Michelle Knox
Program Manager at GlassRoots- Claim this Profile
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Bio
Credentials
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Non Profit Leadership Center Management Essentials Online
The Allstate FoundationDec, 2020- Oct, 2024
Experience
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GlassRoots
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United States
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Retail Art Supplies
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1 - 100 Employee
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Program Manager
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Jul 2022 - Present
Oversee all educational programs of both youth and adult glass art classes. Oversee all educational programs of both youth and adult glass art classes.
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The Arts Society of Keyport
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Arts & Crafts
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President
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May 2018 - Present
Achievements: Complete rebranding of The Arts Society of Keyport. Recruited and retained viable Board members to sustain the organization. Created Ketyport's first-ever Art Walk in 2021 which drew over 400 visitors as well as produced numerous other community events. ●Enacted a complete rebuild of the BOD at the time of almost certain closure of the Society in 2019-20. ●Rebranded the organization and created a vibrant online presence. ●Conceptualize and implement our annual project outline. ●Spearhead all fundraising activities including events, membership, and grants. ●Raised revenue by 55% in 2020-2021. ●Overhaul of bylaws and mission statement to align with a more current vision. ●Created community partnerships with the municipality, library, and public schools.
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Office/Operations Manager
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Aug 2021 - Jul 2022
Achievements: Assisted the owners in daily functions that improved productivity and time-management such as: setting meetings, managing calendars, screening telephone calls, and drafting correspondence. Manage office functions as well as financial tracking and reporting for a brand with over $11 million per year in revenues. Reduced annual operating expenses by 34% in 6 months across locations. Integrated industry-specific management solutions to streamline A/R, A/P payroll, and inventory. ● Oversees day-to-day operations, including financial reporting and accountability for three business units. ● Human resource manager for more than 150 employees. ● Creates and oversees the implementation of brand-wide operational policies and procedures. ● Implement Inventory procedural overhauls and accountability measurements while ensuring quality, profitability, and the reduction of waste. ● Drive sustainable growth through data analysis with special attention on minimizing losses. ● Implement and strategize operational budgets by analyzing expenses including COGS and labor. ● Keep organized records to answer inquiries from external and internal auditors. ● Implement and achieved KPI’s. ● Payroll supervisor for 150 employees and a monthly payroll budget of $240,000. ● Implement new strategies to improve efficiency and communication across all parts of the company. ● Compliance coordinator for state and federal labor, health, and safety concerns. ● Stabilize the high turnover rate within the organization. ● Improve company culture and morale through incentives and accountability measures.
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Morris School Disctrict
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Wellness and Fitness Services
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200 - 300 Employee
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Life-Long Learning Program Manager
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Jul 2018 - Aug 2021
Achievements: Oversaw more than 150 classes per semester and interfaced with 100 presenters and thousands of clients. Contemporized the program to be able to pivot instantaneously to the Covid-19 crisis by taking more than 100 classes online versus in-person ensuring viability. ● Developed annual program content and themes. ● Participated in department budget and planning strategic meetings. ● Implemented the recruitment of presenters and instructors. ● Program facilitator for all classes both in-person and online including technology specialist for in-person learning and online meetings. ● Designed and executed marketing strategies both in print and digitally including a robust website, catalog, and social media presence. ● Implemented invoicing and payment procedures through the district-wide purchasing systems. ● Maintained complex calendars and schedules. ● Customer service specialist with a 95% approval rating.
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Operations Manager
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Jan 2017 - Jul 2019
Achievements: Worked closely with the owners for an imperative logistical framework for business start-up and development procedures. Advised on industry-standard protocol for optimizing program framework and therefore revenue-generating opportunities. Created a well-known regionally recognized brand which yielded 75% growth in 2 years. ● Key member in strategic planning for the arts education center. ● Designed and implemented all operational and program procedures. ● Designed and implemented events such as open houses, holiday sales, tours etc. ● Handled all marketing including website, social media, print collateral, and digital newsletter. ● Oversaw the design of team-building programs with clients like Novartis, Bayer, and Facebook growing team building revenue by 23% in 1 year. ● Developed and maintained complex operations and staffing schedules. ● Oversaw facilities operational supplies and expenses. ● Managed revenue streams and worked on the team streamlining expenses. ● Generated new customers and managed client relations. ● Created and maintained community partnerships with local colleges, museums, and educational facilities. ● Hired, trained, and managed staff and instructors. ● Human resource manager. ● Payroll manager. ● Integrated sales platforms including Stripe, Square, Square Up, and Occasions Booking Software for ease of online registration.
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UrbanGlass
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United States
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Artists and Writers
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1 - 100 Employee
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Teaching Faculty
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Jan 2015 - Apr 2017
Achievements: In this part-time role, I was an active member of the Urban Glass community. I was also a key volunteer Education Program Assistant, which help Urban Glass sustain its rich educational offerings. ● Taught youth and adult classes. ● Artist assistant to numerous professional artists. ● Demonstrating artist at public events like tours and open houses. Achievements: In this part-time role, I was an active member of the Urban Glass community. I was also a key volunteer Education Program Assistant, which help Urban Glass sustain its rich educational offerings. ● Taught youth and adult classes. ● Artist assistant to numerous professional artists. ● Demonstrating artist at public events like tours and open houses.
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The Crucible
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United States
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Business Consulting and Services
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1 - 100 Employee
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Faculty and Program Facilitator
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Aug 2011 - Dec 2014
Achievements: Organizer of California Glass Exchange Conference, a regional professional conference. Managed conference organization for more than 100 presenters and 600 attendees. Participated in executive team meetings including conversations with BOD members. Organized all event lectures, demonstrations, volunteers, and vendors. Organized an invitational exhibition of more than 80 pieces of original art. • Instructor for youth and adult glass classes: glassblowing, casting, and cold-working. ● Tour guide and demonstrating artist for public events.
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National Sales Manager and Lead Product Designer
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Dec 2002 - Aug 2009
National Sales Manager and Lead Product DesignerLightspann Illumination Design, Oakland, CADecember 2002- August 2009Achievements: Moved from production supervisor to lead sales manager in less than 15 months. Oversaw production team in electrical engineering schematics, project deadlines, and budgets. Traveled across the country to assist in distribution, education, and sales for the company as the national sales manager and team leader.● Lead lighting designer for residential and commercial custom lighting projects.● Liaison for the manufacturer to distribution channels.● Leader of the national sales team, as well as training manager for national and regional sales teams.● Managed project timelines, delivery date compliance, and installation for corporate accounts like Caesar’s Palace, The Cheesecake Factory, The Fairmont Hotel, and more.● Trade show representative at industry-specific events.
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Production Supervisor
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Jan 2000 - Dec 2002
● Created hand crafted custom light fixtures● Worked closely with the owner and other designers to execute complex and custom projects.● Quality control supervisor.● Packing and shipping specialists of hand-crafted high-end glassware.
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Education
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2009 - 2011
Tulane University
Master of Fine Arts -
2005 - 2008
California College of the Arts
Bachelor of Arts (B.A.), Bachelor of Fine Art (B.F.A.) -
2020 - 2020
County College of Morris
Certification, Non Profit Leadership Program -
2021 - 2021
Northwestern University - Kellogg School of Management
Non-Profit Management Essentials, Non-Profit/Public/Organizational Management -
2013 - 2014
California State University-East Bay
Certification, Non Profit Management
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