Experience

Saint Alphonsus Medical Group

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Patient Service Representative

  • Oct 2015 - Present



Saint Alphonsus

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Healthcare Resource Specialist II

  • Oct 2015 - Jun 2018

  • Process referrals to medical specialists while adhering to HIPAA laws. Gather relevant patient records from four Electronic Health Records Systems and obtain insurance referrals using insurance websites to ensure the patient receives the best care possible. Schedule patients for appointments with PCP’s and specialists and provide office contact information. • Implemented new referral processing software, created processes, worked closely with company to address issues with system and worked with Physician Liaisons to promote new system.• Assist with interviewing and hiring new team members.• Train new employees on referral process as well as educate regarding the Health System. • Created training manual and job aids while implementing new processes in the department.



St. Luke's

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Patient Business Associate

  • Jun 2012 - Sep 2015

  I interview patient/family members to obtain registration information. Always to be sure and include current and correct patient information to enable prompt and efficient services and reimbursement. Attention to detail is key. I must adhere to collection information in accordance to standards set by St. Luke’s for all patients presenting for service, transfer or discharge of patients from one service to another. Must obtain, complete and explain appropriate forms based on patient’s individual needs. Properly process physician’s orders to include proper routing of patients for services. Answer patients/customers questions (or coordinate appropriately) about facility, procedure, etc. By means of phone or personal interaction, with ability to effectively recognize and take appropriate action based upon the situation. Properly handle lab specimens, utilizing proper precautions as defined by St. Luke’s standards. Lots of relations with dealing and physicians, patients, patient’s families, visitors, coworkers, executive staff and other hospital employees. Provide support to physicians and clinical staff by paging other physicians, patient identification, chart prep, transfer coordination, and dept. coordination for patient services



Cabela's

• United States
• Retail
• 1 - 100 Employee

• CLUB Membership Manager

  • Feb 2010 - Mar 2012

  As the CLUB Membership Manager my job duties include overseeing the sales and issuance of the Cabela’s CLUB Visa Program. This includes conducting training sessions for new employees on the benefits of the CLUB Card Program and how to promote that product to the customers. Duties also include weekly financial reports (including goals and payroll figures) to the bank and conducting evaluations of employees, reviewing and implementing accountability of employees and employee scheduling. Additionally, I am responsible for advising and training the employees with respect to all upcoming promotions and programs so that customers receive the best, most current information. As part of a team, I enjoy being a leader and helping others to flourish in their jobs. In this position I have been able to enhance my skills as both a team member and as a manager, continuing to hone my abilities to be focused on the details necessary to make the team, store and company perform better.



Sam's Club

• United States
• Retail
• 300 - 400 Employee

• Asset Protection Manager

  • Oct 2007 - Mar 2010

  In this position I focused on safety and compliance, including all regulatory agencies (Pest Management, FSA, USDA, HazMat/HazWaste) and training of associates with respect to proper procedures for records retention and compliance. Training and teaching associates to improve profitability of the club was a large part of the position. I was also responsible for reviewing the club’s profit and loss statements, general journal, preparing and auditing damage and variance reports, monitoring shrink and tracking weekly audits of sales and cash with the audit team. I enjoyed the many different tasks involved in this position, and was excited to learn the new and varied skills required. I lead the team for promoting the 5S program in our backroom, I was also selected to travel to Denver for some additional training.



Walmart

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Dec 2001 - Oct 2007

  I had worked with Wal-Mart previously, and I re-joined the team as the Customer Service Manager. Within one (1) month of returning to Wal-Mart, I was promoted to the Lead Customer Service Manger. In this position I was responsible for scheduling employees, employee evaluations and accountability for over 120 associates. In February of 2006, I was promoted to Assistant Manager. As part of this promotion, I attended twelve (12) weeks of training with Wal-Mart University. As part of this position, I assisted the store through two remodeling projects while maintaining store integrity and customer service. As the Homelines Assistant Manager, my responsibilities included managing five (5) departments. As the manager, I was responsible for scheduling the employees, conducting employee evaluations, ensuing employee accountability for job and department performance. Additionally, I reviewed the financial performance of the departments, specific item performance, and was a member of the store leadership and management team. In July of 2007 was rotated to Overnight Assistant Manager. In this position, my responsibilities were the same as those of an assistant manager, as well as supervising the freight crews at night.