Program Manager

• Nov 2021 - Present

Senior Project Manager

• Oct 2020 - Nov 2021

Localization Program Manager, Accenture at Google

• Oct 2017 - Oct 2018

Localization Project Manager (one year contract) • Leading the localization of several Google products from inception to launch. • Managing delivery, cost and quality of projects. • Overseeing vendor execution. • Building strong relationships with product teams, educating and advising them on their product’s localization journey whilst representing the voice of our global users. • Accountable for the product’s localization budget, from understanding the product’s roadmap to drive… Show more Localization Project Manager (one year contract) • Leading the localization of several Google products from inception to launch. • Managing delivery, cost and quality of projects. • Overseeing vendor execution. • Building strong relationships with product teams, educating and advising them on their product’s localization journey whilst representing the voice of our global users. • Accountable for the product’s localization budget, from understanding the product’s roadmap to drive the annual planning. • Advising stakeholders on optimizing their budget. • Partnering with cross-functional stakeholders to understand top business needs related to a product’s localization and local insights needs. • Utilizing localization workflows and services. • Identify tool and process needs to enable operational scaling, collaborate with Operations and Engineering to support deployment. • Building compelling cases for opportunities, develop insightful recommendations and drive development and implementation. • Structuring my work into compelling presentations and communications that influence various audiences including senior executives. Show less Localization Project Manager (one year contract) • Leading the localization of several Google products from inception to launch. • Managing delivery, cost and quality of projects. • Overseeing vendor execution. • Building strong relationships with product teams, educating and advising them on their product’s localization journey whilst representing the voice of our global users. • Accountable for the product’s localization budget, from understanding the product’s roadmap to drive… Show more Localization Project Manager (one year contract) • Leading the localization of several Google products from inception to launch. • Managing delivery, cost and quality of projects. • Overseeing vendor execution. • Building strong relationships with product teams, educating and advising them on their product’s localization journey whilst representing the voice of our global users. • Accountable for the product’s localization budget, from understanding the product’s roadmap to drive the annual planning. • Advising stakeholders on optimizing their budget. • Partnering with cross-functional stakeholders to understand top business needs related to a product’s localization and local insights needs. • Utilizing localization workflows and services. • Identify tool and process needs to enable operational scaling, collaborate with Operations and Engineering to support deployment. • Building compelling cases for opportunities, develop insightful recommendations and drive development and implementation. • Structuring my work into compelling presentations and communications that influence various audiences including senior executives. Show less

Director

• Jan 2014 - Jan 2017

Build relationships across functional teams to ensure the localization process is implemented and understood Own and manage localization project timelines and budgets Provide visibility into projects, team performance and objectives Working with vendors to ensure all assignments are understood, schedules are followed and high quality deliverables are completed on time Identify and predict issues and risk to projects across multiple teams and seek solutions to eliminate… Show more Build relationships across functional teams to ensure the localization process is implemented and understood Own and manage localization project timelines and budgets Provide visibility into projects, team performance and objectives Working with vendors to ensure all assignments are understood, schedules are followed and high quality deliverables are completed on time Identify and predict issues and risk to projects across multiple teams and seek solutions to eliminate Discussions with stakeholders to understand their requirements, nature of products, services needed, time frame, volumes, new tools and operational model evolution Ensure that the commitment made by both the operations and sales teams to the customer under their care is delivered to the highest standard Actively identify and manage issues, providing solutions and preventative actions Responsible for ISO procedures, including inspecting production processes and providing direction in improving quality of products Coordinate with sales, production and IT department for streamlining ISO process Provide coaching and training to new and existing team members Participate in root cause analysis and identify corrective actions

Manager of Project Management

• Jul 2001 - Dec 2013

Responsible for building and managing a highly productive team Manage a variety of key software, help and document translation projects Identify, assign, schedule, supervise and train team members for various projects Manage a variety of key software, help and document translation projects Prepare project budgets and track financial progress Meet project deadlines, communicating actively with clients, assembling well-qualified project teams, and undertaking quality assurance… Show more Responsible for building and managing a highly productive team Manage a variety of key software, help and document translation projects Identify, assign, schedule, supervise and train team members for various projects Manage a variety of key software, help and document translation projects Prepare project budgets and track financial progress Meet project deadlines, communicating actively with clients, assembling well-qualified project teams, and undertaking quality assurance activities Work with sales team in preparing project proposals Work independently, or in a lead capacity, to define project scope Anticipate potential cost overruns and alert the client representatives Prepare invoices and change orders Liaise with internal and external translators, publishers, engineers and reviewers Communicate actively with customers, vendors, and other project teams Co-ordinate quality control activities for assigned projects Prepare project status reports Provide coaching and training to new and existing team members Organize and lead meetings as required in support of assigned projects Prepare and deliver incremental and final project files to clients Complete project retrospective documentation Post production meetings of projects on a quarterly or semi-annual

Senior Localization Project Manager

• Jul 2001 - Dec 2013

Manages project scope, budget, milestones, and deadlines for high-profile clients Maintains strong business relationship with clients that resulted in continued high-volume localization business Improves processes and produces high-quality translations while following the clients’ localization guidelines and their translation memory tools and databases. Highly experienced in use of CAT tools and localization platforms such as SDL IWorldServer, Trados Studio, Cloudwords, Smartling and… Show more Manages project scope, budget, milestones, and deadlines for high-profile clients Maintains strong business relationship with clients that resulted in continued high-volume localization business Improves processes and produces high-quality translations while following the clients’ localization guidelines and their translation memory tools and databases. Highly experienced in use of CAT tools and localization platforms such as SDL IWorldServer, Trados Studio, Cloudwords, Smartling and numerous file formats. Coordinates European and Asian localization teams (both internal and external) Manages a pool of internal and contract employees including engineering, QA, and desktop publishers from different international time zones. Engages in vendor management including resource allocation, rate negotiation, project scheduling, and collaboration with linguists.

Localization Project Manager

• 1999 - 2001

Localization Coordinator

• Jan 1993 - Jul 1998