Michelle Clouse
Sales Leadership & Development Consultant at Supply Chain Sherpas- Claim this Profile
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Bio
Sonya Kimmet
Few people have the opportunity to report to a manager who is also a coach and mentor-but I did when I worked for Michelle. I'm lucky to have had the opportunity to work directly for Michelle or under her leadership for almost 10 years. Michelle's passion for helping others and her dedication to mentoring was exemplified in the teams she managed. Michelle thrives on helping employees be their best! In the Customer Experience Team, she led Concordance’s customer process improvement initiatives. Michelle’s integrity and positivity are integral parts of her personality and her leadership style reflects it. If Michelle tells you something will be done, she make sure it happens. Along the way, Michelle formed many positive relationships within Concordance, our supplier partners and the industry. Michelle has always been a source of positivity in both her professional and personal life and many, including myself, are lucky to be mentored by her. Michelle would be a wonderful addition to any team.
Sonya Kimmet
Few people have the opportunity to report to a manager who is also a coach and mentor-but I did when I worked for Michelle. I'm lucky to have had the opportunity to work directly for Michelle or under her leadership for almost 10 years. Michelle's passion for helping others and her dedication to mentoring was exemplified in the teams she managed. Michelle thrives on helping employees be their best! In the Customer Experience Team, she led Concordance’s customer process improvement initiatives. Michelle’s integrity and positivity are integral parts of her personality and her leadership style reflects it. If Michelle tells you something will be done, she make sure it happens. Along the way, Michelle formed many positive relationships within Concordance, our supplier partners and the industry. Michelle has always been a source of positivity in both her professional and personal life and many, including myself, are lucky to be mentored by her. Michelle would be a wonderful addition to any team.
Sonya Kimmet
Few people have the opportunity to report to a manager who is also a coach and mentor-but I did when I worked for Michelle. I'm lucky to have had the opportunity to work directly for Michelle or under her leadership for almost 10 years. Michelle's passion for helping others and her dedication to mentoring was exemplified in the teams she managed. Michelle thrives on helping employees be their best! In the Customer Experience Team, she led Concordance’s customer process improvement initiatives. Michelle’s integrity and positivity are integral parts of her personality and her leadership style reflects it. If Michelle tells you something will be done, she make sure it happens. Along the way, Michelle formed many positive relationships within Concordance, our supplier partners and the industry. Michelle has always been a source of positivity in both her professional and personal life and many, including myself, are lucky to be mentored by her. Michelle would be a wonderful addition to any team.
Sonya Kimmet
Few people have the opportunity to report to a manager who is also a coach and mentor-but I did when I worked for Michelle. I'm lucky to have had the opportunity to work directly for Michelle or under her leadership for almost 10 years. Michelle's passion for helping others and her dedication to mentoring was exemplified in the teams she managed. Michelle thrives on helping employees be their best! In the Customer Experience Team, she led Concordance’s customer process improvement initiatives. Michelle’s integrity and positivity are integral parts of her personality and her leadership style reflects it. If Michelle tells you something will be done, she make sure it happens. Along the way, Michelle formed many positive relationships within Concordance, our supplier partners and the industry. Michelle has always been a source of positivity in both her professional and personal life and many, including myself, are lucky to be mentored by her. Michelle would be a wonderful addition to any team.
Credentials
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AWAI SEO Copywriting Specialist
American Writers & Artists InstituteApr, 2021- Sep, 2024 -
AWAI Verified
American Writers & Artists InstituteMar, 2021- Sep, 2024 -
Hubspot Content Marketing certified
HubSpot Academy -
Hubspot Email Marketing certified
HubSpot Academy -
Hubspot Inbound Sales certified
HubSpot Academy -
Hubspot Inbound certified
HubSpot Academy -
Hubspot Marketing Software cert
HubSpot Academy -
Hubspot Sales Software Certified
HubSpot Academy -
Lean Analytics
Denver Health Lean Academy -
Lean Coaching
Denver Health Lean Academy -
Lean Six Sigma Green Belt Certification
The University of Toledo -
Medical Sales - AMS
Health Industry Distributors Association (HIDA) -
QCP
AADNS
Experience
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Supply Chain Sherpas
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Sales Leadership & Development Consultant
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Feb 2020 - Present
The healthcare industry is navigating some of the biggest changes of our time. In the process of responding, provider and supplier organizations have encountered many obstacles, especially with supply chain. At Supply Chain Sherpas, we believe “our time” in healthcare is NOW, supply chain matters more than ever, AND providers and suppliers are equally important partners in the healthcare supply chain. We’re dedicated to unlocking the potential of our bottlenecked healthcare supply chain to increase IMPACT for supplier and provider organizations. WHAT WE DO: We help suppliers make powerful connections with supply chain customers by providing education and advisory support. WHY WE’RE UNIQUE: We designed it that way!! We understand that when you’re trying to provide a solution to your customer, you first have to understand your customer. We’ve developed a 5-step system – focused on healthcare supply chain - that will help you understand your customer, connect with your customer in a way that’s valuable to them, and make matching the right solution easy. So, why are we unique? We know what’s going on behind the scenes. We’ve been in supply chain - for over 25 years. We know how they work! We've combined that knowledge with extensive sales engagement experience to create a powerful, repeatable method for intentional (& valuable!!) connection. AND, our program is customizable. We meet you where you are… and take you where you want to be. WHO WE SERVE: Healthcare suppliers, focusing on large Health Systems, who want to build powerful connections with top supply chain decision makers by increasing sales teams effectiveness. OUR SERVICES: We provide high impact, competency-based education programs and workshops, designed to complement existing sales methodology and training. To learn more about our programs, visit: supplychainsherpas.com/salessolutions CONNECT WITH ME: michelle.clouse [at] supplychainsherpas.com
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Riegelity
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Real Estate
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Healthcare Consulting | Program & Content Development | Sales Education
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Jan 2020 - Present
WHAT I DO: I help Healthcare Suppliers, Distributors & GPOs connect with customers more intentionally by focusing on Connection, Content, Courses & Collaboration. WHY I’M UNIQUE: I’ve been there! As a nurse, sales & marketing leader, educator, and writer. This combination allows me to see the full picture – helping you understand customer needs, create the right content, educate your team, and collaborate in a way that forms strong, lasting partnerships. WHY I DO IT: Throughout my career, one thing has always been a constant – the need to connect with people, on their level, in a genuine and intentional way. The inability to do this often leads to miscommunication, frustrations, and more work. But when connections are made based on mutual benefit, partnerships are formed. By putting in the work upfront to make great connections, you can achieve more success by attracting the right customers. WHO I SERVE: Healthcare Suppliers, Distributors, GPO’s SERVICES I PROVIDE: CONNECTION *“How Are We Doing?” Customer Interviews & Evaluation (Current & Past) *RFP Response Evaluation & Development *Value Prop Evaluation, Development & Design *Internal & External Alignment Evaluation & Process Development CONTENT *Customized Content Creation Based on Real Time Industry Knowledge & Experience Focusing on Unique Customer Needs *Sales & Marketing Alignment Support *Copywriting Support: Blogs, Newsletters, Case Studies, Website Content, Informational Guides, Internal & External Communications COURSES *Evaluation of Education Programs *Education Plan Development *Delivery of Education Programs (based on “meeting your team where they are”) *Development, Design & Writing Customized Curriculum, Tools & Resources COLLABORATION *Monthly “State of Business” Sessions *Post Education Implementation Mentoring *Facilitation of Strategic Planning & Process Improvement Events WANT TO LEARN MORE? Let's Chat: mclouse@riegelity.com
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Concordance Healthcare Solutions
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United States
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Hospitals and Health Care
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200 - 300 Employee
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VP, Customer Experience
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Mar 2016 - Aug 2019
WHAT I DID: Created a team from concept to implementation that focused on complete customer experience. WHY THIS MATTERED: The key to strong partnerships is understanding what your customer needs so you can deliver the right solutions at the right time. During our merger, it was important that we continued to provide exceptional customer service. This team was created to keep a finger on the pulse of the customer. By focusing on the complete customer experience, our team was able to continue to provide individualized and customized service. MY FAVORITES PARTS: Since this role was continually evolving, I was able to contribute in many ways. In addition to many M & A activities and project management, these stand out as favorites: • developing business plan and providing strategic direction • creating policies/procedures based on lean methodology • providing corporate oversight of digital marketing strategy • performing customer needs assessments • reviewing solutions from the 3 merger organizations to determine which solution to bring forward based on customer need matching • redesigning value prop • developing and delivering education and training • focusing on sales and marketing alignment • creating content including authoring blogs and case studies • presenter for HIDA, OHCA and other corporate events • developer and lead facilitator of Customer Process Improvement program - a platform that brought together Providers, Suppliers, GPO and Distributor partners to focus on process improvement to streamline and improve supply chain
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Seneca Medical
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Warehousing and Storage
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1 - 100 Employee
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VP, Sales
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Jun 2001 - Mar 2016
WHAT I DID: Delivered healthcare products, solutions, and support to Providers in all markets of healthcare - by focusing on customer, team, & organizational needs. WHY THIS MATTERED: Healthcare supply chain consists of many touch points. In order for patients to get the care they need, all the touch points, from point of manufacture to point of use, need to be working smoothly. Healthcare distributors play a major role in making this happen. By working for one of the best healthcare distributors in the industry, I was able to contribute in the following ways: • "carrying the bag" as a new account manager • learning all aspects of healthcare distribution including operations • building relationships with Suppliers, GPOs, and other industry partners • leading a multi-market sales team • recruiting, retention, & onboarding activities • providing strategy to transform sales team from features and benefits to consultative selling • building strong customer partnerships by understanding needs and focusing on common goals • developing marketing strategy including messaging and content creation, website redesign, and various campaigns • managing supplier programs and negotiating contracts • sourcing, R & D, and launching new products and solutions • building customized internal customer relationship management (CRM) tool • lead educator and developer of sales training program • developing and coordinating corporate programs, services, and solutions • leading projects • creating and implementing policies and procedures based on lean six sigma fundamentals • managing change • presenter for HIDA and other corporate events.
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Lutheran Social Services
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United States
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Mental Health Care
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100 - 200 Employee
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Director, Nursing
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Jul 2000 - Jun 2001
Led a team through the start up of an outpatient clinic providing mental health and chemical dependency support services to the community. Specialties included coordinating medical/somatic services; developing and implementing policies and procedures; developing and delivering staff education and inservices; assisting in case management functions; performing care coordination with multiple disciplines; conducting patient and family teaching; patient assessments; implementing federal and other patient assistance programs; participating in community outreach and education.
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Countryside Continuing Care Center
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United States
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Hospitals and Health Care
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Nursing Management
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Jun 1998 - Jun 2000
Provided leadership and guidance to nursing team while collaborating with other internal departments. Specialties included scheduling and staff development; monitoring incident reports; monitoring infection control; developing and coordinating education and inservices; development of employee orientation and training program; conducting nurse/nursing assistant meetings; lead developer and educator for NATP; CPR instructor; performing primary care nursing; admissions and discharges; performing MDS 2.0 and restorative nursing assessments; conducting staff and resident committee meetings; development of policies, procedures, resources/forms and care plans; survey management.
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Education
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Lourdes University
BSN, Nursing -
Lima Technical College
Associate's degree, Registered Nursing
Community
