Michelle Ortiz
Healthcare Coordinator at Nightingale Home Care Inc- Claim this Profile
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Bio
Credentials
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Agile Project Management
CourseraJun, 2022- Oct, 2024 -
Capstone: Applying Project Management in the Real World
CourseraJun, 2022- Oct, 2024 -
Capstone: Applying Project Management in the Real World
CourseraJun, 2022- Oct, 2024 -
Google Project Management: Specialization
CourseraJun, 2022- Oct, 2024 -
Project Execution: Running the Project
CourseraJun, 2022- Oct, 2024 -
Project Planning: Putting It All Together
CourseraJun, 2022- Oct, 2024 -
Foundations of Project Management
CourseraMay, 2022- Oct, 2024 -
Foundations of Project Management
GoogleMay, 2022- Oct, 2024 -
Project Initiation: Starting a Successful Project
CourseraMay, 2022- Oct, 2024 -
Managing Workplace Conflict
IMI - International Mediation InstituteApr, 2014- Oct, 2024
Experience
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Nightingale Home Care Inc
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Healthcare Coordinator
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May 2018 - Present
💡 Act as a primary point of contact for field staff, referral sources, physicians, patients, and families for clinical issues and concerns. 💡 Manage house operations to meet KPIs for customer satisfaction and quality health care. 💡 Maintain accurate, comprehensive written documentation of patient care performed, as well as patient condition and vital signs to report and keep the nursing supervisor up to date. 💡 Provide companionship and emotional support to build client relationships. 💡 Research industry innovations and emerging treatments to improve care delivery.
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Le Peep Restaurants
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Restaurants
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1 - 100 Employee
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Assistant Manager
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Jan 2011 - Feb 2022
💡 Served as the primary point of contact for 200+ clients and sales staff, providing them with personalized consulting to resolve issues they had promptly through communication and diplomacy. 💡 Assisted managers to coordinate onboarding, including talent acquisition, interviewing, and ensuring all pre-employment processes and forms were completed accurately and meeting deadlines. 💡 Developed strategic initiatives in a collaborative manner with managers that boosted employee engagement by 45%. 💡 Collaborated with higher management to conduct market research and create and implement growth-based B2C marketing strategies that delivered 150% more social media engagement. 💡 Monitored projects and identified roadblocks to ensure the execution of the launch was delivered on time for positive stakeholder management . 💡 Successfully oversaw the implementation of a new CRM system (Spot On) that increased efficiency by 30%. 💡 Managed a team of 12 customer success reps, successfully executing data-driven policies that improved customer experience & satisfaction by 90%. 💡 Onboarded and trained new hires on company culture and values, resulting in a 55% reduction in turnover rates. 💡 Coordinated weekly cross-functional internal team meetings to track the status of sales targets which increased annual revenue by 53% from 2020-2022.
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South Texas College
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United States
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Education Administration Programs
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700 & Above Employee
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Human Resources Assistant
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Jan 2014 - Jun 2014
💡 Optimized the internal process of mediation spreadsheets to implement the best practices for supporting customer success as the mediation evolves. 💡 Answered upwards of 50+ phone calls daily, taking detailed messages and providing information to inquiries. 💡 Scheduled appointments and ensured students/staff/faculty arrived at meetings with a mediator on time. 💡 Optimized the internal process of mediation spreadsheets to implement the best practices for supporting customer success as the mediation evolves. 💡 Answered upwards of 50+ phone calls daily, taking detailed messages and providing information to inquiries. 💡 Scheduled appointments and ensured students/staff/faculty arrived at meetings with a mediator on time.
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Education
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2022 - 2023
The University of Texas Rio Grande Valley
Master of Business Administration - MBA -
The University of Texas Rio Grande Valley
Bachelor of Science - BS, Psychology -
South Texas College
Associate of Arts - AA, Psychology
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