Michelle Tanton
IT Specialist at The College of Physicians of Philadelphia- Claim this Profile
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Bio
Credentials
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Addigy Academy Basics
AddigyJun, 2020- Nov, 2024 -
Mosyle Certified Admin
Mosyle CorporationJun, 2020- Nov, 2024 -
CMNA
Cisco MerakiJan, 2019- Nov, 2024 -
Jamf Certified Associate
JamfJan, 2019- Nov, 2024 -
Addigy Certified Expert
AddigyAug, 2020- Nov, 2024 -
Jamf Certified Tech
JamfJun, 2019- Nov, 2024 -
Apple Certified Support Professional
AppleApr, 2018- Nov, 2024
Experience
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The College of Physicians of Philadelphia
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United States
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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IT Specialist
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Mar 2021 - Present
- Configuring and maintaining the networked computer system, including hardware, system software, and applications. - Diagnosing and resolving hardware, software, networking, and system issues when they arise. - Replacing and upgrading defective or outdated components when necessary. - Monitoring system performance to ensure everything runs smoothly and securely. - Provide remote and on-site support to Help Desk requests. - Track and monitor technical problems to ensure a timely… Show more - Configuring and maintaining the networked computer system, including hardware, system software, and applications. - Diagnosing and resolving hardware, software, networking, and system issues when they arise. - Replacing and upgrading defective or outdated components when necessary. - Monitoring system performance to ensure everything runs smoothly and securely. - Provide remote and on-site support to Help Desk requests. - Track and monitor technical problems to ensure a timely resolution. - AV Support for online, in person and hybrid meetings or events - Conduct routine maintenance checks of AV equipment - Provide and monitor AV tech training for staff approved by Operations. Show less - Configuring and maintaining the networked computer system, including hardware, system software, and applications. - Diagnosing and resolving hardware, software, networking, and system issues when they arise. - Replacing and upgrading defective or outdated components when necessary. - Monitoring system performance to ensure everything runs smoothly and securely. - Provide remote and on-site support to Help Desk requests. - Track and monitor technical problems to ensure a timely… Show more - Configuring and maintaining the networked computer system, including hardware, system software, and applications. - Diagnosing and resolving hardware, software, networking, and system issues when they arise. - Replacing and upgrading defective or outdated components when necessary. - Monitoring system performance to ensure everything runs smoothly and securely. - Provide remote and on-site support to Help Desk requests. - Track and monitor technical problems to ensure a timely resolution. - AV Support for online, in person and hybrid meetings or events - Conduct routine maintenance checks of AV equipment - Provide and monitor AV tech training for staff approved by Operations. Show less
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No Ties Beverage Company
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Philadelphia, Pennsylvania, United States
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Business Owner
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Jul 2019 - Feb 2023
- Assist co-owner with the development and production of cocktail syrups and sodas - Develop social media campaigns and update content across various social media channels - Engage with followers and customers - Design and maintain Squarespace website, including management of the store - Process customer orders from the site and maintain inventory of stock - Track company bank accounts, deposits and balances - Prepare company monthly financial statements like cash flow… Show more - Assist co-owner with the development and production of cocktail syrups and sodas - Develop social media campaigns and update content across various social media channels - Engage with followers and customers - Design and maintain Squarespace website, including management of the store - Process customer orders from the site and maintain inventory of stock - Track company bank accounts, deposits and balances - Prepare company monthly financial statements like cash flow, income/P&L, and balance sheets - Perform all activities related to the accounts payable function including reviewing, coding, and processing payments - Perform account receivable functions including invoicing, deposits, and collections Show less - Assist co-owner with the development and production of cocktail syrups and sodas - Develop social media campaigns and update content across various social media channels - Engage with followers and customers - Design and maintain Squarespace website, including management of the store - Process customer orders from the site and maintain inventory of stock - Track company bank accounts, deposits and balances - Prepare company monthly financial statements like cash flow… Show more - Assist co-owner with the development and production of cocktail syrups and sodas - Develop social media campaigns and update content across various social media channels - Engage with followers and customers - Design and maintain Squarespace website, including management of the store - Process customer orders from the site and maintain inventory of stock - Track company bank accounts, deposits and balances - Prepare company monthly financial statements like cash flow, income/P&L, and balance sheets - Perform all activities related to the accounts payable function including reviewing, coding, and processing payments - Perform account receivable functions including invoicing, deposits, and collections Show less
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Springboard Media
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Information Technology & Services
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1 - 100 Employee
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IT Support Specialist
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Oct 2017 - Mar 2021
- Provide professional and courteous technical support via chat, email, and telephone to managed services clients. - Visit Professional and Select clients to provide onsite support. - Jamf administration and zero-touch deployment for over 2,500 devices - Lead Professional Service projects from conception to completion - Remotely troubleshoot and repair client issues using a suite of support utilities. - Discover new sales opportunities in existing client infrastructures. -… Show more - Provide professional and courteous technical support via chat, email, and telephone to managed services clients. - Visit Professional and Select clients to provide onsite support. - Jamf administration and zero-touch deployment for over 2,500 devices - Lead Professional Service projects from conception to completion - Remotely troubleshoot and repair client issues using a suite of support utilities. - Discover new sales opportunities in existing client infrastructures. - Accurately document work in Help Desk ticketing system. - Design, implement, and support wired and wireless networks. Show less - Provide professional and courteous technical support via chat, email, and telephone to managed services clients. - Visit Professional and Select clients to provide onsite support. - Jamf administration and zero-touch deployment for over 2,500 devices - Lead Professional Service projects from conception to completion - Remotely troubleshoot and repair client issues using a suite of support utilities. - Discover new sales opportunities in existing client infrastructures. -… Show more - Provide professional and courteous technical support via chat, email, and telephone to managed services clients. - Visit Professional and Select clients to provide onsite support. - Jamf administration and zero-touch deployment for over 2,500 devices - Lead Professional Service projects from conception to completion - Remotely troubleshoot and repair client issues using a suite of support utilities. - Discover new sales opportunities in existing client infrastructures. - Accurately document work in Help Desk ticketing system. - Design, implement, and support wired and wireless networks. Show less
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Mariposa Food Co-op
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United States
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Retail
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1 - 100 Employee
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IT Specialist
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Aug 2012 - Oct 2017
- Ensure data security by creating system configurations for network and devices - Establish and maintain IT Department annual budget - Develop IT Policies in accordance with PCI Compliance and other industry standards - Work with Coordinators and committee members to foster sustainable store operations - Provide ongoing staff technical training - Troubleshoot and provide on call support for computers, phones, software, and network - Ensure data security by creating system configurations for network and devices - Establish and maintain IT Department annual budget - Develop IT Policies in accordance with PCI Compliance and other industry standards - Work with Coordinators and committee members to foster sustainable store operations - Provide ongoing staff technical training - Troubleshoot and provide on call support for computers, phones, software, and network
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The Free Library of Philadelphia Foundation
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United States
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Libraries
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1 - 100 Employee
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LEAP Afterschool Leader
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Sep 2014 - Apr 2015
- Provide homework help and technical assistance to children and teens - Mentor high school teaching assistants and coordinate their work - Organize reports and statistical data for ETO database - Develop and facilitate daily STEM lesson plans - Provide homework help and technical assistance to children and teens - Mentor high school teaching assistants and coordinate their work - Organize reports and statistical data for ETO database - Develop and facilitate daily STEM lesson plans
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Education
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2009 - 2013
University of Central Florida
Bachelor's degree, Interdisciplinary Studies -
2006 - 2009
Santa Fe College
Associate's degree, Political Science
Community
