Business Development

• Aug 2018 - Present

• Business Development • Project Management • Developing Platform Analytics; Supply Chain Inspector (identifying AM potential for our customers based on technical and Supply Chain data analysis) • Business Development • Project Management • Developing Platform Analytics; Supply Chain Inspector (identifying AM potential for our customers based on technical and Supply Chain data analysis)

Technical Trading and consulting

• Aug 2019 - Present

• Portfolio management • Technical analysis • Risk management • Portfolio management • Technical analysis • Risk management

Senior Manager Parts Support

• Jan 2017 - Aug 2018

Parts Support Manager

• Jul 2014 - Dec 2016

The After Sales business at JLG is divided in a commercial and a support division and as Parts Support Manager I am in charge of the following teams: Parts Pricing o Pricing of all aftermarket parts o Control overall margin o Cost analysis o Pricing strategy o Managing customer billing rates o Managing special discount requests Parts Engineering o 2nd level technical support for (internal) customers o Parts support for New Product Development… Show more The After Sales business at JLG is divided in a commercial and a support division and as Parts Support Manager I am in charge of the following teams: Parts Pricing o Pricing of all aftermarket parts o Control overall margin o Cost analysis o Pricing strategy o Managing customer billing rates o Managing special discount requests Parts Engineering o 2nd level technical support for (internal) customers o Parts support for New Product Development (implementation After Market requirements) o Competitor parts analysis (from a technical perspective) o Parts process (re)design, based on Lean / Six Sigma Parts Analytics o Develop and maintain management reports o Detailed reports for Sales Managers, Marketing o Post Campaign analysis o Project support as SME or facilitator Major Accomplishments • Growing the individual teams improving the response time and parts availability. • Currently introducing new pricing strategy, switching from cost based pricing into market based pricing by implementing new software application.

Technical Analyst

• Mar 2007 - Jun 2014

• After Sales process development and optimization, based on Six Sigma, Lean • Supporting market development related projects • Technical support for Parts Sales & Marketing • Data analysis, reports (Cognos) • New Product Development-Representative for Service Parts; coordinating parts set up, to ensure >95% availability at launch of new machine or model refinement. • Competitor (parts) research • Parts engineering support for: Sales Coordinators, Forecasting, Sales &… Show more • After Sales process development and optimization, based on Six Sigma, Lean • Supporting market development related projects • Technical support for Parts Sales & Marketing • Data analysis, reports (Cognos) • New Product Development-Representative for Service Parts; coordinating parts set up, to ensure >95% availability at launch of new machine or model refinement. • Competitor (parts) research • Parts engineering support for: Sales Coordinators, Forecasting, Sales & Service Organizations and Caterpillar Alliance Group. • Advising major customers, in case of initial in house stock of service parts.

Project / Account Manager

• 2006 - 2007

Composed and edited homologation procedures for OEM’s regarding anti theft devices and vehicle track and trace systems. This in close cooperation with major Dutch insurance companies, vehicle manufactures and manufacturers of aftermarket anti theft and vehicle track and trace systems. As account manager I was responsible for the strategic plan concerning the utilization of the test laboratory and supporting the customer throughout all aspects of the homologation… Show more Composed and edited homologation procedures for OEM’s regarding anti theft devices and vehicle track and trace systems. This in close cooperation with major Dutch insurance companies, vehicle manufactures and manufacturers of aftermarket anti theft and vehicle track and trace systems. As account manager I was responsible for the strategic plan concerning the utilization of the test laboratory and supporting the customer throughout all aspects of the homologation process. Major Accomplishments ● Defined the Dutch GPS standard for track and trace systems in cars and commercial vehicles. ● Optimizing internal processes, increasing the through put (efficiency) of the testing laboratory. Show less Composed and edited homologation procedures for OEM’s regarding anti theft devices and vehicle track and trace systems. This in close cooperation with major Dutch insurance companies, vehicle manufactures and manufacturers of aftermarket anti theft and vehicle track and trace systems. As account manager I was responsible for the strategic plan concerning the utilization of the test laboratory and supporting the customer throughout all aspects of the homologation… Show more Composed and edited homologation procedures for OEM’s regarding anti theft devices and vehicle track and trace systems. This in close cooperation with major Dutch insurance companies, vehicle manufactures and manufacturers of aftermarket anti theft and vehicle track and trace systems. As account manager I was responsible for the strategic plan concerning the utilization of the test laboratory and supporting the customer throughout all aspects of the homologation process. Major Accomplishments ● Defined the Dutch GPS standard for track and trace systems in cars and commercial vehicles. ● Optimizing internal processes, increasing the through put (efficiency) of the testing laboratory. Show less

Product Specialist Commercial Vehicles

• 2002 - 2006

• Technical Product Support, for wholesalers in Australia (Pacific), Middle East and Africa. • Solving major customer (fleet owners) complaints, if required on location. • Reporting field issues to development as soon and detailed as possible. • Organising / presenting technical experience exchanges for service managers. • Responsible for keeping warranty costs low. • Coordinating recalls and service measures At Daimler Customer Assistance Centre. • Providing 2nd… Show more • Technical Product Support, for wholesalers in Australia (Pacific), Middle East and Africa. • Solving major customer (fleet owners) complaints, if required on location. • Reporting field issues to development as soon and detailed as possible. • Organising / presenting technical experience exchanges for service managers. • Responsible for keeping warranty costs low. • Coordinating recalls and service measures At Daimler Customer Assistance Centre. • Providing 2nd level support for technical coordinators • Technical trainer; custom build training, train the trainer. • Created functional design of a content database (D.R.I.V.E) which supports 500+ CSR’s. • Providing technical support for Sales & Marketing projects like Smart, Grand Sports Tourer. • Taking care of customer complaints at fairs. Show less • Technical Product Support, for wholesalers in Australia (Pacific), Middle East and Africa. • Solving major customer (fleet owners) complaints, if required on location. • Reporting field issues to development as soon and detailed as possible. • Organising / presenting technical experience exchanges for service managers. • Responsible for keeping warranty costs low. • Coordinating recalls and service measures At Daimler Customer Assistance Centre. • Providing 2nd… Show more • Technical Product Support, for wholesalers in Australia (Pacific), Middle East and Africa. • Solving major customer (fleet owners) complaints, if required on location. • Reporting field issues to development as soon and detailed as possible. • Organising / presenting technical experience exchanges for service managers. • Responsible for keeping warranty costs low. • Coordinating recalls and service measures At Daimler Customer Assistance Centre. • Providing 2nd level support for technical coordinators • Technical trainer; custom build training, train the trainer. • Created functional design of a content database (D.R.I.V.E) which supports 500+ CSR’s. • Providing technical support for Sales & Marketing projects like Smart, Grand Sports Tourer. • Taking care of customer complaints at fairs. Show less

Mechanic Commercial Vehicles

• 1995 - 2002