Customer Success Manager

• Aug 2022 - Present

Field Sales and Marketing Representative

• Jun 2021 - Jul 2022

-Increased sales and incremental shelf space by building relationships through sales analysis, creative marketing, and profit margin review. -Directly managed $8M POS of TTI product annually through sales, self-created marketing material, and merchandising. -Directed large-scale demo events showcasing new products, promotions, and in-store demonstrations which increased foot traffic, brand loyalty, and prompted same-store sales. -Utilized Microsoft Excel knowledge to generate an automated reorder inventory based on user inputted data to generate accurate demand forecasting. -Became a trusted resource for properly training and educating co-representatives on product knowledge. Show less

Product Marketing Intern - Power Tool Accessories

• Jun 2020 - Aug 2020

-Analyzed and monitored the product development process in all phases to ensure external and internal customer input throughout. -Assisted in initial stages in development of new product including primary market research, competitive analysis, and implementation plans that included financial analysis, product testing, and messaging strategy. -Spearheaded initiative to prioritize e-commerce development to standardize commercial messaging across multiple online retailers by utilizing innovative design fundamentals. Show less

Graphic Design/Marketing Intern

• Jan 2018 - May 2020

-Implemented innovative marketing strategies to target prospective students in all different majors across campus to show the programs versatility. -Drafted, edited, and finalized website, email collateral, social media copy, and program material to ensure consistent brand messaging. -Worked on cross-functional teams to create landing pages for nurturing prospective and current students. -Managed and created content for social media accounts including Facebook, Instagram, Program Website Show less

Warehouse Associate

• Jun 2019 - Aug 2019

-Lifted 50lbs regularly -Used frequency scanners to track packages and label them correctly -Used Zebra devices to locate shipping bags and placed them on route for driver -Placed packages with precision to ensure driver excellence -Adapted quickly to new storing techniques and facility layout -Used problem solving and quick thinking to succeed in fast paced environment -Lifted 50lbs regularly -Used frequency scanners to track packages and label them correctly -Used Zebra devices to locate shipping bags and placed them on route for driver -Placed packages with precision to ensure driver excellence -Adapted quickly to new storing techniques and facility layout -Used problem solving and quick thinking to succeed in fast paced environment

Peer Mentor

• Sep 2018 - May 2019

-Represented UW-Whitewater and Office of First Year Experience in professional manner -Led a group of new students through 2-day Fall Orientation experience -Served as a role model, resource, and mentor to new students -Aided with facilitation of New Student Seminar classes -Provided student perspective on various class/college topics and assisted with classroom discussion -Assisted with residence hall move-in process -Represented UW-Whitewater and Office of First Year Experience in professional manner -Led a group of new students through 2-day Fall Orientation experience -Served as a role model, resource, and mentor to new students -Aided with facilitation of New Student Seminar classes -Provided student perspective on various class/college topics and assisted with classroom discussion -Assisted with residence hall move-in process

Waitress

• Jun 2018 - Dec 2018

-Provided exceptional customer service to each customer -Greet all customers with a positive attitude and understand their needs -Used upselling tactics -Kept work environment clean -Assisted guests when ordering by answering menu questions and making recommendations -Used POS system to communicate order details to kitchen staff -Provided exceptional customer service to each customer -Greet all customers with a positive attitude and understand their needs -Used upselling tactics -Kept work environment clean -Assisted guests when ordering by answering menu questions and making recommendations -Used POS system to communicate order details to kitchen staff

Package Handler

• Jun 2018 - Aug 2018

-Worked quickly, safely, and efficiently to handle product to ensure the accurate processing of merchandise -Maintained work area that is organized, neat, and clean in order to safely receive merchandise -Comprehended oral and written communication skills to effectively read labels, tickets, and other product information -Worked quickly, safely, and efficiently to handle product to ensure the accurate processing of merchandise -Maintained work area that is organized, neat, and clean in order to safely receive merchandise -Comprehended oral and written communication skills to effectively read labels, tickets, and other product information

Package Handler

• Jun 2017 - Aug 2017

-Handled fragile items and hazardous materials in safe manner according to company and government rules and regulations -Excelled in physical, fast-paced position that involves lifting and moving packages up to 75lbs -Loaded upwards of 1,000 packages a day within allotted time to not delay drivers -Handled fragile items and hazardous materials in safe manner according to company and government rules and regulations -Excelled in physical, fast-paced position that involves lifting and moving packages up to 75lbs -Loaded upwards of 1,000 packages a day within allotted time to not delay drivers

Painter

• Jun 2017 - Aug 2017

-Prepared exterior of the house by scraping, sanding, and priming to ensure long-lasting paint job -Covered surfaces with cloth/plastic to protect client's property -Calculated amounts of required materials and estimated costs -Taped off areas for a clean paint job with minimal error -Ensured client was satisfied with paint job -Prepared exterior of the house by scraping, sanding, and priming to ensure long-lasting paint job -Covered surfaces with cloth/plastic to protect client's property -Calculated amounts of required materials and estimated costs -Taped off areas for a clean paint job with minimal error -Ensured client was satisfied with paint job

Service Clerk

• Sep 2015 - Feb 2017

MULTI-TRAINED: Cashier, Grocery Clerk, Dairy/Frozen Clerk, Produce, Bakery, and Deli -Provided customers with exceptional customer service -Executed all transactions quickly and accurately -Assisted with daily, weekly, and monthly price changes by updating shelf tags and signs -Knowledgeable of product information and location to provide customers with easy experience -Assisted with product production, packaging, presentation, and restocking -Offered product samples to help customers discover new items/products Show less