Experience

Ruby

• United States
• Telecommunications
• 300 - 400 Employee

• Senior Vice President Operations

  • Sep 2022 - 1 year 4 months

  Portland, Oregon, United States Responsible for business strategy development and execution at executive team level and developing strategies to achieve business performance targets.

• Vice President Of Services

  • Oct 2021 - Sep 2022

  Portland, Oregon, United States Responsible for business strategy development and execution. Led majority of the organization (550 staff total) in roles that span service delivery, training, customer support, workforce management, quality assurance, and operations.

• Senior Director of Services

  • Jul 2020 - Sep 2021

  Portland, Oregon, United States Steered service delivery, workforce management, and quality assurance departments, executing annual business plans in alignment with strategic goals. Regularly communicated business updates to company and board meetings. Oversaw growth and development of team members and leaders, ensuring efficient staffing and attainment of KPIs and quality standards. Managed dramatic repositioning of Service Delivery from on-site to remote at onset of COVID-19 pandemic. Served as a featured speaker at the… Show more Steered service delivery, workforce management, and quality assurance departments, executing annual business plans in alignment with strategic goals. Regularly communicated business updates to company and board meetings. Oversaw growth and development of team members and leaders, ensuring efficient staffing and attainment of KPIs and quality standards. Managed dramatic repositioning of Service Delivery from on-site to remote at onset of COVID-19 pandemic. Served as a featured speaker at the Frontline Magic Conference, discussing workforce engagement.

• Director Of Services

  • May 2019 - Jul 2020

  Portland, Oregon, United States Managed over 400 team members across four locations, enhancing departmental effectiveness and employee experience through innovative processes and programs. Assisted in integrating an acquired business, collaborated on key cross-functional initiatives, and achieved performance metrics to fuel business growth.

• Site Director

  • Feb 2016 - May 2019

  Beaverton, OR

• Star Service and Receptionist Cultivator

  • Apr 2013 - Feb 2016

  Beaverton, OR