Experience

Public Transport Victoria

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Customer Service Agent

  • Oct 2018 - Present

  In this role I am responsible for addressing queries around Public Transport for the people of Victoria. I deal with the following: -Journey planning for customers -Myki queries/refunds issues -Vline bookings/queries -Customer complaints -Achieving my day to day targets In this role I am responsible for addressing queries around Public Transport for the people of Victoria. I deal with the following: -Journey planning for customers -Myki queries/refunds issues -Vline bookings/queries -Customer complaints -Achieving my day to day targets



Snapper Services Limited

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Care Office /Business Support

  • Sep 2017 - Sep 2018

  Customer Care Office /Business Support, Snapper, Wellington CBD: Sep 2017 – Sep 2018 At Snapper my role purpose is about providing great customer service experience for Snapper cardholders and ensure escalations through customer service channels are resolved in a timely manner. This also include helping out with the business by providing support with admin and retail. - Meet and Greet all guests - Assess challenges, issues and needs raised by cardholders or in delievering excellent customer support. - Propose customer focused solutions to management - Address incoming queries through emails and social media channels - Facilitate and manage the distribution of cardholder online purchases, replacement stock for Snapper service centres and walk-in customers at HQ - Provide support, training and guidance as required by service centres/ contact centre



Hutt City Council

• New Zealand
• Government Relations Services
• 300 - 400 Employee

• Tourism and Information Consultant

  • May 2016 - Aug 2017

  - Answering visitor questions and queries (in-person, phone and email) - Showcasing and verbal promotion the best of Hutt City - City Promotion (working with the Hutt Council Marketing and Promotions team) - Facebook updates on the Hutt City Page - Working alongside with the Hutt City Council on projects - Answering visitor questions and queries (in-person, phone and email) - Showcasing and verbal promotion the best of Hutt City - City Promotion (working with the Hutt Council Marketing and Promotions team) - Facebook updates on the Hutt City Page - Working alongside with the Hutt City Council on projects



Positively Wellington Tourism

• New Zealand
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Consultant

  • Oct 2014 - May 2016

  - Upsell Wellington as a domestic tourism destination - Answering visitor questions and queries - Arrange Itineraries for visitors (North and South Islands) - Bookings (Accommodation, Activities, attractions and events) - Keeping the latest knowledge of Wellington (entertainment and travel) - Basic Admin duties - Daily cash ups - Upsell Wellington as a domestic tourism destination - Answering visitor questions and queries - Arrange Itineraries for visitors (North and South Islands) - Bookings (Accommodation, Activities, attractions and events) - Keeping the latest knowledge of Wellington (entertainment and travel) - Basic Admin duties - Daily cash ups