Intellectual Property and Selling Requirements Specialist

• May 2021 - Present

Engaging in ethical behavior in customer service related to customer inquiries, complaints, and feedback. Deliver monthly reports and indicators on Support management. Document processes and report technical issues and user feedback. Generate manuals and knowledge base for the area, including email templates, FAQ, among others. Investigating and resolving third-party claims of intellectual property infringement. Liaising with attorneys, rights holders, and Amazon selling partners concerning third-party intellectual property claims. Development and administration of internal processes in the areas of responsibility. Experience managing global trademark and copyright enforcement, especially those involving technology companies and services Expert-level knowledge of trademark, copyright and domain name issue Significant experience providing practical advice on a wide variety of intellectual property issues, including training, branding, risk assessment, prosecution, maintenance and enforcement, in a fast-paced, frugal environment Ability to understand and resolve complex legal and business issues Ability to effectively translate IP issues to members of the creative, marketing, business, management and legal teams Creativity, attention to detail, commitment to customer service and excellent communication skill Show less

External Translator

• Sep 2021 - Present

Live translation for meetings with clients and potential clients that were interested in the software offered by the company. Reading material and researching industry-specific terminology. Converting text and audio recordings in one language to one or more others. Ensuring translated texts convey original meaning and tone. Live translation for meetings with clients and potential clients that were interested in the software offered by the company. Reading material and researching industry-specific terminology. Converting text and audio recordings in one language to one or more others. Ensuring translated texts convey original meaning and tone.

Student Internship

• Sep 2016 - Present

Au Pair

• Jan 2016 - Present

Customer Support Specialist

• Jan 2019 - May 2021

Interacted with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service. Ensured that appropriate actions are taken to resolve customers problems and concerns. Maintained customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Performed other related duties such us: Developing customer troubleshooting guides Improved FAQs sections for the website Created customer service manuals for new employees Conducted training Template creation for recurring issues Escalation of issues to the correct team App analysis and improvement Improve Website User Experience Show less

Utilities Customer Service Representative

• Mar 2017 - Dec 2018

Cash checks, pay bills, process Money Orders, wire money nationally and internationally. Balance drawer added new customers to the system and handle complaints and cash inflows and outflows. Helping maintain records to comply with laws and regulations, examined checks for identification and endorsement. Use of specific software to perform money transfers. Answer customer questions, investigate and resolve complaints pertaining to utility billing procedures; compute and prepare water and electric bills; review, audit, analyze and reconcile customer billing records and make adjustments as needed. Show less

Asesor Cultural Externo

• Mar 2015 - Dec 2015