Abdominal Transplant Coordinator for Loma Linda University Medical Ctr

• Nov 2019 - Present

Customer Service Sales Specialist

• Feb 2016 - Sep 2019

Store Lead for all Pricing Concerns. Store expert in Inside Lawn/Garden, Outdoor Power Equipment, Flooring, Lumber and Building Materials. Provided detailed product information and installation services that match customer needs. Includes generating leads, conducting sales activities, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues. Experience in Genesis, Seibel and Sterling. Heavy equipment Order Picker, Reach Lift, Fork Lift certified. Implemented a communication tool to increase information flow within our department to meet the needs of customers better. Recognized as a Top 25 Regional Salesperson Show less

Sales Specialist/Pricing Coord – ISLG/Flooring/ProServices/Pricing Lead

• Feb 2016 - Sep 2019

Corporate Training Coordinator

• Dec 2009 - May 2015

I served as the Corporate Training Coordinator/Sub-Administrator to the Training Module in MasterControl (an electronic document control system). I configured the electronic training module system, which included programming the system, system development, managing access and credentials for staff, technical support, problem resolution, and support for external auditors. I also coordinated Gift of Life’s continuing education programs for general staff and the certification specialties such as Certified Procurement Transplant Coordinator CPTC, Certified Transplant Preservationist CTP and Certified Tissue Bank Specialist CTBS. I ensured that the organization was prepared for Food and Drug Administration 21 CFR Part 11 audits. I streamlined and improved the company-wide training records 100% by implementing creative ideas for documenting and tracking of training prior to the onset of the electronic system. I was involved in developing, coordinating, and delivering educational presentations with my proficiency in Microsoft Word, Excel, and PowerPoint using my clinical background. I have attained high performer status on a yearly basis. Received several “Metal of Honor” awards; recognized by management as being professional, accurate, and dedicated. Was granted multiple “Quest for Quality” awards via PDSA submissions. Trained and mentored new personnel. Show less

Education/Corporate Training - Quality Division

• Apr 1992 - May 2015

Organ Donation Specialist

• Apr 1992 - Dec 2009

As a Donor Service Center Coordinator III I had the primary responsibility of coordinating every aspect of organ donation / procurement / distribution. Secondary responsibility of charting, data entry, reports, follow-up. Other areas of work include public education, professional education, and clinical support. Maintained High Performer Status annually. Trained and mentored new personnel.

Eye Bank Technician

• May 1989 - Apr 1992

Accountable for screening / procurement / distribution of eye and tissue donors in an OR setting and Medical Examiner’s office. Increasing public and professional awareness through in-services. Trained and mentored new personnel. Accountable for screening / procurement / distribution of eye and tissue donors in an OR setting and Medical Examiner’s office. Increasing public and professional awareness through in-services. Trained and mentored new personnel.