Michel Kontou
Senior Manager Professional Services at NetU Group- Claim this Profile
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English Native or bilingual proficiency
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Greek Native or bilingual proficiency
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Experience
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NetU Group
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Cyprus
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Manager Professional Services
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Apr 2022 - Present
In charge of the operational efficiency and alignment across all professional services and service delivery departments, responsible of projects visibility, transparency and success, ensuring efficient utilization of corporate talent and resources, in order to achieve exceptional service provision to clients, further growth within all the departments and corporate financial sustainability through budgeting and profitability
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Business Solutions Manager
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May 2019 - Apr 2022
Leading business solutions division to deliver excellent consulting services and solution deployment related to time, quality and cost. Setting and overseeing division and project budgets, overseeing presales and project management processes, optimizing these through reengineering, KPI definition and monitoring. Responsible to formulate, adopt and implement the company's strategy. Managing teams of consultants, project managers, developers and pre-sales engineers, and being responsible for their development. Establishing and maitaining relations with customer, dealing with escalations. Show less
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Safebridge GmbH
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Germany
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Internet Publishing
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Lead IT Architect
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Dec 2018 - May 2019
Providing guidance and vision on emerging technologies, digital trends and infrastructure advances for meeting and achieving the organization's and customer's mission, vision, operation and strategy. Leading the development of the technology strategy and roadmap to make the organization's and customer's strategy and vision a reality. Driving the collaboration and coordination across the organization's functions to define and develop integrated, cost-effective, high-available and scalable technology portfolio, architecture and solutions. Maintaining oversight of all technology projects, ensuring quality and compliance. Show less
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Senior IT Manager
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Jan 2014 - Dec 2018
Lead IT division in Infrastructure, Databases, BI, Enterprise services, CRM, ERP, Middleware, Software Development, Operations. Define IT strategy to support the company's and customer's overall strategy and operation. Technology and IT business liaison. Team leadership, Budgeting and cost efficiency, digital transformation, project management, business process and operations management and automations, Paperless operation, BSS transformation. Support the creation of information security functions, security vulnerabilities mitigation and industry standards and regulatory compliance. Manage risks, identify critical business services, high availability of services and ensure effective business continuity. Vendor and partner management. Show less
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Software Engineer Supervisor
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Jan 2007 - Jan 2014
Software Development, Specifications Analysis, Requirements Analysis, Project Management, Team Supervision, Acceptance testing, Trainings, SOA Software Development, Specifications Analysis, Requirements Analysis, Project Management, Team Supervision, Acceptance testing, Trainings, SOA
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System Analyst & Application Development
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Jan 1999 - Jan 2007
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Education
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University of Cyprus
Master of Business Administration (MBA), Business Administration and Management, General -
CIIM - Cyprus International Institute of Management
PMP Course, Project Management -
Company Course
Crucial Conversations, Crucial Conversations -
Trainning
Project Management professional and project server, Project Management -
Information Technologies Solutions & Services (ITSS) Geneva, Switzerland
GLOBUS ITSS Formation Certificate, jBase / T24 Training Course -
Progress Software UK
Certificate, Webspeed & Advanced Programming -
Progress Software UK
Certificate, Smart Object Programming -
University of Wales, Aberystwyth
BSc Honours, Computer Science -
Frederick Institute of Technology
Higher Diploma, Computer Studies