Experience

Qualigence International

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Research Manager and Project Manager

  • Oct 2018 - Present

• Research Manager

  • Oct 2017 - Present

  The Research Manager provides day to day guidance and direction to assigned Research Consultants and be responsible for managing their effectiveness in meeting performance goals. This individual will also utilize advanced phone and online sourcing methodologies to identify potential candidates to fill our clients’ positions. Project results will have a high level of accuracy to maintain the Qualigence reputation and commitment to delivering precise research results. The Research Manager will prioritize client assignments based on deadlines, urgency, and direction from the Senior VP, Global Service Delivery. -Develop, train and mentor assigned Researchers, Sourcers and Project Managers.-Work simultaneously on a variety of assigned client projects, up to 15 at a time.-Prioritize client assignments based on deadlines and client urgency. -Conduct regular one-on-one meetings with Researchers, Sourcers and Project Managers for training and development. -Track production trends of Researchers and create metrics to maximize departmental efficiency. -Efficiently document time spent on each project to ensure invoice accuracy.-Maintain a high level of data accuracy in keeping with the commitment for precise research results.-Report to and work closely with the Senior VP, Global Service Delivery, maintaining frequent communication regarding the status of projects and personnel development. -Interact directly with Recruiters, Account Managers, Inside Sales Consultants and other departmental leaders on specific assignments. -Share best practice techniques to enhance effectiveness of others. -Explore alternative research techniques to improve overall department quality. Show less

• Research Project Manager

  • May 2015 - Present

  The Project Manager is responsible for making sure that a research project is completed with the utmost accuracy and within the client’s budget and timeline. Project Manager Responsibilities:-Manages and works simultaneously on a variety of assigned client projects-Prioritizes client assignments based on deadlines, client urgency, and direction from Senior Research Manager-Maintains a high level of data accuracy in keeping with the commitment to precise research results-Meets with Account Managers, Business Development Officer and Recruiters concerning projects-Shares best practice techniques with other researchers to enhance effectiveness of others-Is an effective team player in an atmosphere where the overall objective is to meet client deadlines-Continually be on the cutting edge of new phone and online research methodologies-Attends kick-off calls to download project from the client-Interacts with client regarding project status-Gives clear and concise direction on a project to a Research Consultant-Meets daily with Senior Research Manager and Account Managers to report status of projects-Oversees assigned projects from kick-off to completion-Reviews all work submitted to ensure quality and accuracy of data-Develops, mentors and trains Research Consultants-Communicates with Research Consultant for project updates-Plays a role of leadership within the Research Department-Takes part in interview process for prospective Research Consultants Show less

• Research Consultant

  • Mar 2014 - Aug 2015

  The Research Consultant is responsible for utilizing advanced phone and online sourcing methodologies to identify potential candidates to fill positions for our clients. Detailed Responsibilities:-Work simultaneously on a variety of assigned client projects.-Prioritize client assignments based on deadlines, client urgency and direction from Research Manager.-Efficiently document time spent on each project to ensure invoice accuracy.-Maintain a high level of data accuracy in keeping with the commitment to precise research results.-Report to and work closely with assigned Research Manager, maintaining frequent communication regarding the status of projects.-Accept assigned projects with a commitment for delivering results.-Provide Operations with information needed to prepare documents accurately for the client.-Share best practice techniques with other researchers to enhance effectiveness of others.-Be an effective team player in an atmosphere where the overall objective is to meet client deadlines. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • Apr 2004 - Mar 2014

  Personal Bankers (PBs) are located in the financial center and are responsible for assisting and educating customers on self-service banking options (for example, mobile, online, ATM) and building and deepening customer relationships. PBs are also trained in cash transactions and may be asked to process these transactions both accurately and efficiently when needed. Primary Responsibilities: -Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies -Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs -Open deposit accounts and sell banking products (examples: credit cards, CDs, IRAs, loans) -Quote rates, terms and programs for loan customer requests -Respond to customer inquiries and concerns, creating customized solutions -Recognize and refer cross-sell opportunities ; Refer opportunities to appropriate specialist -Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth -Ensure the customer’s needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (examples: customer’s banking, small business, mortgage and investment needs) -During times of high customer traffic, process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures -Leverage available resources and technologies (such as tablets and bank by appointment) to optimize the customer experience and serve our customers with operational excellence and accuracy -Proactively manage risk in every business, product and service transaction leveraging available tools Show less