Michelle Forsyth
Enterprise Implementation Consultant at Docketbook- Claim this Profile
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Bio
Julie Adamo
Michelle reported to me to initiate a Customer Experience program for business to business construction customers. Michelle has the ability to understand how to improve all elements of the quote to cash process. She considers the customer first and uses her deep experience in credit and process improvement to deliver great results. She gains the respect and support of internal stakeholders and works together with them to ensure the best outcome. Michelle is very tenacious and pays attention to detail. She would be a fantastic asset to any team.
Curtis Aikens
I have worked with Michelle at Boral for more than 15 years and have always appreciated Michelle's forthright and insightful approach to improving processes and systems. Michelle is always there to support the team in delivering the best outcomes for customers and internal stakeholders. Michelle would be a great asset to any company and I would happily work with her again.
Julie Adamo
Michelle reported to me to initiate a Customer Experience program for business to business construction customers. Michelle has the ability to understand how to improve all elements of the quote to cash process. She considers the customer first and uses her deep experience in credit and process improvement to deliver great results. She gains the respect and support of internal stakeholders and works together with them to ensure the best outcome. Michelle is very tenacious and pays attention to detail. She would be a fantastic asset to any team.
Curtis Aikens
I have worked with Michelle at Boral for more than 15 years and have always appreciated Michelle's forthright and insightful approach to improving processes and systems. Michelle is always there to support the team in delivering the best outcomes for customers and internal stakeholders. Michelle would be a great asset to any company and I would happily work with her again.
Julie Adamo
Michelle reported to me to initiate a Customer Experience program for business to business construction customers. Michelle has the ability to understand how to improve all elements of the quote to cash process. She considers the customer first and uses her deep experience in credit and process improvement to deliver great results. She gains the respect and support of internal stakeholders and works together with them to ensure the best outcome. Michelle is very tenacious and pays attention to detail. She would be a fantastic asset to any team.
Curtis Aikens
I have worked with Michelle at Boral for more than 15 years and have always appreciated Michelle's forthright and insightful approach to improving processes and systems. Michelle is always there to support the team in delivering the best outcomes for customers and internal stakeholders. Michelle would be a great asset to any company and I would happily work with her again.
Julie Adamo
Michelle reported to me to initiate a Customer Experience program for business to business construction customers. Michelle has the ability to understand how to improve all elements of the quote to cash process. She considers the customer first and uses her deep experience in credit and process improvement to deliver great results. She gains the respect and support of internal stakeholders and works together with them to ensure the best outcome. Michelle is very tenacious and pays attention to detail. She would be a fantastic asset to any team.
Curtis Aikens
I have worked with Michelle at Boral for more than 15 years and have always appreciated Michelle's forthright and insightful approach to improving processes and systems. Michelle is always there to support the team in delivering the best outcomes for customers and internal stakeholders. Michelle would be a great asset to any company and I would happily work with her again.
Experience
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Docketbook
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Australia
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Construction
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1 - 100 Employee
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Enterprise Implementation Consultant
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Aug 2021 - Present
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Boral
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Australia
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Construction
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700 & Above Employee
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Business Improvement Manager - Customer Experience
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Jul 2017 - Jun 2021
- Part of a small Agile team responsible for the design, development and implementation of first customer-led portal.- Facilitated and participated in the customer discovery sessions, collected feedback and assisted with the insight’s summaries.- Delivered communication, change management and business readiness activities ensuring ongoing awareness of the journey to Customers & stakeholders.- Project Lead for Key Account customer managing integration of third-party platform and development of API. Show less
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Business Support Lead
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Aug 2016 - Jun 2017
Primary focus - Implement credit card security and compliance for account and cash customers worth approx. $200mil p/a and 100K transactions, ensuring the safeguard and recording of credit card data and mitigating risk.- Modified existing regional operating models by implementing a national standardised cash sales credit card processing policy and procedure.- Replaced the use of all EFTPOS devices where applicable, with existing online banking technology. Utilised various features to improve the processing for additional charges.- Successfully established training and support documents. Show less
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Credit Team Leader - Majors
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May 2013 - Aug 2016
Primary focus – Manage Cash Flow approx. $85mil per month, for Queensland region Major Customers.- Managed team of 3 in collection activities maintaining below budget results in DSO and Over 60d%. - Continued commitment to customer whilst working with key business stakeholders.- Ongoing participation of the centralisation of State based credit teams into one national Credit Centre increasing productivity through standardisation and process improvement. - Provided system knowledge in Lean events with the Credit and Sales teams reviewing ‘As Is’ and ‘To Be’ processes, identifying value and non-value add activities, and driving reduction in waste.- Developed Boral Australia Credit Policy and Procedures document including standardised guidelines and templates Show less
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Credit Supervisor Qld - Continuous Improvement
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Jan 2009 - May 2013
Primary focus – Whilst supporting Qld Credit Manager in team collection activities, participating in ongoing software projects to provide knowledge and insight for improvements and managing customer expectations.- Provided key end to end business process lens to ensure customer and business not impacted. - Participated in testing of integrated systems (Command Alkon, Oracle upgrades, Creditwork Enhancements)- Managed collection activity of trial balance of key major accounts approx. $25mil Show less
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