Michelle Bossie
Growth and Development Manager at Opal Group- Claim this Profile
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Bio
Credentials
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Managing Teams
LinkedInMay, 2020- Nov, 2024 -
Customer Experience: Journey Mapping
LinkedInApr, 2020- Nov, 2024 -
Sales: Customer Success
LinkedInApr, 2020- Nov, 2024
Experience
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Opal Group
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United States
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Events Services
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1 - 100 Employee
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Growth and Development Manager
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Jun 2020 - Present
Created and implement new strategies to pivot the business model for sustainability in the pandemic and post-pandemic environment with focus on future planning, client retention, and marketing campaigns. Key Accomplishments: ▪ Designed and launched a Wine Bar with a 2-week timeline including vendor procurement, staff hiring and management, and aesthetic design and marketing. ▪ Restructured and launched Event Center client experience programs for post-Covid profitability. ▪ Managed all inbound and outbound corporate and private clients with start to finish event planning and coordination. ▪ Designed and launched Opal Social Club including marketing strategies and programs, staff hiring and management, and daily operations oversight.▪ Designed and managed the construction of Opal Creekside outdoor event venue.
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MobyDish
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United States
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Food & Beverages
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1 - 100 Employee
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Account Manager
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Feb 2020 - Mar 2020
Forged congenial relationships with key clients, stakeholders, and top executives. Cooperated with executive teams to create sales strategies with a keen focus on generating revenue. Improved customer experience by delivering exceptional services. Gained new customers from inbound and outbound opportunities through close collaboration with the operations team. Key Accomplishments: ▪ Addressed and resolved complex issues to ensure customer satisfaction and retention. Forged congenial relationships with key clients, stakeholders, and top executives. Cooperated with executive teams to create sales strategies with a keen focus on generating revenue. Improved customer experience by delivering exceptional services. Gained new customers from inbound and outbound opportunities through close collaboration with the operations team. Key Accomplishments: ▪ Addressed and resolved complex issues to ensure customer satisfaction and retention.
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Director of Events
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Apr 2019 - Feb 2020
Provided end-to-end management of all event sales and facilitation. Delivered staff training to improve skills and industry knowledge needed for job functions. Built vendor relationships to ensure cost efficiency, quality, and market development. Aligned all operations execution in line with company mission, vision, and set objectives. Managed the complete product development and marketing functions and attained set business objectives. Key Accomplishments: ▪ Steered efforts toward management of over 150 individual events with more than $500K in revenue. ▪ Rebuilt and oversaw 25 members’ activities to ensure seamless workflow.
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Catered Too!
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United States
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Hospitality
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1 - 100 Employee
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Event Specialist
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Apr 2017 - Apr 2019
Administered budget to achieve financial objectives as well as ensured effective utilization of resources. Held key accountability for prospecting and booking medium to large scale events. Maintained effective interaction with key clients on menu development and event logistics. Developed strategic partnership with necessary third-party vendors for unique client experiences. Key Accomplishments: ▪ Planned, coordinated and rolled out the catering event with 2500 guests as per time table. ▪ Cultivated productive client and venue relationships at two exclusive venues. ▪ Proved instrumental in managing a $1M annual daily services account along with selling over $1M in catering in my first year.
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Food and Beverage Manager
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Jul 2011 - Apr 2017
Provided executive level leadership with full accountability for leading day-to-day special events with emphasis on customer relationships. Streamlined the daily operations of the bar and restaurant, while maintaining strict compliance with best practices and procedures. Supervised a high-achieving team of 20 staff members. Key Accomplishments: ▪ Yielded significant growth in banquet revenue by 50% through exceptional leadership. ▪ Accelerated an increase in tournament profits by 25% through development of sales and management processes.
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Santa Cruz Mountain Brewing
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United States
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Food and Beverage Services
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1 - 100 Employee
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Customer Service Representative
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2007 - 2011
Event Coordinator; Tasting Room Attendant Coordinated brewery participation in events and served as the brewery representative Served as a Brewery representative and Bartender at the tasting room with constant focus on establishing new client relationships and maintaining longstanding relationships Ran a weekly program featuring a different local nonprofit to benefit from our sales. Recruited and researched local nonprofits, scheduled groups, and publicized the events calendar Planned brewery events, wrote press releases and generated publicity for brewery events
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EAN Corporation
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United States
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Business Consulting and Services
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1 - 100 Employee
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Event Coordinator
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2008 - 2009
Event Coordinator Start to finish event planning for groups ranging from 200 to 2,500 attendees Booked and handled conference presenters and solicited and registered conference attendees Conducted site searches and contract negotiations that included travel for face to face meetings as well as written and oral negotiations Ran on site event execution, problem solving and management Event Coordinator Start to finish event planning for groups ranging from 200 to 2,500 attendees Booked and handled conference presenters and solicited and registered conference attendees Conducted site searches and contract negotiations that included travel for face to face meetings as well as written and oral negotiations Ran on site event execution, problem solving and management
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Education
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2003 - 2008
California State Polytechnic University-Pomona
Bachelor of Arts (B.A.), Organizational Communication, General
Community
