Member Experience Branch Team Lead

• Dec 2018 - Present

Call Receive Admin Supervisor

• Mar 2016 - Present

Call Receiving-Supervisor II

• Apr 2015 - Present

Membership, Insurance, Call Recieve Supervisor

• Apr 2015 - Mar 2016

License Sales Associate

• Jan 2012 - Apr 2015

Insurance Agent

• Jul 2010 - Mar 2012

• Assist clients with health insurance needs• Networking to generate leads• Coordinate & assist with trade show and special events• Excellent and efficient problem solver• License in health and life insurance• Excellent organizational, efficiency and time management skills

Branch Supervisor-Travel

• Nov 2000 - May 2010

• Throughout tenure, served as a Supervisor, Travel Agent (International & Domestic), DMV• Counselor, Cashier, and Receptionist• Oversaw auto travel and member services division• Supervised more than ten employees• Handled compliance concerns including employee conflicts, counseling, interviewing and hiring Monitored and enhanced referrals between AAA divisions to build the Member Service Index Travel Agent in our Member Service Center. • Top producer in sales &… • Throughout tenure, served as a Supervisor, Travel Agent (International & Domestic), DMV• Counselor, Cashier, and Receptionist• Oversaw auto travel and member services division• Supervised more than ten employees• Handled compliance concerns including employee conflicts, counseling, interviewing and hiring Monitored and enhanced referrals between AAA divisions to build the Member Service Index Travel Agent in our Member Service Center. • Top producer in sales & customer service Supported offices as needed. • Increased the MSI in every location, which resulted in meeting• Goals, and improving employee morale & culture• Performed back-up support for AAA travel agency services• Trained on budget formulation and allocation, as well as financials tracking and oversight• Perform monthly audits of monies, International Driving Permits, fixed assets, insurance• charges and agent files for duplications, errors or discrepancies• Assisted in planning and running AAA presentations, representing the organization at travel shows• and events in California and New Mexico• Awards have included Silver Club, Employee of the Month and Star Awards Show more Show less