Experience

Education Scotland

• Education Administration Programs
• 100 - 200 Employee

• Travel Coordinator

  • Jan 2023 - Present



Ethical Steps

• Edinburgh, Scotland, United Kingdom

• Owner

  • Jul 2015 - Oct 2022

  Organic wellbeing and beauty business, partnering with British brand Neal’s Yard Remedies. Successfully increased sales and profit through great customer service and successful marketing across email and social media. Regularly facilitate personalised events for individuals and organisations, striking an effective balance of enjoyment and education. Responsible for training and supporting over 400 small business owners. Winner of four top business builder awards within the field. Organic wellbeing and beauty business, partnering with British brand Neal’s Yard Remedies. Successfully increased sales and profit through great customer service and successful marketing across email and social media. Regularly facilitate personalised events for individuals and organisations, striking an effective balance of enjoyment and education. Responsible for training and supporting over 400 small business owners. Winner of four top business builder awards within the field.



Moveplan (USA)

• Boston, Massachusetts, United States

• Consulting Project Manager

  • Jan 2008 - Jul 2008

  Consulted in this short-term role following proven-track record with MovePlan Scotland. Ensured standards maintained for high-value client. Involved travel to client sites in New York City and Connecticut from my base in Boston, MA. Consulted in this short-term role following proven-track record with MovePlan Scotland. Ensured standards maintained for high-value client. Involved travel to client sites in New York City and Connecticut from my base in Boston, MA.



MovePlan

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Project Manager

  • Mar 2004 - Jul 2008

  Delivery of high-profile corporate relocations and change management strategies, with particular experience in banking and education. MovePlan is the UK’s leading move management consultancy, delivering seamless moves of every size and scope, from small changes, to full corporate and institutional relocations. Utilised organisational skills to produce robust project plans and effective implementation strategies. Managed client and 3rd party communications, file management and on-site oversight during physical relocation. Key projects: • RBS Gogarburn – relocation of 3250 staff from 12 locations in Edinburgh to new global HQ on the outskirts of Edinburgh • Edinburgh’s Telford College – relocation of 500 staff and specialist teaching equipment from four campuses into a new purpose-built campus. • Renfrewshire Council – Move of 500 staff from Council Headquarters to temporary accommodation to allow refurbishment of existing building, while enabling seamless continuity of council services.



Hilton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Events Manager - Carlton Hotel Edinburgh

  • Jan 2003 - Mar 2004

  Events Manager for The Carlton Hotel, a 4 star deluxe hotel in Edinburgh City Centre. Managed all aspects of an event from initial enquiry to post event stage. Always been customer driven and therefore gaining job satisfaction through providing a high quality service and knowing that clients are happy. Responsibilities included: • Responding to all sales leads and clients to generate business for the company • Careful diary management to achieve optimal levels of revenue and profitability • Prioritising and managing work in a fast moving work environment and having the ability to adapt to the changing needs of the client. • Maintaining close working practice with other departments to ensure a smooth delivery • Continual review of departmental and hotel forecasts in order to achieve budgeted revenue and profit



Scottish Tours

• Edinburgh

• Commercial Manager

  • Mar 1999 - Oct 2002

  Involved in helping launch this successful tour operator based in Central Scotland and therefore my role was varied and impacted many areas of the business. My main focus was to ensure that Scottish Tours became the preferred tour operator for sightseeing tours from Edinburgh and hard work, determination and thinking creatively allowed me to achieve this. Responsibilities included: • Management of sales to maximise profit and increase utilisation • Staff recruitment, training and personnel management • Sales and marketing activities including promotional events, industry exhibitions, advertising, business to business sales and development of website to increase online sales • Conference/event co-ordination (sightseeing programmes, private dinners/functions, accommodation and transportation) • Planning the holiday programme (negotiating rates/allocation with hotels, calculating costs and retail prices, contracting accommodation and attractions) • FIT and group tour planning (itineraries, transportation, accommodation and visits) • Developing relationships with agents to increase their product knowledge/ our sales



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Conference & Banqueting Supervisor - Dalmahoy Hotel & Country Club

  • Jun 1998 - Feb 1999

  I ensured the smooth running of a variety of events including product launches, incentive programmes and private dinners. It was here that I learnt the importance of an ‘eye for detail’. I provided a strong customer service starting with pre-event calls to organisers to ensure expectations were met or exceeded on the day. I ensured the smooth running of a variety of events including product launches, incentive programmes and private dinners. It was here that I learnt the importance of an ‘eye for detail’. I provided a strong customer service starting with pre-event calls to organisers to ensure expectations were met or exceeded on the day.