Experience

Tech-Clarity, Inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President of Research for Engineering Practices

  • 2014 - Present

  As a research analyst, I am furthering the mission to clarify the business value of engineering software As a research analyst, I am furthering the mission to clarify the business value of engineering software



Aberdeen Strategy & Research

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Research Analyst

  • 2007 - 2014

  • Work with executives of both software vendors to support go-to-market messages as well as end user clients as a consultant • Established as an automotive expert based on work done on the impact of fuel and emissions standards • Develop surveys and have benchmarked over 7000 product development professionals to identify best practices • Published over 90 reports focusing on the business value achieved through investments in product development • Took initiative to extend practice… Show more • Work with executives of both software vendors to support go-to-market messages as well as end user clients as a consultant • Established as an automotive expert based on work done on the impact of fuel and emissions standards • Develop surveys and have benchmarked over 7000 product development professionals to identify best practices • Published over 90 reports focusing on the business value achieved through investments in product development • Took initiative to extend practice coverage to win over new tier 1 accounts that now spend over $100,000 annually • Presented findings and best practices at industry events Show less • Work with executives of both software vendors to support go-to-market messages as well as end user clients as a consultant • Established as an automotive expert based on work done on the impact of fuel and emissions standards • Develop surveys and have benchmarked over 7000 product development professionals to identify best practices • Published over 90 reports focusing on the business value achieved through investments in product development • Took initiative to extend practice… Show more • Work with executives of both software vendors to support go-to-market messages as well as end user clients as a consultant • Established as an automotive expert based on work done on the impact of fuel and emissions standards • Develop surveys and have benchmarked over 7000 product development professionals to identify best practices • Published over 90 reports focusing on the business value achieved through investments in product development • Took initiative to extend practice coverage to win over new tier 1 accounts that now spend over $100,000 annually • Presented findings and best practices at industry events Show less



Babson College

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant at Babson College

  • Aug 2006 - 2007

  • Assisted with a research project funded by a major airline to identify clusters of cost drivers specific to local airports • Investigated profitability trends in online auctions • Assisted with a research project funded by a major airline to identify clusters of cost drivers specific to local airports • Investigated profitability trends in online auctions



Moldflow

• Software Development
• 1 - 100 Employee

• Technical Marketing

  • 2006 - 2007

  • Developed product messaging/positioning, collateral, sales tools, and cheat sheets • Created and delivered presentations such as methods for developing more sustainable products • Conducted customer interviews and authored customer case studies • Developed product messaging/positioning, collateral, sales tools, and cheat sheets • Created and delivered presentations such as methods for developing more sustainable products • Conducted customer interviews and authored customer case studies



PTC

• United States
• Software Development
• 700 & Above Employee

• Product Marketing Manager

  • 2004 - 2006

  • Developed product and product development process messaging/positioning and collateral • Successfully managed the product launch process for new releases, operating in an intensely cross-functional manner

• Section Manager - Technical Support

  • 2000 - 2004

  • Established a technical support group in North America to support a new enterprise product • Developed hiring profiles and training programs for engineers and managers in four different call centers • Improved section performance quality metric goals by over 20%

• Group Leader - Technical Support

  • 1998 - 2000

  • Developed a new call center in Salt Lake City • Supervised 6-8 engineers, providing technical and procedural direction • Wrote and administered quarterly and annual performance reviews for all group members • ISO 9000 Internal Auditor • Recipient of Excellence Award for exemplary work done to achieve Technical Support’s ISO9000 certification

• Technical Support Engineer

  • 1996 - 1998

  • Provided phone support to customers and internal staff, developing expert communication skills and strong problem solving skills • Troubleshot, analyzed, tracked, and resolved over 5000 customer issues with Pro/ENGINEER • Published over 50 documents to PTC's online knowledge base • Recipient of prestigious Worldwide TSE of the Month award



Synventive Molding Solutions

• United States
• Plastics Manufacturing
• 200 - 300 Employee

• Design Engineer/Application Engineer

  • 1993 - 1996

  • Provided consultation for automotive customers and specified custom designs of hot runner systems • Provided technical support to mold makers and end users of KONA hot runner systems • Designed custom hot runner systems for the plastic injection molding industry • Responsible for generating Bill of Materials and general assembly drawings using AutoCAD • Provided consultation for automotive customers and specified custom designs of hot runner systems • Provided technical support to mold makers and end users of KONA hot runner systems • Designed custom hot runner systems for the plastic injection molding industry • Responsible for generating Bill of Materials and general assembly drawings using AutoCAD



Pratt & Whitney

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Quality Engineer/Material Control Lab

  • 1991 - 1992

  • Analyzed the microstructure of plasma spray coatings to assure technical specifications were met • Assisted with investigations of nonconforming parts to identify design defects and vendor problems • Analyzed the microstructure of plasma spray coatings to assure technical specifications were met • Assisted with investigations of nonconforming parts to identify design defects and vendor problems