Michelle Huang
Customer Service Agent at Public Transport Victoria- Claim this Profile
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English Native or bilingual proficiency
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Mandarin Professional working proficiency
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Cantonese Professional working proficiency
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Korean Elementary proficiency
Topline Score
Bio
Experience
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Public Transport Victoria
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Transportation/Trucking/Railroad
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1 - 100 Employee
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Customer Service Agent
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Oct 2018 - Present
In this role I am responsible for addressing queries around Public Transport for the people of Victoria. I deal with the following: -Journey planning for customers -Myki queries/refunds issues -Vline bookings/queries -Customer complaints -Achieving my day to day targets In this role I am responsible for addressing queries around Public Transport for the people of Victoria. I deal with the following: -Journey planning for customers -Myki queries/refunds issues -Vline bookings/queries -Customer complaints -Achieving my day to day targets
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Snapper Services Limited
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New Zealand
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Care Office /Business Support
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Sep 2017 - Sep 2018
Customer Care Office /Business Support, Snapper, Wellington CBD: Sep 2017 – Sep 2018 At Snapper my role purpose is about providing great customer service experience for Snapper cardholders and ensure escalations through customer service channels are resolved in a timely manner. This also include helping out with the business by providing support with admin and retail. - Meet and Greet all guests - Assess challenges, issues and needs raised by cardholders or in delievering excellent customer support. - Propose customer focused solutions to management - Address incoming queries through emails and social media channels - Facilitate and manage the distribution of cardholder online purchases, replacement stock for Snapper service centres and walk-in customers at HQ - Provide support, training and guidance as required by service centres/ contact centre
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Hutt City Council
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New Zealand
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Government Relations Services
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300 - 400 Employee
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Tourism and Information Consultant
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May 2016 - Aug 2017
- Answering visitor questions and queries (in-person, phone and email) - Showcasing and verbal promotion the best of Hutt City - City Promotion (working with the Hutt Council Marketing and Promotions team) - Facebook updates on the Hutt City Page - Working alongside with the Hutt City Council on projects - Answering visitor questions and queries (in-person, phone and email) - Showcasing and verbal promotion the best of Hutt City - City Promotion (working with the Hutt Council Marketing and Promotions team) - Facebook updates on the Hutt City Page - Working alongside with the Hutt City Council on projects
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Positively Wellington Tourism
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New Zealand
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Travel Arrangements
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1 - 100 Employee
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Customer Service Consultant
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Oct 2014 - May 2016
- Upsell Wellington as a domestic tourism destination - Answering visitor questions and queries - Arrange Itineraries for visitors (North and South Islands) - Bookings (Accommodation, Activities, attractions and events) - Keeping the latest knowledge of Wellington (entertainment and travel) - Basic Admin duties - Daily cash ups - Upsell Wellington as a domestic tourism destination - Answering visitor questions and queries - Arrange Itineraries for visitors (North and South Islands) - Bookings (Accommodation, Activities, attractions and events) - Keeping the latest knowledge of Wellington (entertainment and travel) - Basic Admin duties - Daily cash ups
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Education
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Victoria University of Wellington
Bachelor of Tourism Management, Management, Human Resource Management, Tourism -
Tawa College