Dispatch, scheduling, and warehouse manager coverage.• Resolve Punch and Warranty; determined the most profitable course of action with a goal of maximum client satisfaction.• Maintained all legal document status, certifications, background checks, and safety documentation of all Operations employees.• Prepared and lead all safety meetings and employee training.• Ensured safe practices in two warehouses, field installations, and driving activities.• Created vendor account profiles in ISNetworld and GRMS.



Old Castle Building Envelope

• Safety Manager

  • Aug 2016 - Aug 2018

  • Maintained a vital role in ensuring the Glass Fabrication and Metal Fabrication Plants is a safe work environment for all plant employees.• Developed, optimized and implemented an effective and efficient Environmental Health and Safety (further EHS) plan for both plants.• Coordinated all EHS activities and actively supported and advised the managers and supervisors in this area.• Supported all EHS related audits and coordinated the various certification procedures requested by vendors while constantly staying incontact with all different functions within production to ensure the smallest possible disturbance to the production process.• Maintained a current, clear and coherent EHS plan covering procedures, audits and training complying with corporate H&S standards.• Set EHS standards, guidelines, and objectives regarding EHS standards and budgets maximizing the quality of the production function andminimizing risks against lowest costs.• Ensured commitment and support of plant managers and supervisors to the EHS plan.• Implemented a health and safety process providing instruction to all plant employees on how to prevent or limit accidents.• Ensured compliance of the (implemented) process with OBE, legal (OSHA) and employee specific standards.• Coordinated all necessary communication with legal and/or local authorities concerning health and safety management.• Coordinated Crisis Management efforts with the General Manager and Plant in the event of an accident.



The OFIS

• Operations Specialist

  • Aug 2000 - Jun 2016

  Managed the shipping and receiving process of high end furniture within a 75,000 sq. ft. warehouse• Conducted monthly inventory cycle counts of presold inventory• Planned and managed the scheduling of labor and equipment usage to maximize budget allotments and work flow efficienciesOptimized the warehouse layout within the warehouse improving workflow efficiencies by atleast 25%Improved efficiency by evaluating and improving existing warehousing procedures Supervised a team of fifteen (15) shared warehouse resources Created and maintained reports for higher management• Included reports pertaining to production, operations, payroll, unemployment, customer accounts and monthly presold inventoryTraining ten (10) employees on operational and systematic processes, including shipping and receiving

• Operations Specialist

  • 2011 - 2015

  Managed entire end-to-end sales process for House and Intermarket accounts averaging approximately twenty (20) orders per day• Acted as junior project manager for several projects (installation of 5+ offices, AJG of several floors, etc.) • Entered the sales order, invoicing, coordinating logistics, costing, accounting, shipping, receiving, and any reorder recovery requireManaged and reconciled company-wide internal labor costs for parent company and sister companiesCreated and maintained reports for higher management

• Reorder Recovery Manager

  • 2001 - 2011

  Created and accountable for new division at The OFIS that would effectively managed punch / warranty resolution processSuccessfully negotiated ninety (90%) percent warranty cases with the vendorsActivities included:• Managing each customer service project, researching parts associated to punch / warranty, entry of sales order for replacement, negotiation of terms and pricing with the vendors, entry of purchase orders (POs) to vendors, tracking / scheduling acknowledgements, and coordination of logistics, receive / ship if necessary, and invoicingTrainer / Superuser for CORE program implementing the new software system• Trained, created training curriculum, and training binders for over two hundred (200) employees from project managers, project coordinators, shipping/receiving personnel, supervisors, reorder recovery, dispatch, and sales coordinators