Experience

Empathia, Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• Executive Director, Critical Support Services

  • Oct 2020 - Present

• Director, Business Development

  • Oct 2018 - Oct 2020

  Developed/oversaw Empathia’s sales strategy for all business linesProvided leadership to direct reports in the establishment of business development sales plansOversaw and managed marketing and sales budgetDeveloped and maintained ongoing relationships with channel and strategic partnersCoordinated planning, concept development and execution of marketing campaigns and sales collateralIdentified new products and/or service development opportunities

• Director, Black Swan Solutions

  • Jan 2014 - Oct 2018

  • Oversaw marketing efforts of Black Swan Solutions.• Lead product development for Black Swan Solutions.• Lead sales efforts of services and product lines.• Established and implemented short and long range team goals, objectives policies, and operating procedures, monitors and evaluates effectiveness; initiates changes required for improvement.• Planned, defined, implemented, and evaluated team services priorities, work scope, organization, and staffing patterns to meet established goals and objectives, ensures consistent and effective delivery of call center services.• Developed and maintained relationships and collaboration with external vendors. • Oversaw Black Swan Solutions quality assurance initiative process.• Facilitated marketing meetings, or other client company meetings, as needed.• Facilitated onsite trauma response services.• Managed national Black Swan contracts, including contract negotiation, implementation and administration.

• Account Executive

  • Aug 2003 - Dec 2013

  Managed national EAP contracts including contract negotiation, implementation and administration.Provided management consultation, training, orientation, case management and intervention services.



Oakland Family Services

• United States
• Individual and Family Services
• 100 - 200 Employee

• Clinical Social Work Intern

  • Sep 2001 - Jun 2003

  Provided therapy to children and adults as individuals and in family groups with a variety of mental health and/or substance abuse diagnoses, meeting on a weekly or bi-weekly basis.Co-facilitated mental health and substance abuse treatment groups with both adolescents and adults.Collaborated with co-therapist on redesign of women’s anger management group.Conducted bio-psychosocial assessments including DSM-IV diagnosis and recommendations for treatment.Developed and implement treatment plans collaboratively with clients.Collaborated on a multidisciplinary treatment team for case review and staff development issues.



Lutheran Social Services of Michigan

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• In-Home Caseworker

  • Sep 2001 - Jan 2002

  Provided in-home supportive services (education, counseling, community and neighborhood resource referral and linkage, and advocacy) to families referred by Child Protective Services of Washtenaw County.Conducted risk assessments with families to assess their strengths and needs.Developed and implemented treatment plans with families to intervene in cycle of abuse.



Rogers Memorial Hospital

• United States
• Hospitals and Health Care

• Residential Counselor

  • Feb 2000 - Aug 2001

  Evaluated and monitored adult patients diagnosed with severe obsessive-compulsive disorder.Provided ongoing assessment and modification of individual patient treatment plans.Provided individual counseling and group therapy in the context of an eight-patient residential group. Utilized cognitive-behavioral therapy model in provision of individual and group treatment.Provided communication linkage between behavioral therapists and residential counselors.



Rock County Psychiatric Hospital

• Psychiatric Technician

  • Sep 1999 - Jul 2000

  Conducted patient intake interviews at a sixty-bed dual-diagnosis inpatient psychiatric unit.Documented and reported psychosocial and/or physiological changes in patients.Provided individual counseling to patients.Accompanied patients during transports to and from healthcare and prison facilities.



Mulberry Glenn Nursing Home

• Personal Care Worker

  • Oct 1997 - Sep 1999

  Conducted client interviews. Advocated with outside social agencies for clients’ hospice and long-term care needs.Developed and provided group activities for elderly residents.Assisted clients with adult daily living skills, such as bathing, dressing, and meal preparation.