Michelle Ciric
Multi-Site Operations Manager at Tsurumi America, Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Joe Cummins
Michelle consistently executes her work with an impeccable level of quality. She is a natural leader, where others tend to gravitate to her. Michelle's energy and passion, in whatever she does, is infectious. Her level of focus on customer service is commendable. When faced with an obstacle, Michelle is diligent in formulating a solution that honors a highly admirable set of values.
Joe Cummins
Michelle consistently executes her work with an impeccable level of quality. She is a natural leader, where others tend to gravitate to her. Michelle's energy and passion, in whatever she does, is infectious. Her level of focus on customer service is commendable. When faced with an obstacle, Michelle is diligent in formulating a solution that honors a highly admirable set of values.
Joe Cummins
Michelle consistently executes her work with an impeccable level of quality. She is a natural leader, where others tend to gravitate to her. Michelle's energy and passion, in whatever she does, is infectious. Her level of focus on customer service is commendable. When faced with an obstacle, Michelle is diligent in formulating a solution that honors a highly admirable set of values.
Joe Cummins
Michelle consistently executes her work with an impeccable level of quality. She is a natural leader, where others tend to gravitate to her. Michelle's energy and passion, in whatever she does, is infectious. Her level of focus on customer service is commendable. When faced with an obstacle, Michelle is diligent in formulating a solution that honors a highly admirable set of values.
Experience
-
Tsurumi America, Inc.
-
United States
-
Machinery Manufacturing
-
1 - 100 Employee
-
Multi-Site Operations Manager
-
Jul 2022 - Present
-
-
-
Pentair
-
United Kingdom
-
Industrial Machinery Manufacturing
-
700 & Above Employee
-
Operations Manager
-
Nov 2018 - Present
•Leader of Warehouse Operations for a $200M annual revenue manufacturing site with two direct report supervisors and 40 indirect reports across three shifts. Areas of responsibility include: in-bound receiving, inventory management, picking, kitting, line side material replenishment, finished goods put away and out-bound shipping and logistics to meet customer quality and on-time delivery expectations. •Establish, drive and achieve site wide performance metrics in the areas of Safety, Quality, Delivery, Cost, Cash (SQDCC) through the management of daily performance, continuous improvement and focused strategy. •Drove operational excellence by narrowing focus on root cause and execution of countermeasures. Create a culture with an endless pursuit to eliminate waste. •Led multiple continuous improvement events to overhaul areas of receiving and distribution which led to 28% improvement in picking efficiency, quality improvements and elimination of safety hazards. These improvements were achieved through warehouse architecture, making material flow, reduction of touches, golden route layouts and freight loading and warehouse space efficiency. •Defined, oversaw and executed staffing levels, recruiting, training and development planning. Supported employee engagement with team functions, celebrating little wins and promoting a positive culture. •Implemented standard work instructions throughout the warehouse and created an onboarding/training program which led to improved efficiency, reduced turnover and sustained employee retention. Show less
-
-
-
Lawson Products
-
United States
-
Transportation, Logistics, Supply Chain and Storage
-
700 & Above Employee
-
Operations Supervisor
-
Sep 2017 - Nov 2018
•Supervisor of Warehouse Operations for an $80M annual revenue industrial supply distribution site with 50 direct reports across a two shift union operation. Areas of responsibility include: scheduling, planning, production control, inventory management, receiving, distribution, logistics and sourcing of consumables. •Developed standard work instructions and launched with the warehouse staff to set baseline for future continuous improvement activities. •Implemented an accuracy and production standards program which included creation of key performance indicators to drive lean culture. •Focused team to meet productivity and time standards in all warehouse and distribution functions. •Deeply engaged in employee development through coaching, training and performance setting in a challenging union environment. •Drove implementation of ergonomics overhaul of the small parcel area to allow employees to pick, pack and ship at proper heights and eliminate unnecessary repetitive motion and lifting. Show less
-
-
-
McMaster-Carr
-
United States
-
Transportation, Logistics, Supply Chain and Storage
-
700 & Above Employee
-
Product Specialist, Distribution, Inside Sales -Supervisor
-
Apr 2012 - Apr 2017
•Recognized by company executives for strong leadership skills & ability to drive operational effectiveness, quality, & profitability. •Redesigned Checking Inventory Model to more effectively balance resources & achieved 10% improved utilization during peak times. •Created monthly reports providing key operational performance insights at department-level. •Developed new logistic strategies to make workflow more efficient. •Redeveloped product presentation guidelines. •Executed simulation-based tests for potential process improvements & presented recommendations to key stakeholders. (Ergonomics) •Redesign warehouse layout and implemented new storage of material for better material flow & organization. •Active member in Kaizen events to improve warehouse operations. Show less
-
-
Education
-
Concordia University Chicago
Master’s Degree -
Renatus
Certified in Real Estate Investing -
Concordia University-River Forest
Psychology