Michelle Bland
Senior Administrative Assistant at Chicago Child Care Society- Claim this Profile
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Bio
Experience
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Senior Administrative Assistant
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Jun 2019 - Present
Assistant to CEO Dara Munson, MPA• Maintains CEO’s Schedule by planning and scheduling meetings, conferences, teleconferences, travel, speaking engagements and other appointments for the CEO and leadership team members, as needed (ensuring there are no scheduling conflicts and making sure, CEO has precise date, time and location)• Preserve CEO’s time by researching and routing correspondence; drafting letters and documents; collecting and analyzing information;… Assistant to CEO Dara Munson, MPA• Maintains CEO’s Schedule by planning and scheduling meetings, conferences, teleconferences, travel, speaking engagements and other appointments for the CEO and leadership team members, as needed (ensuring there are no scheduling conflicts and making sure, CEO has precise date, time and location)• Preserve CEO’s time by researching and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications • Welcome guests by greeting them in person or on the telephone; answering or directing inquiries• Keep all agency and client information confidential.• Document review and preparation.• Maintain office supply inventory • Screen important phone calls, direct mail and significant reports • Read-through written letters, memos, data for reports, emails and presentations for editing purposes• Maintain board of director roster, committee listings and board materials• Assist in coordinating and planning board and committee meetings• Coordinate and plan key internal and external meetings for leadership team members Show more Show less
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Executive Assistant
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Jul 2018 - Jan 2019
• Supported the National Sales Vice President of Oncology and the Oncology Marketing department• Contract Liaison, regularly collaborating with legal and purchasing to oversee the preparation, negotiation, and review all vendor contracts before final contract approval• Monitored, reviewed, and executed change orders, service agreements, amendments, and proposals to ensure they are in the Astellas approved template and contain all required information according to internal policies•… • Supported the National Sales Vice President of Oncology and the Oncology Marketing department• Contract Liaison, regularly collaborating with legal and purchasing to oversee the preparation, negotiation, and review all vendor contracts before final contract approval• Monitored, reviewed, and executed change orders, service agreements, amendments, and proposals to ensure they are in the Astellas approved template and contain all required information according to internal policies• Communicated with new vendors to ensure timely submission of required information to complete new vendor setup• Organized and reconciled expense reports, invoices, purchase orders, vendor agreements, and consultant contracts• Planned and facilitated on and off‐site meetings, team‐building events, and sales meetings• Fiscally responsible while managing budgets to facilitate cost savings by uncovering alternatives• Managed several special projects and initiatives for Sales and Marketing Show more Show less
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ADMINISTRATIVE ASSISTANT
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Apr 2018 - Jul 2018
- Lead by example to set customer service standards - Implement Creative Flow and Time Management- Maintain structure under a fast-paced atmosphere - Created phone directory using PowerPoint and Excel- Answered phones; Took messages; purchased supplies; performed data entry, billing and coding- Develop and maintain accurate supply budgets such as coordinate invoices, payments and billing- Service customers by assisting them to the appropriate management team- Contact… - Lead by example to set customer service standards - Implement Creative Flow and Time Management- Maintain structure under a fast-paced atmosphere - Created phone directory using PowerPoint and Excel- Answered phones; Took messages; purchased supplies; performed data entry, billing and coding- Develop and maintain accurate supply budgets such as coordinate invoices, payments and billing- Service customers by assisting them to the appropriate management team- Contact foreign vendors in reference to payments from automatic clear housing - Process customer information purchasing at a volume of approximately 250 customers per week.- Monitor daily updates on foreign vendors- Provide daily production sheet on screened vouchers and payments- Provided outstanding customer service by processing payments and answering phone inquiries- Conduct training within department to accurately screen direct payment vouchers Show more Show less
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BRAND AMBASSADOR
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Jun 2015 - Apr 2018
• Represent the company and educated shoppers about new offers• Engage customers in activities and programs in order to achieve brand popularity• Set up and take down event sites where applicable• Support brand and marketing initiatives• Drive sales through presentations and training• Build relationships with external and internal forces to engender keen awareness• Worked closely with management to administrate merchandising activities affecting brands
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BRAND CONSULTANT
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Jan 2016 - Jun 2016
- Register new clients – signed sales contracts, billing and contact information- Established effective working relationships with new and current clients - Assist clients with advice and/or questions regarding products - Maintain quality account service – weekly status reports: follow-ups, closings and inventory- Maintain and manage clients’ records in compliance with privacy and security regulations- Respond and comply to client requests for information- Schedule… - Register new clients – signed sales contracts, billing and contact information- Established effective working relationships with new and current clients - Assist clients with advice and/or questions regarding products - Maintain quality account service – weekly status reports: follow-ups, closings and inventory- Maintain and manage clients’ records in compliance with privacy and security regulations- Respond and comply to client requests for information- Schedule appointments and fill in cancellations/no shows- Managed photos and promotions via social media - Collect and receipt payments from clients at time of sale- Traveled 80% of the time Show more Show less
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BARTENDER
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Jun 2013 - Feb 2015
• Open and Close Bar • Clean, sanitize and replenish bar supplies • Create beverage lists and drink promotions • Anticipate guests’ needs to decide if additional service is needed • Provide courteous, professional and personalized service at all times • Ensuring that customers receive an efficient and prompt service
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ADMINISTRATIVE ASSISTANT
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Aug 2014 - Jan 2015
• Maintain Department Chair schedule for appointments and meetings • Perform administrative duties such as filing, photocopying, etc. • Answer telephones and transfer calls to the correct departments • Help take care of students who come to the office • Greet visitors, sign for and distribute packages/deliveries and mail
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BARTENDER | MIXOLOGIST
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Jul 2013 - Jan 2014
• Open and Close Bar• Mix ingredients to prepare delicious and highly unique cocktails• Complete orders with a streamlined delivery processes• Carefully check identification of all customers to ensure compliance to state alcohol regulations • Continually stock bar with glasses, ice, liquor, garnishes and other supplies• Assist with maintaining inventory and high levels of cleanliness• Pour mixed drinks, take payments and wait on guests sitting at the bar• Maintain a… • Open and Close Bar• Mix ingredients to prepare delicious and highly unique cocktails• Complete orders with a streamlined delivery processes• Carefully check identification of all customers to ensure compliance to state alcohol regulations • Continually stock bar with glasses, ice, liquor, garnishes and other supplies• Assist with maintaining inventory and high levels of cleanliness• Pour mixed drinks, take payments and wait on guests sitting at the bar• Maintain a courteous and professional demeanor, and demonstrate high levels of social etiquette • Create attractive drink specials and develop specialty drinks/shots Show more Show less
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STYLIST
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Jan 2012 - Jun 2013
- Lead by example to set customer service standards - Implement Store Visual, Creative Flow and Time Management- Maintain structure under a fast-paced atmosphere - Style customers with suitable accessories that compliment there needs and wants - Work with Photographers, art designers and directors in creating visual images- Assist with purchasing new merchandise with updated trends to maintain customer loyalty - Develop and maintain accurate styling budgets such as… - Lead by example to set customer service standards - Implement Store Visual, Creative Flow and Time Management- Maintain structure under a fast-paced atmosphere - Style customers with suitable accessories that compliment there needs and wants - Work with Photographers, art designers and directors in creating visual images- Assist with purchasing new merchandise with updated trends to maintain customer loyalty - Develop and maintain accurate styling budgets such as coordinate invoices, payments and billing- Service customers by helping them select either the season "must have" or an entire wardrobe- Recruit and contact models for photo shoots and fashion shows, Including: Instagram, Twitter and Facebook Show more Show less
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ASSISTANT STYLIST
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May 2011 - Dec 2011
- Promotes a fun, friendly and efficient customer service level- Responsible for accessory selection for display in Boutique - Entered 100 Purchase Orders monthly- 75% Travel while staying organized and focused on school priorities - Participate in merchandising strategy and product selection, including developing new relationships as appropriate- Collaborated with merchandisers and customer service teams to manage customer feedback and quality concerns- Managed social… - Promotes a fun, friendly and efficient customer service level- Responsible for accessory selection for display in Boutique - Entered 100 Purchase Orders monthly- 75% Travel while staying organized and focused on school priorities - Participate in merchandising strategy and product selection, including developing new relationships as appropriate- Collaborated with merchandisers and customer service teams to manage customer feedback and quality concerns- Managed social media sites such as Blog, Facebook, Twitter and Instagram- Identifying the need for, and following through on, inventory replenishment and close-out buying - Ensure that all visual merchandising guidelines are followed and executed in a timely manner- Responsible for maintaining control with event changes, mandatory meetings and cancellations Show more Show less
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RESIDENT ASSISTANT
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Dec 2009 - May 2011
- Promote an enthusiastic atmosphere with great energy, passion and a desire to excel. - Provided paraprofessional advising for 70 undergraduates each semester - Responsible for planning community events and community activities on a weekly basis - Responsible for handling budgets and accounts of the organization - Promote teamwork by creating a positive and rewarding atmosphere- Conducted rounds throughout the building in order to assure security and enforcement of… - Promote an enthusiastic atmosphere with great energy, passion and a desire to excel. - Provided paraprofessional advising for 70 undergraduates each semester - Responsible for planning community events and community activities on a weekly basis - Responsible for handling budgets and accounts of the organization - Promote teamwork by creating a positive and rewarding atmosphere- Conducted rounds throughout the building in order to assure security and enforcement of University policies-Ability to communicate professionally and effectively to staff members and residents-Confronted and resolved issues on diversity, racism, alcohol and drug abuse and academic performance Show more Show less
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ASSISTANT STYLIST
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May 2009 - Aug 2010
• Leads by example to set customer service standards• Maintained organization under a fast-paced atmosphere working independently• Styled customers with suitable accessories that compliment them on what they are looking for• Worked with Photographers, art designers and directors in creating visual images• Purchased fabrics and findings for new designs used for annual fashion show• Develop and maintain accurate styling budgets such as coordinate invoices, payments and billing… • Leads by example to set customer service standards• Maintained organization under a fast-paced atmosphere working independently• Styled customers with suitable accessories that compliment them on what they are looking for• Worked with Photographers, art designers and directors in creating visual images• Purchased fabrics and findings for new designs used for annual fashion show• Develop and maintain accurate styling budgets such as coordinate invoices, payments and billing • Serviced the customer by helping them select either the season "must have" or an entire wardrobe • Recruit and contacted models for shoots and fashion shows Show more Show less
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Education
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Kent State University
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Seton Academy