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5.0

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Laura Branson

Michelle is very knowledgeable and customer focused transportation professional I've had the pleasure to work with. She consistently finds the most cost effective solutions while meeting deadlines for her clients and has an engaging personality that creates an environment of openness and teamwork. She is a valuable and trusted ally as a service provider.

Angela Shackford

Michelle is an extremely dedicated, hard-working individual and was a pleasure to work with. We collaborated on quite a few projects at Freight Management, and it was a pleasure working with her. She will be a terrific asset to any organization, because she works well with others, understands the value of customer relationship management, and is motivated to always get the job done.

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Experience

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Manager of Expedited Services
      • Jan 2022 - Present

    • Expedited Operations Supervisor
      • Jul 2014 - Present

      • Provide daily guidance on routings and carrier selection to the Operations team• Provide in-depth knowledge of services and products available to sales reps/customers• Ensure proper margins are maintained based on specific shipment service levels• Read, analyze and interpret highly complex regulations as they pertain to shipping• Prepares shipment documents in accordance with governmental regulations• Independently negotiate/request spot quotes/volume rates on air/ground shipments• Create Routings and set up shipments based on parameters set forth by customers and agents. Assist with closing out files and sending out routings.• Resolve complex shipment issues with Air/Ground carriers and Cartage Agents• Navigate Pathfinder software to review and select commercial airline flights• Assist department management with special projects, distribution proposals and pricing projects as needed• Provide clear focus for daily objectives and prioritization• Assists with hiring and training any new personnel. Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Nov 2012 - Present

      • Actively greet customers and provide superior customer service to create a positive experience • Participate in the MOD (Leadership) program • Warrior Captain (Store engagement); assist in driving the KPI’s of retail industry • Assist in the training and development of new hires • Maintaining superb visual standards within the store • Dealing with customer complaints and concerns in a professional and courteous manner • Actively greet customers and provide superior customer service to create a positive experience • Participate in the MOD (Leadership) program • Warrior Captain (Store engagement); assist in driving the KPI’s of retail industry • Assist in the training and development of new hires • Maintaining superb visual standards within the store • Dealing with customer complaints and concerns in a professional and courteous manner

    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Instructor - Sponsorship
      • Jan 2014 - Nov 2017

      The U.S. Naval Sea Cadet Corps (USNSCC) is nationwide chartered non-profit organizations dedicated to helping American youth (ages 10-17) explore military life while providing an opportunity to learn responsibility, build character, teamwork and leadership skills. Our program enables the cadets to develop interests and skills in basic seamanship, patriotism, courage, self-reliance and accountability with additional opportunities in advance training such as Airman, Fire Fighting, Marksmanship, and even SEAL Training. Their participation in a variety of activities within a safe, alcohol-free, drug-free, and gang-free environment provides an alternative to other less favorable temptations. Other than the Cadets yearly minimal membership fee, our organization operates solely on the financial support from our community through donations from organizations, businesses as well as individuals. 100% of all contributions are allocated to support the activities for the Cadets, assist with uniforms for those who experience financial hardship, Cadet training and operating costs. All adult officers and instructors are unpaid volunteers who donate their time. All donations are tax deductible under Section 501(c) (3) of the IRS Code. Your contributions will make a difference! Please see the following levels of sponsorship although any amount is greatly appreciated! Show less

    • Information Officer & Fundraising/Sponsorship Director
      • Sep 2010 - Sep 2015

      Goodyear Little League (GYLL) is a non-profit 501(c)(3) chartered Little League serving 500+ youths ages 4 to 14 and has been a mainstay for the community since 2005. GYLL is designed as an educational organization for these children and we strive for our players to learn the value of teamwork, sportsmanship, rules of play, and leadership to help develop them into tomorrow's leaders and good citizens in our community. This year we have incorporated the Challenger Division which enables those individuals ages 4-18 with special needs to have the opportunity and experience to play baseball in a safe team environment. I currently hold the positions of Information Officer as well as Fundraising & Sponsorship director. Show less

    • United States
    • Business Consulting and Services
    • 500 - 600 Employee
    • On-Site Manager - Leslie's Poolmart (Freight Management Inc)
      • May 2011 - May 2014

      •Manage day to day transportation activity within a $8M budget. •Company liaison within 790 retail stores, 30 commercial centers and 5 distribution centers. •Completed freight analysis and implemented freight program which resulted in $150K company savings over a 21 week period. •Developed more efficient routing guides for utilization by vendors, distribution centers and store locations. •Audit freight invoices to ensure proper billing, classifications and/or services rendered. •Handle all aspects of freight claims. •Collaboratively work with distribution centers to maximize utilization on backhaul opportunities. •Plan, supervise and manage Leslie’s freight initiative program. •As a 3rd party logistics provider, act in the best interest of our client with regards to all related freight issues. Show less

    • Business Consulting and Services
    • 1 - 100 Employee
    • Human Resources/Director of Transportation
      • Jul 2009 - Jul 2010

      • Facilitate a team approach to achieve organizational objectives. • Effectively coached and supported employee involvement and development. • Created and conducted employee performance reviews bi-yearly. • Direct sales and business development functions including key account management, customer relationship, contract negotiations and order fulfillment. • Tenacious in building new business, securing customer loyalty and forging strong relationships with both external and internal business partners. • Ability to effectively and efficiently lead cross functional teams • Successfully brokered FTL & LTL shipments to minimize cost and maximize profits Show less

    • Truck Transportation
    • 1 - 100 Employee
    • Operations Development Manager
      • Oct 2006 - May 2009

      • Managed day to day operations, corporate sales, human resources, corporate collections, and safety & maintenance compliance within multiple locations. • Sales (locally & national accounts support) • Established pricing, programs and product development to enhance product utilization. • Demonstrated ability to build and sustain customer and vendor relationships • Developed and implemented company policies and employee handbook. • Instrumental with developing regional line haul system to ensure profitability. • Trained all employees on policies and procedures established by government to ensure security guidelines were met as the TSA Security Coordinator. • Created Employee and Performance evaluation reports • Collections (Aging accounts) • Successfully brokered FTL & LTL shipments to minimize cost and maximize profits Show less

    • Operations Supervisor
      • Dec 2002 - Mar 2006

      • Received “Above and Beyond” award for Quarters 1 & 2 in 2004 Mach 1 Air Services • Recognized for efforts on reducing cost while increasing profitability at Mach 1 Air Services • Supervised company driver & owner operators to ensure pickups/deliveries were completed within time constraints. • Communicated with department/managers/senior management on any challenges. • Strategically routed Air (Domestic & International), Ground and Ocean shipments while maintaining a low cost. Show less

    • Operations Manager
      • 1999 - 2003

      • Responsible for station profit/loss revenue and maintained station budget. • Meeting and maintaining communication with local and national Sales team. • Managed day to day operations. • Established & negotiated rates with both customers and vendors to ensure level of profit was accomplished • Handled import document turnover once goods arrived into US • Worked diligently with carrier, US Customs, Broker and client for timely import process. • Negotiated rates with local vendors to increase overall profit by 7% Show less

    • India
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Operations / Account Executive / District Manager
      • Oct 1992 - Jul 1999

      • Managed day to day operations and sales work force • Excellent communications skills with the ability to interact effectively with all levels of an organization • Focused on overall workgroup & station performance and compliance • Monitored all aspects of Delivery Performance through auditing of monthly reports and through communication with the Operations team. • Training of new hires. • Developed and implemented company policies. • Established and maintained a positive team work environment. • Trained all employees on policies and procedures established by government to ensure security guidelines were met TSA Security Coordinator. • Managed P & L and budget responsibilities Show less

    • France
    • Freight and Package Transportation
    • Export
      • 1993 - 1997
    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • CS Supervisor
      • 1988 - 1992

Education

  • Capuchino High School

Community

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