Michelle Melki
Director of Outreach & Engagement, US Operations at Babylon- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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Arabic Native or bilingual proficiency
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Spanish Elementary proficiency
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Bio
Experience
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Babylon
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United Kingdom
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Hospitals and Health Care
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400 - 500 Employee
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Director of Outreach & Engagement, US Operations
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Jul 2022 - Present
Led Babylon’s Outreach and Engagement team (25 people working remotely in the US), responsible for customer growth and activation via large scale, multi-channel, and digital-first outreachCollaborated with senior business leaders on engagement initiatives, and partnered with Product and Technology to build the digital tools to support effective member growth and engagement.Determined the optimal outreach and engagement strategy, tactics, tools, operating model, and organizational structure to create a high-performing outreach function. Show less
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Strategy & Projects Director, Global Operations
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Dec 2020 - Jun 2022
Led strategic planning efforts, developed strategic initiatives aligned to overall company goals.Implemented high-impact strategic projects globally including new launches, operating model redesign, organizational design, etc.Supported M&A integration efforts working with C-level executives.
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Strategy & Projects Lead, Global Operations
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Dec 2019 - Nov 2020
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Monitor Deloitte
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Business Consulting and Services
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700 & Above Employee
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Manager
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Dec 2018 - Nov 2019
Developed the growth strategy for the Pain category of a leading pharma company’s consumer healthcare division (€5bn+ revenues) by conducting a customer segmentation in 8 countries Executed multiple commercial due diligence projects for clients including a leading insurance broker ($400m+ revenues), a global aromatherapy company ($100m+ revenues), and a leading Pakistani telcoImplemented value-based pricing and gross-to-net optimization for a global diving manufacturer (€200m+ revenues) in France and in the US, targeting a 15% increase in EBITDA for their core productsLed market access strategies for pharma and biotech product launches to help clients determine “where to play” (i.e., target population, indications to pursue), and “how to win” (i.e., pricing, value proposition) including for an oncology drug (€500m+ revenues), and an innovative gene therapy ($6bn+ company market cap)Mentored four junior colleagues every year to help them set and reach their professional development goals; responsible for screening and interviewing prospective consultants, and organizing recruiting events Show less
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Senior Consultant
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Jun 2016 - Nov 2018
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Consultant
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Jun 2015 - May 2016
Developed a corporate strategy for a government-sponsored Saudi agency ($250m+ revenues) tasked with fostering entrepreneurship and SME development; built a financial model to help the client achieve its growth targets while maintaining financial sustainabilityDeveloped the market access strategy for a global gene therapy company ($6bn+ market capitalization) seeking to launch an innovative therapy in Saudi Arabia and in other Gulf countriesSupported the development of the Emirate of Abu Dhabi’s new industrial strategy; led a work stream that identified three sectors for growth in an oil-constrained environment, designed an implementation roadmap with key activities and milestones, and built a KPI dashboard to track progress Show less
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Business Analyst
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May 2014 - May 2015
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Stanford University
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United States
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Higher Education
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700 & Above Employee
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Graduate Teaching Assistant, ENG 103 Public Speaking
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Apr 2013 - Dec 2013
Led public speaking and speech / presentation crafting workshops for a class of 100+ students; coached students in one-on-one weekly tutorials and provided personalized feedback Led public speaking and speech / presentation crafting workshops for a class of 100+ students; coached students in one-on-one weekly tutorials and provided personalized feedback
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Cambridge Energy Solutions
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United States
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Software Development
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1 - 100 Employee
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Summer Intern
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Jul 2013 - Sep 2013
Cambridge Energy solution is a software company in the energy sector Researched and quantified the impact of existing and proposed environmental policies (at federal and state levels) on the U.S. power sector to improve the company’s energy price forecasts Cambridge Energy solution is a software company in the energy sector Researched and quantified the impact of existing and proposed environmental policies (at federal and state levels) on the U.S. power sector to improve the company’s energy price forecasts
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Education
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Stanford University
Master's degree, Civil Engineering - Atmosphere/Energy -
American University of Beirut
Bachelor of Engineering (B.Eng.), Civil and Environmental Engineering