Senior Admissions Counselor

• Apr 2022 - Present

● Design and implement a training guide for processing transfer credit evaluation to counsel transfer applicants on the transfer credit policy and credits required to pursue desired courses, increasing new and transfer student enrollments by 67%.● Direct the processing of readmit applications for both undergraduate and graduate degrees to ensure candidates don't have any open balances with the college, surpassing readmit enrollment goals by 50%.● Analyze students' graduation pace to determine the execution of SAP: Satisfactory Academic Progress Appeal is required for enrollment and financial aid to meet the program's requirements in student graduation levels.● Partner with the Director of Admissions and Vice President of Enrollment Management to make informed decisions on students' eligibility for balance forgiveness or additional scholarship, promoting a positive student experience.● Training and development of 3 new hires on new, transfer, and readmit process to promote independence in work processes and enhance acclimation in meeting short-term and long-term program strategies.● Develop strategies for process improvement in program administration by conducting a needs assessment, facilitating informed decision-making by the Director of Admissions and Vice President of Enrollment Management for enrollment success. Show less

Admissions Counselor

• Jun 2021 - Apr 2022

● Coordinated campus efforts to provide a comprehensive academic advice model and protocol for 150 prospective students by collaborating with Deans and Program Directors, successfully converting 80-90% of leads.● Trained 3 new hires on Standard Operation Procedures in student enrollment process, providing students with smooth and coordinated access to academic advisement services, increasing new student enrollment and maintaining attrition rate levels at 5%.● Oversaw the review and processing of student applications for admissions with 97% accuracy, including Financial Aid by collaborating with academic advisors and financial aid counselors, meeting program admissions target goals.● Provided marketing and public relations support by representing the college at virtual webinars and college fairs, promoting the college's academic programs and fostering sustainability and growth.● Advocated for cross-functional collaboration among team members to achieve shared enrollment goals in support of the Institution's mission to help adult learners pursue academic objectives.● Created a training guide for processing transfer credit evaluation implemented by the Institution to counsel transfer applicants of transfer credit policy and transfer credits required in pursuing desired course careers.● Coordinated the training of prospective and enrolled students on online tools available to enroll in desired degree programs, promoting a dynamic culture of learning.● Guided students in the completion of financial aid scholarship programs, including prospective transfer applications, Free Application for Federal Student Aid, and NYS Tuition Assistance Program., verifying the accuracy and enhancing probability of candidates' recruitment into the programs. Show less

Asistant Program Director

• Sep 2013 - Oct 2021

● Orchestrated and implemented student recruitment initiatives by conducting a needs assessment in the academic advisement department to identify gaps and facilitate process improvements, increasing student retention by 90%.● Managed program events with a budget worth $10k - $20k yearly by developing clear road maps of program events to ensure appropriate allocation of resources, consistently meeting budget goals.● Implemented coaching programs utilized by Caribbean families to complete application requirements for students transitioning from middle, high school, and college, generating increased referrals for the business.● Administered full-cycle recruitment to 3 employees to attract qualified candidates and reduce time to fill in job vacancies, minimizing the company's hiring costs.● Trained 3 employees on Standard Operating Procedures via job shadowing to ensure standardization in quality of service delivery for the after-school and summer camp karate program with 100 students from the ages of 4-17 years.● Developed program assessment protocols for student assessment to analyze overall program effectiveness and establish process improvements in program modification, enhancing positive student learning outcomes and meeting the program’s objectives.● Initiated the Rainmaker software to streamline operational activities, monitor the program's effectiveness through reports generated, and facilitate informed decisions in corrective action plans to meet program goals. Show less

Program Manager

• Jul 2009 - Sep 2013

• Promoted martial arts after school and summer camp program, increasing new student enrollment and renewal membership revenue by 50%. • Managed daily schedule of camp counselors, martial arts instructors and campers.• Analyzed budget to plan and organize numerous trips and activities for campers.• Processed weekly payroll for staff. • Presented timely feedback to the Director of Operations on management issues/solutions.

College Now Graduate Assistant

• Sep 2013 - Jan 2014

● Drove registration and enrollment to the College Now Program 50% by providing comprehensive academic advice to parents and 5-10 high school students per semester, maximizing client satisfaction and value in program offerings. ● Ensured smooth and coordinated advisement support to students in the enrollment of appropriate classes, promoting student performance in achieving academic success. ● Oversaw the implementation of recruitment and retention initiatives to promote best practices in the execution of program functions, increasing recruitment by 50% for spring 2014. ● Organized program workshops to promote students' involvement in planning strategic career paths aligned with personal growth objectives. ● Oversaw the database management system to manage vendor relations for the Enrichment Programs for College Preparation, promoting informed decision-making in developing effective customer outreach initiatives. ● Partnered with the director and associate director in developing marketing strategies, including open house and new student orientation to increase public awareness of Baruch college programs, increasing qualified lead generation opportunities by 90%. Show less

TEMP-Independent Contractor

• Aug 2013 - Oct 2013

Provided independent consulting services to Trespa North America, Inc. to ensure compliance with the finance and accounting department. • Reviewed data on order forms using SAP accounting software system. • Extracted data from SAP accounting system and organized information into a spreadsheet. • Analyzed, compiled, sorted, and verified the accuracy of the data before running Microsoft Excel reports. Provided independent consulting services to Trespa North America, Inc. to ensure compliance with the finance and accounting department. • Reviewed data on order forms using SAP accounting software system. • Extracted data from SAP accounting system and organized information into a spreadsheet. • Analyzed, compiled, sorted, and verified the accuracy of the data before running Microsoft Excel reports.

Coding Compliance Auditor

• Mar 2011 - Nov 2011

• Management and coordination of daily operations of clinic and physicians practice including attending physicians, fellows, residents and medical students. • Analyzed and audited medical records retrospectively and concurrently for accuracy of documentation and coding in compliance with Medicare guidelines for an outpatient multi-specialty facility. • Performed training sessions for physicians on selecting the accurate level of Evaluation & Management (E/M) and Procedural codes; to ensure they met national standards. • Educated 30 physicians individually on how to accurately use the Current Procedural Terminology (CPT) and International Classification Diseases 9th Revision (ICD-9) codes to the highest level of specificity that led to billing error reduction. • Created and implemented new documentation template for the department of Cardio-Vascular Intravenous Therapy Department increasing accurate documentation and billing. • Processed accounting requisitions, office management: scheduling using ID extend, billing, processed health insurance claims. Show less

TEMP-Enumerator

• Apr 2010 - Jul 2010

Planned census work by reviewing assignment areas and determining the organization of neighborhoods and households for conducting interviews; Complied with accuracy standards while maintaining high production rates. • Fulfilled 20-30 interviews daily with residents in assigned areas by following stringent guidelines and confidentiality laws. • Explained the purpose of the census interview, answered residents’ questions, elicited information using the prescribed script, and recorded census data on forms. • Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification. Show less

College Assistant Program Coordinator-School of Business, Office of the Dean

• Feb 2009 - May 2009

Planned and organized student open house, honor induction and alumni reception primarily for the School of Business. • Assisted with student events by conducting outreach, facilitating mailings, organizing seating arrangements, creating and disseminating promotional flyers. • Served as a knowledgeable resource to current, new and prospective students and alumni regarding school specific information. • Selected as Team Leader of the Student Committee by the Executive Assistant to provide on-site supervision of events and activities. • Provided feedback to Executive Assistant and the student committee regarding time-management solutions, which resulted in a template for increased event production, planning, and organization. Show less

Intern-Department of Accountability, Policy & Administration

• Sep 2008 - Dec 2008

Developed policies, implemented regulations, and provided technical assistance to school districts. Planned and maintained the Accountability, Policy and Administration (APA) database and library consisting of various resources, reference materials and documents. • Contributed to the Growth Model 2008-2009 under Chapter 57, that measures students’ progress by tracking their achievement scores on the English Language Arts and Math Exams from year to year. • Computerized the filing system, decreasing the time spent prior when manually retrieving files from an antiquated file system. Show less

Billing Compliance Auditor

• Apr 2004 - Dec 2006

Analyzed and audited physicians’ inpatient documentation retrospectively and concurrently for Evaluation and Management (E/M) accuracy and procedural levels of coding, to ensure they met national standards. • Educated 10-15 physicians individually on how to accurately use the current E/M and ICD-9 codes to the highest level of specificity that led to billing error reductions. • Created and implemented new documentation template for the department of Cardio-Vascular Intravenous Therapy Department that reduced the department’s billing errors. • Assisted in developing informational sessions for physicians and billing personnel to educate them regarding topic specific information including coding, documentation, and carrier-specific billing requirements. Show less

Medical Biller

• Jan 2003 - Feb 2004

Private Insurance Biller

• Jan 2001 - Jan 2003

Sales/Customer Service Representative

• Jan 2000 - Oct 2001