Client Liaison

• Aug 2021 - Present

Business Lending Associate

• Sep 2020 - Jul 2021

- Processing loan renewals- Processing loan deferrals- Completing company and title searches- Completing requests for property valuations- Reviewing property valuations- Completing debt servicing and Property Investment Models- Reviewing trust deed vetting- Completing policy waiver requests - Reviewing financial information- Reviewing fees and interest rates- Completing pricing calculators- Completing customer risk ratings- Setting up and reviewing securities- Adhering to strict policies and procedures- Liaising with bankers and other associates- Staying up to date on compliance training

Financial Crimes Officer

• Sep 2019 - Sep 2020

- Analysing real time data for suspicious activity- Identifying fraud and money laundering- Prevention of scams- Liaising with customer and clients regarding suspicious activity- Analysing transfers, direct debits, online and physical activity- Identifying new fraud patterns for rule manipulation- Identifying high risk merchants and transactions- Prevention of monetary loss to consumers and clients- Improving rules and fraud detection capabilities - Analysing real time data for suspicious activity- Identifying fraud and money laundering- Prevention of scams- Liaising with customer and clients regarding suspicious activity- Analysing transfers, direct debits, online and physical activity- Identifying new fraud patterns for rule manipulation- Identifying high risk merchants and transactions- Prevention of monetary loss to consumers and clients- Improving rules and fraud detection capabilities

Lending Analyst

• Apr 2019 - Aug 2019

- Input and assessment of equipment finance applications- Assessing the application and asset risk- Writing loan conditions- Assessing commercial credit files- Liaising with brokers via phone and email in regards to application status and requirements- Ad hoc admin duties when required- Complying with equipment finance policies and procedures- Approving applications within my DLA- Decisioning declined/referred Insurance Premium Funding applications- Mitigating risks on IPF applications- Keeping up to date on compliance training- Management of queue and triage of applications

Personal Loans Enabling Officer

• Feb 2017 - Apr 2019

- High attention to detail when complying loan applications- Identifying and remediating errors- Generating loan contracts- Settling loans and setting up direct debits- Communicating compliance related issues to agents across the personal loans department and determining how to establish and integrate best practices.- Identifying gaps in policy and updating- Keeping error reporting up to date- Identification and detection of fraudulent documents/applications- Flexing between Australian and New Zealand work queues - Completing additional projects as required

Retail Credit Analyst/SME

• Mar 2015 - Feb 2017

- Resolving client issues and enquiries in relation to applications. -Taking escalated customer complaints and helping to either resolve the complaint or escalate further-Assessing watchlist applications and communicating with AML operations team to clear applications- Identification and detection of fraudulent documents-Acting as SME in classroom lending training for new recruits.-Using click to chat portal to help assist merchant queries and process sales-Marking calls for call quality and compliance in accordance with LFS policies and procedures-Completing compliance audits on the work of fellow analysts-Calling employers to verify income and employment information- Processing add on sales- Assessing proof of income documents- Performing credit and quality analysis.

Customer Claims Consultant

• Jul 2014 - Mar 2015

- Making outbound calls and taking inbound calls from customers, builders and restorers- Analyzing claims information, validation of claims and identifying the priorities- Investigate and determine liability and manage suspicious claims according to service standards- Gather information from other parties when required eg. Witnesses, police- Respond to customer queries- Discuss/negotiate settlement options with customers- Manage and resolve issues with customers and if necessary follow dispute resolution process- Manage the estimation, settlement and payment of claims- Setting up payment recoveries from third parties- Liaise with suppliers, builders, repairers and assessors to ensure that work is carried out in a timely manner

Sales Assistant

• Dec 2008 - Jul 2014

- Managing and training team of five staff- Ordering and receiving stock- Caring for animals- Working with RSPCA to rehome animals - Managing and training team of five staff- Ordering and receiving stock- Caring for animals- Working with RSPCA to rehome animals