Experience

Singapore International School (Hong Kong)
• Hong Kong
• Primary and Secondary Education
• 1 - 100 Employee
• Preparatory Years Teacher

  • Sep 2017 - Present


JD Williams

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Advertising executive- Merch Advertising

  • May 2011 - Nov 2013

  -Specialising in print based advertising for fashion products -Recruiting higher than budget numbers of customers into the business -Responsible for maintaining a low CPC per brand and other KPI's -Working closely with the likes of Carat Media, Principles Agency, and Copeland & Charrington -Creating weekly reports to update all campaigns and see how performance has gone over the weekly and weekend publications -Reacting to poor performing products and establishing what potential external and internal factors could cause it and what action ought to be taken -Creating creative briefs for when campaigns need to be re-vamped and launched Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• MS Money & Sales Assistant

  • Feb 2011 - May 2011

  • Promoting M&S Credit Card and Premium Club to both new & existing customers across two stores. • Working towards daily targets and encouraging till referrals in store through team briefs. • Liaising with M&S Money head office and dealing with current customer account queries in store. • Building rapports and ensuring 100% satisfaction within any dealings with customers both in store and over the phone. • Promoting M&S Credit Card and Premium Club to both new & existing customers across two stores. • Working towards daily targets and encouraging till referrals in store through team briefs. • Liaising with M&S Money head office and dealing with current customer account queries in store. • Building rapports and ensuring 100% satisfaction within any dealings with customers both in store and over the phone.



Home Retail Group PLC

• United Kingdom
• Retail
• 700 & Above Employee

• Cash Office administrator, Management support, Sales Advisor

  • Apr 2008 - Feb 2011

  • Started off as a sales advisor, dividing time between departments such as Cashier operations & main stock room before specializing in Customer service department, where I was able to interact with a variety of customers and converse in other languages. • Worked towards weekly Sales, Units, and Store card targets, in order to ensure percentage gain on each quarter of the financial year. • Given more responsibility & put in charge of cashing up daily takings & banking. Also in charge correcting/investigating any tills errors and disciplinary action against non compliant members of staff. This resulted in a positive against last year’s financial losses through till errors. • Supporting management through granting requests for transaction authorizations for all members of staff on general sales and refunds. • Mystery shop training- I ensured that every staff file was up to date through frequent observations as well as using positive & critical on the spot feedback with all members of staff. Witnessed signatures were also added to their files to reiterate what improvements needed to be made in order to fit in line with the key criteria to gain 100% mystery every quarter. Show less