Accounts Payable Assistant

• Jan 2021 - Present

Accounts Payable Clerk

• Nov 2020 - Dec 2020

Data cleanse project on aged POs raised Reducing PO liability and communicating with vendors, internal contract managers and operations to help on closing financial year end Assisting with reconciliation of supplier accounts

Accounts Payable Clerk

• Oct 2018 - Oct 2020

Prepare payments to pay vendors and suppliersProcess Sales InvoicesImplementing changes to mid office system Assist in preparation of accountsReconcile Vendors including Credit Cards, airplus and BSP iataEnsure Financial control is adhered toImprove controls for preparation, collection and reconciliation of bookingsCredit control - sending statements and chasing clients

Customer Service Executive

• Feb 2018 - Aug 2018

A lot of listening, responding and mediating between international guests and partners (eg. Accommodations) to resolve easy to complex issues via the phone. Cancellations, requests, travel advice.Replying to emails and messages from customers all over the world in English.Navigating different online IT tools and browsers to provide accurate information and follow set processes.Supporting teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.Regular involvement with company events, team meetings and projects.Most importantly, always ensuring a high level of customer service that’ll make anyone smile

Operations Executive

• Jul 2017 - Jan 2018

• To action all booking confirmations and amendments including hotel, transfer and flight requests.• To check and send booking invoices to agents and direct clients• Liaison with overseas Ground Handlers regarding any pre and post queries• Post booking support to Travel Agents & direct clients via phone and email• To collate and check all final travel documentation and itineraries for despatch• Pack and post any despatch / documentation on a daily basis• Check and action hotel availability and closeouts• Monitor tropical storms/hurricanes in the Caribbean and take action as appropriate• To process incoming payments via credit/debit cards• Check answer machine and pass on all messages as appropriate• Daily despatch of brochure requests with company letter

Senior Operations Executive

• Mar 2016 - May 2017

In the Customer Liaison department my role was to have customer contact from the time of booking the holiday, until the time of travel, as well as during travel in some instances. This role involves backing up the Customer Liaison Manager to run the team, and requires a high level of organisation, as well as the ability to multi-task and pay attention to detail. Communication is key and one of my strongest ability to have in depth telephone conversations with customers to resolve issues, as well as internal departments, travel agents and suppliers. I gave my best customer service, with my passion for solving problems and showed a high level of flexibility, as the role will envolved out of hours support at times. The position would also suit a highly organised individual with operations experience in a customer focused role. Areas of ResponsibilityCustomer Liaison • To take admin and Customer Liaison calls from customers, Travel Agents and Suppliers for any pre-departure issues relating to existing bookings• Proactively look for improvements to processes to reduce the volume of incoming calls • Participate in a rota to ensure there is coverage for out of hours emergency calls • Assist in communicating date changes to customer’s holidays due to reasons such as tour consolidations and hotel overbookings, ensuring the customers are advised in line with our brochure conditions• Assist in ensuring changes to customer’s holidays (including flights, hotels and itinerary changes) are communicated in a timely and appropriate fashion and are correctly documented• Ensure that all incoming emails from customers, Travel Agents and Suppliers are responded to in a timely fashion Liaising with all departments Call centre, customer service, flights, marketing, accounts and documentation teams to ensure the customer has the best possible holiday experience to resolve and prevent further issues.

Athlete

• Oct 2015 - Mar 2016

• Direct delivery of premium consumer experience• Utilize customer service skills, sales techniques and product knowledge to connect customers with the right purchase

Luxury Sales Associate

• Nov 2014 - Dec 2015

• Luxury sales for Moncler Clothing proving high standards and service to customers• Achieving sales target for the company• Extended customer service transferring stock between branches

Overseas Destination Administrator

• Apr 2014 - Oct 2015

Overseas Destination Administrator, Thomas Cook Group • Quality assurance / complaints / legal claims• Reservations / hotel changes• Airport organization for transfers• Flight seats sales• Flight schedules and statistics including delays and overbooked flights• Overbookings / overseas enquiries• Communicating with reps, hotels, suppliers & UK duty office• Wedding coordinator • Clinic visits - welfare• Answering calls from internal and external suppliers• General admin• UK evacuation- Sousse, Tunisia 26th June Terrorist attack incident 1 week to help the staff in resort

Assistant manager

• Oct 2010 - Apr 2014

In this environment I have learnt a lot with customer services and how to go the extra mile to satisfy customers’ needs and wants, dealing with customer complaints and issues. Taking care of the expectations and standards of the store, but also the operation efficiency of the store. Managing, training and coaching people when management was not available, and delivering excellent customer service. From this experience I have learnt to manage a store, multitask, work as a team to achieve a bonus and win incentives, but to be an individual and personalize my ways of selling to get great customer service and still maintain a weekly target.

Food and Beverage Assistant

• Sep 2006 - Sep 2008

Food & beverage and conference & banqueting experience • greeting and escorting guests with a professional and positive attitude • Liaise between kitchen staff and floor staff• Hostess: cashier, assisting with any administrative task• Showing guests to tables during breakfast, lunch and dinner • Serving food and drinks including room service• Checking and dealing with special requests.