Account Officer

• Aug 2022 - Present

Customer Service Representative

• Jul 2022 - Present

Billing Clerk

• Apr 2018 - Jul 2022

With over 20 years experience in the freight industry varying from Customer Service, Invoicing and Account Management, I feel excited about becoming a member of this young and enthusiastic team at Bulk Group. My vast knowledge will assist all customers and members of the Bulk Team with solutions and opportunities. Responded promptly to client enquiries, questions and complaints in a timely manner. Tracking of consignments and providing proactive tracking reporting daily to clients. Directed requests/enquiries to carriers and providing frequent updates to customers. Investigated and responded to client complaints. Monitiored and assisted difficult/high priority enquiries from customer service. Obtained quotes on behalf of our clients. Customer telephone calls, including third party calls Credits and claims for their customers Booking of freight Quoting of freight Understanding of Freight companies - road, local and air Understanding of freight movements - bulk, cartons, satchels, lengths Show less

CUSTOMER SERVICE/ADMINISTRATION

• Jun 2014 - Apr 2018

Responded promptly to client enquiries, questions and complaints in a timely manner. Tracking of consignments and providing proactive tracking reporting daily to clients. Directed requests/enquiries to carriers and providing frequent updates to customers. Investigated and responded to client complaints. Monitiored and assisted difficult/high priority enquiries from customer service. Completed monthly DIFOT Reporting for clients . Obtained quotes on behalf of our clients. Customer telephone calls, including third party calls Credits and claims for their customers Booking of freight Quoting of freight Understanding of Freight companies - road, local and air Understanding of freight movements - bulk, cartons, satchels, lengths Invoicing using Xero and Excel Show less

Bookings/Enquiries Team Leader

• Nov 2011 - Feb 2014

Part of the EFM logistics services Group, EFM is the largest and most established supply chain integrator in Australia. EFM achieve this by using their buying power to obtain competitive freight rates and integrate this into their sophisticated IT infrastructure, which simplifies consigning, dispatching, tracking and reporting. As an Internal Account Manager I worked with all facets of the business including Customer service, BDM’s, and Operations to help solve client’s problems and ensure the smooth running of our clients supply chain. This meant I had to build and maintain strong working relations with all clients. Responded promptly to client enquiries, questions and complaints in a timely manner. Communicated appropriate outcome to clients and External Account Managers. Developed a thorough understanding of all clients managed within the State of NSW. Tracking of consignments and providing proactive tracking reporting daily to clients. Directed requests/enquiries to carriers and providing frequent updates to customers. Investigated and responded to client complaints. Monitiored and assisted difficult/high priority enquiries from customer service. Completed monthly DIFOT Reporting for clients . Obtained quotes on behalf of our clients. Team Leader of Customer Service - 5 staff Major Account Manager - managing Customer Accounts from $300k pa to $1m pa Customer telephone calls, including third party calls Rostering of staff Assisting Account Managers with credits and claims for their customers Booking of freight Quoting of freight Understanding of Freight companies - road, local and air Understanding of freight movements - bulk, cartons, satchels, lengths Show less

Invoicing Clerk

• Oct 2009 - Oct 2011

Data Entry in ParcelNet Data Entry in ChainIt Understanding of Freight companies and their charges Data Entry in ParcelNet Data Entry in ChainIt Understanding of Freight companies and their charges

Customer Service

• Jul 2006 - Oct 2009

Customer contact - telephone and front desk Cash handling Credit Checks Rental Documentation Filing Stock control Customer contact - telephone and front desk Cash handling Credit Checks Rental Documentation Filing Stock control