Michelle Alcido

Computer User Support Specialist at ACI Learning
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • CompTIA A+ Core 2
    LeaderQuest HQ
    Mar, 2023
    - Oct, 2024
  • CompTIA A+ Core 1
    LeaderQuest HQ
    Feb, 2023
    - Oct, 2024
  • ITIL® Foundation
    LeaderQuest HQ
    Feb, 2023
    - Oct, 2024

Experience

  • ACI Learning
    • United States
    • Professional Training and Coaching
    • 400 - 500 Employee
    • Computer User Support Specialist
      • Jan 2023 - Present

      *Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues. *Ensured physical security & common attacks while securing the wired and wireless local network. *Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts. *Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues. *Ensured physical security & common attacks while securing the wired and wireless local network. *Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts.

  • Hallmark Cards
    • United States
    • Retail
    • 700 & Above Employee
    • Merchandising Supervisor
      • Apr 2017 - Mar 2023

Education

  • ACI Learning
    Certifications, Information Technology
    2023 -

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