Training and Engagement Administrator

• Jan 2023 - Present

Employee Engagement Specialist

• Apr 2022 - Jan 2023

• Was responsible for all employee engagement activities in North America • Launched and managed new engagement programs (examples: Special Interest Groups using Discord, Question of the Week, and Weekly Roundup) • Introduced engagement activities into agent new hire training & managed weekly tracking to ensure plan implemented • Developed trainings to educate Team Leads and Management on topics such as recognition programs and career paths • Wrote and edited HGS’s US employee monthly newsletter after conceptualizing and debuting piece • Gathered content and approved posts for HGS’s North American Social Media Show less

Interim Marketing Director for Westland Mall

• Jul 2002 - Nov 2002

• Boosted sales and increased traffic by spearheading fall and holiday promotions and events • Generated free publicity by coordinating local media relations (writing and distributing press releases and pitching stories) • Placed all fall and holiday advertising – primarily print, radio, brochures, table tents, and posters • Executed and reforecasted marketing budget • Nurtured ongoing relationships with tenants • Boosted sales and increased traffic by spearheading fall and holiday promotions and events • Generated free publicity by coordinating local media relations (writing and distributing press releases and pitching stories) • Placed all fall and holiday advertising – primarily print, radio, brochures, table tents, and posters • Executed and reforecasted marketing budget • Nurtured ongoing relationships with tenants

Marketing Director for Westland and Muscatine Malls

• Mar 1999 - Sep 2001

• Scheduled, designed, and organized all promotional programs and events to generate traffic and increase sales • Coordinated local media relations by writing and distributing press releases and pitching stories • Created and placed all advertising – primarily print, radio, brochures, table tents, and posters • Prepared and executed annual marketing plans and budgets • Grew ongoing relationships with tenants • Initiated and managed community relations • Supervised marketing staff and provided on-site supervision for office staff Show less

Employee Communications Coordinator

• Apr 1996 - Sep 1998

• Launched company's internal communications department, targeting 3,000 employees nationwide, and introduced company’s culture• Enhanced employee engagement by producing semimonthly company newsletter• Authored monthly newsletter columns, e-mails, and letters under executives’ signatures• Worked closely with executives in preparing voicemail messages, videos, and speeches• Assisted CEO in regular meetings with employees• Coordinated all special events for corporate employees• Supported PR department in developing and implementing large projects such as training for the crisis communication plan and presentations to external audiences Show less

Corporate Communications Assistant

• Jul 1995 - Apr 1996

• Searched and analyzed print and electronic sources for industry, competitor, and company news• Formatted and distributed daily “News Clips” package• Built and maintained numerous databases and reference sources• Managed distribution of company information and press kits