Michelle Church
Vice President at Douglas Aquatics- Claim this Profile
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Bio
Credentials
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Tech I
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Experience
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Douglas Aquatics LLC
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United States
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Public Relations and Communications Services
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1 - 100 Employee
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Vice President
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May 2019 - Present
• Closely monitored company budget and expenditures • Planned and executed projects ranging in size and scope and tailored processes and approach as appropriate for projects • Facilitated cross-functional team meetings/events, tracked and reported status on project objectives and key results, translated technical tasks into schedule deliverables, and identified and reported out project dependencies • Used industry standard best practices to ensure delivery of project goals, milestones, and deliverables • Communicated initiatives and status to varying levels of senior management and key stakeholders • Lead multiple projects at varying phases of the acquisition lifecycle • Develop and implement organizational strategic plans and goals to promote revenue, profitability and growth daily • Establish and recommend corporate objectives, policies, and operating procedures • Oversee business operations to ensure production efficiency, quality assurance, and cost-effective management of resources • Oversee Commercial Pool Operations Department that is responsible for managing >400 seasonal lifeguards each year • Responsible for hiring, training, and motivating personnel in all departments • Lead executive committee and develop meeting agendas, objectives, and manage decision log • Demonstrate excellent problem-solving abilities and promote new ideas • Accountable for cost, schedule, and performance on all projects • Performed in multiple roles as Vice President, General Manager, and Service/Office Manager for a period of time
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Douglas Aquatics, Inc.
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Recreational Facilities and Services
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1 - 100 Employee
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Service Manager
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Dec 2014 - Present
Developed working relationships with subcontractors and clients to insure projects where completed on time and correctly.Coached and mentored all service and office staff.Engaged in contract negotiations with current and potential customers to secure contracts.Organized shipment of special orders needed for jobs and tracked delivery of materials. Scheduled service request and dispatched service technicians to job sites daily.Revamped the paperwork for maintenance routes to ensure accuracy at each job site.Conducted survey’s with Customer’s to generate feedback on what improvement where needed in the department and implemented the most sought after changes.Submit and track payroll. Lead a successful department that doubled sales over the YTD totals from the previous year in just 3 months. Responsible for setting and meeting the department’s yearly sales budget.Developed relationships with vendors to negotiate profitable warranty centers with numerous companies and submit the warranty claims online.Coordinate training session with vendors to come on site to educate staff on new products.Organized and implemented a training outline and classes for new hires and senior staff to keep them on top of their field.Developed strong relationship with customers.
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Office Coordinator
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Jul 2013 - Dec 2014
Developed a department employment packet for each division to insure proper paperwork is filled out with each new hire. Human Resources- Vacation and benefits tracking. Responsible for 1-9 form and employee confidential files.Oversee office staff and daily operations.Responsible for yearly company health insurance research.Developed a collection procedure to include collection letters, collection Debt Company and attorney.Bank deposits and mail distribution. Billing as needed.Responsible for all company workmen’s comp and vehicle insurance claims.Perform weekly tracking of construction job phases and provide data.Analysis cost of jobs in detail and provide detailed reports to insure the jobs are profitable.Update website using WordPress weekly to update clients.Create new employee’s email address using Gmail Apps.Activate and regulate all company cell phones along with analysis usage and changing plans to save money.Ordering all stationary and supplies. Create company newsletter using Publishers Marketing Experience: Vehicle lettering, Vehicle Wrapping, Yard Signs, Stationary, Flyers, and Uniforms. Coordinator Company Holiday parties and pre-season parties.
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Service Manger/ Office Manager
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Jul 2005 - Jun 2013
Developed working relationships with subcontractors and clients to insure projects where completed on time and correctly.Coached and mentored all service and office staff.Engaged in contract negotiations with current and potential customers to secure contracts.Organized shipment of special orders needed for jobs and tracked delivery of materials. Scheduled service request and dispatched service technicians to job sites daily.Implemented Teletrac to be able to dispatch and locate technicians and cut down on excessive non billable stops saving the company on average $58,000 per year.Submit and track payroll. Lead a successful department that doubled sales from 2005. Responsible for setting and meeting the department’s yearly sales budget.Developed relationships with vendors to negotiate profitable warranty centers with numerous companies and submit the warranty claims online.Coordinate training session with vendors to come on site to educate staff on new products.Developed strong relationship with customers.Voted Most Valuable Employee 2008 and 2009.
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Maintenance Manger/ Office Assistant
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Aug 2002 - Jul 2005
Expanded the maintenance program to fountain maintenance to increase revenue with great success.Mentored maintenance staff and provided the support and training needed to keep long term employees with great success.Maintained annual swimming pool maintenance contracts by developing working relationships with customers.Responsible for business growth in the maintenance department. Responsible to clean and balance swimming poolsCustomer serviceAnswering multiple phones linesBasic office duties
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HealthForce
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Richmond, Virginia Area
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Staffing Scheduler
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Jan 2000 - Sep 2002
Interviewed, hired and trained nursing staff. Scheduled staff at nursing home and hospitals Customer Service Responsible for confidential employees’ file Responsible for confidential home health patient’s files Performed safety inspections. Interviewed, hired and trained nursing staff. Scheduled staff at nursing home and hospitals Customer Service Responsible for confidential employees’ file Responsible for confidential home health patient’s files Performed safety inspections.
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Community
