Experience

Momentum Resource Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Transition Manager

  • Nov 2021 - Present

  New Jersey, United States Service Transition Manager at New York Life (Remote) Migrate applications from one company environment to New York Life company environment. • Work with development/scrum teams to provide knowledge transfer to production support (help desk) to be prepared to support the application in the new environment. • Create supporting documentation for the production support teams to fully support the application. • Record training sessions using Zoom and organize all of the documents for… Show more Service Transition Manager at New York Life (Remote) Migrate applications from one company environment to New York Life company environment. • Work with development/scrum teams to provide knowledge transfer to production support (help desk) to be prepared to support the application in the new environment. • Create supporting documentation for the production support teams to fully support the application. • Record training sessions using Zoom and organize all of the documents for easy lookup. Show less



Beacon Hill Staffing Group

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Release Analyst

  • Feb 2021 - Oct 2021

  Maryland Heights, Missouri, United States Release Analyst at Charter Communications Planned and scheduled release activities to non-production environments and coordinated testing. • Planned release activities in the lower environments (non-production). • Organized and tracked testing upon deployments to successful completion.



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Project Manager Scrum Master

  • Mar 2019 - Nov 2019

  Hartford, Connecticut • Guided, coached and motivated the team with the goal of increasing productivity and become self-organized. • Oversaw and managed scope, timeline, quality, goals and deliverables that support business goals. • Organized and led scrum ceremonies. • Removed impediments to keep team focused on goals. • Sprint teams included members dispersed in India and United States.

• Release Manager

  • Jul 2015 - Mar 2019

  Hartford, Connecticut • Managed production releases for 3 different application teams using agile methodology. • Coordinated with developers, quality assurance specialists, and project managers to maintain the monthly major release schedule. • Facilitated post-implementation reviews to improve the release process after every major release. • Confirmed that each release met all compliance standards as set by UHG.



FM Global

• United States
• Insurance
• 700 & Above Employee

• Senior Change & Release Management Specialist

  • Oct 2012 - Jun 2015

  Johnston, RI • Manage major production releases for 6 different application teams. • Facilitate change advisory board meetings for all major production changes. • Coordinate with developers, quality assurance specialists, and project managers to maintain the monthly major release schedule as well as weekly minor release schedule. • Create production task list and practice in a staging environment. • Track any/all deployment issues and resolve before the major release. • Manage the deployment… Show more • Manage major production releases for 6 different application teams. • Facilitate change advisory board meetings for all major production changes. • Coordinate with developers, quality assurance specialists, and project managers to maintain the monthly major release schedule as well as weekly minor release schedule. • Create production task list and practice in a staging environment. • Track any/all deployment issues and resolve before the major release. • Manage the deployment activities with infrastructure and database resources to production. • Facilitate post-implementation reviews to improve the release process after every major release. • Manage Microsoft and UNIX server patching activities including testing working with infrastructure and testing resources. • Facilitate post-implementation reviews to improve the release process after every major release. Show less



AVID Technical Resources

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Release Coordinator

  • Apr 2010 - Oct 2012

  FM Global • Gathered requirements to improve the functionality of the new deployment tools. • Tested new version of the deployment tool-set prior to release every 6 to 8 weeks based on test plan I designed using Microsoft Test Manager. • Maintained deployment standards and implemented process improvements using agile methodology. • Coordinated the creation of 14 new development (DEV) and quality assurance (QA) environments. • Implemented the new deployment process to support deployment… Show more • Gathered requirements to improve the functionality of the new deployment tools. • Tested new version of the deployment tool-set prior to release every 6 to 8 weeks based on test plan I designed using Microsoft Test Manager. • Maintained deployment standards and implemented process improvements using agile methodology. • Coordinated the creation of 14 new development (DEV) and quality assurance (QA) environments. • Implemented the new deployment process to support deployment efforts to all environments from sandbox to production. • Resolved deployment issues in a timely manner. Also, documented the symptoms, cause and resolution and did an analysis of trends in issues leading to future focus in process improvements. • Managed the roll-out of the deployment tools to 2 sandbox, 11 DEV, 13 QA, 1 Training, 2 staging and 1 production environment. • Trained new users of the deployment tool and processes. • Rolled-out the new deployment process and tools to other groups/environments as requested.

• Deployment Specialist

  • Oct 2008 - Apr 2010

  FM Global • Coordinated development (DEV) and quality assurance (QA) environment usage. • Coordinated deployment activities to those environments resolving issues as they arise in a timely manner. • Coordinated smoke testing efforts of environments after a baseline refresh. • Generated and maintained manifests for 3 DEV and 5 QA environments. • Maintained the state of each environment. • Gathered information about deployment packages from developers. • Worked with team members to… Show more • Coordinated development (DEV) and quality assurance (QA) environment usage. • Coordinated deployment activities to those environments resolving issues as they arise in a timely manner. • Coordinated smoke testing efforts of environments after a baseline refresh. • Generated and maintained manifests for 3 DEV and 5 QA environments. • Maintained the state of each environment. • Gathered information about deployment packages from developers. • Worked with team members to promote process improvement.



APC-MGE: now the IT Business of Schneider-Electric

• IT Services and IT Consulting
• 300 - 400 Employee

• Release Manager

  • Aug 2006 - Oct 2008

  • Facilitated prioritization of change requests across different business areas for limited IT resources. • Coordinated development activities across different IT application platforms, including customer relationship management (CRM), business intelligence (BI) and enterprise resource planning (ERP). • Escalation point for customers. • Represented IT in weekly status meetings held with directors and functional managers from various business areas including off-shore (Japan and… Show more • Facilitated prioritization of change requests across different business areas for limited IT resources. • Coordinated development activities across different IT application platforms, including customer relationship management (CRM), business intelligence (BI) and enterprise resource planning (ERP). • Escalation point for customers. • Represented IT in weekly status meetings held with directors and functional managers from various business areas including off-shore (Japan and France). • Spearheaded the release cycle process for the BI and ERP platforms. • Worked with the business to automate data quality efforts. • Implemented agile techniques to the team to improve delivery.

• Business Analyst

  • Oct 2004 - Jul 2006

  • Business and IT liaison for the International Breakout and Analysis Tool (iBAT) project. • Elicited requirements and created reports in Cognos ReportNet. • Updated ReportNet framework to support reporting requirements. • Performed data validation from both a business rules and data lineage perspective. • Recreated an Impromptu catalog into a ReportNet framework.

• Marketing Analyst

  • Mar 2003 - Oct 2004

  • Gathered, created, updated, and maintained various key performance indicators in dashboards and goal sheets. This process involved compiling information from multiple internal and external data sources, inputting this information into the dashboards and goal sheets on a weekly / monthly / quarterly basis, and creating clear reports on this data. • Analyzed and understand significant points of data or trends in reports. • Made recommendations and suggestions to the management team based… Show more • Gathered, created, updated, and maintained various key performance indicators in dashboards and goal sheets. This process involved compiling information from multiple internal and external data sources, inputting this information into the dashboards and goal sheets on a weekly / monthly / quarterly basis, and creating clear reports on this data. • Analyzed and understand significant points of data or trends in reports. • Made recommendations and suggestions to the management team based on analysis. • Recommended and help implement solutions designed to improve and automate reporting. • Performed ad hoc analysis at the request of management to help them understand and react to special / infrequent situations. • Responsible for the training and supervision of 5 temporary employees.