Michele Santana

at URBAN KAYAKS, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Chicago, Illinois, United States, US

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Experience

    • United States
    • 1 - 100 Employee
      • Jun 2023 - Present

      • May 2022 - Jun 2023

      · Assists customers by answering questions about products· Creates and edits bookings· Sells merchandise and concessions· Maintains knowledge about all product and service offerings· Communicates comfortably with customers in person and via phone

    • United States
    • Higher Education
    • 700 & Above Employee
    • Graduate Research And Teaching Assistant
      • Aug 2022 - Present

      Summer 2023 Responsibilities: - Research Assistant role with Dr. Marisol Becerra Spring 2023 Responsibilities: - Teaching Assistant for PPOL 307: Policy Analysis III Identifying and Developing Alternatives - Research Assistant role as a Data Analyst with the Institute of Government and Public Affairs (IGPA) for the University of Illinois System Fall 2022 Responsibilities: - Teaching Assistant for PA 526: Public Policy Analysis - Research Assistant role as a Data Analyst with the Institute of Government and Public Affairs (IGPA) for the University of Illinois System. Project with the Illinois Department of Human Services. Show less

    • Non-profit Organizations
    • 1 - 100 Employee
    • Consultant
      • Jan 2022 - Aug 2022

      FUND Consulting provides strategic and operational services to community development financial institution (CDFI), nonprofit, and government clients nationwide. • Managed a portfolio of seven clients and a variety of projects including government funding applications, CDFI certification, and reporting and compliance assistance. • Key responsibilities included grant applications and management (mostly government grants and compliance), research (data collection and analysis), and strategic projects. • Project work included preparation and implementation of project plans, development of research tools, research analysis, and production and presentation of customized reports. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
      • Jul 2018 - Jan 2022

      Primarily worked with AHS Rehabilitation Sciences & Undeclared students• Monitored academic progress of students; determined eligibility and satisfactory progress toward degree; identified current and potential needs or problem areas and referred students to appropriate campus resources for assistance; communicate findings to coaches and administration• Evaluated and verified transfer transcripts from other academic institutions for equivalencies and application to degree• Participated in and led first-year and transfer orientation sessions• Taught a section of AHS 112: Career Readiness, a course for graduating students• Served as a College representative for select admissions and recruitment events/initiatives• Assisted in the facilitation of training and development of new advisors Show less

      • Jan 2017 - Jul 2018

      • Guided a large cohort of students (450+) on requirements for bachelor-level professional programs specializing in Pre-Nursing, Pre-Public Health, Pre-Nutrition and Pre- Health Information Management• Designed and planed workshops including application preparation, professional program search and student panels• Collaborated with professional school admissions to ensure requirements are current and communicated with students necessary changes• Taught LAS 103: Introduction to Healthcare Careers focusing on exploring a wide range of careers and assisted students with exploration techniques and research• Tracked student progress and suggested new paths based on academic progress and interest in a variety of fields Show less

      • Oct 2015 - Jan 2017

      • Engaged in individual advising appointments, group advising sessions, and email/phone communication with current and incoming undergraduate students and transfer students• Educated students regarding College, University, and Campus policies and procedures, along with course registration and selection• Evaluated undergraduate students’ progress in their respective programs, evaluating degree requirements, counseling and providing related guidance and direction• Intervened and referred students to resources throughout the University community as may be needed• Conducted new LAS student orientation programs• Co-Chair of the Intercollege Transfer Committee• Taught LAS 110: Success in the City, a first-year seminar course for new LAS students• Served as a College representative for select admissions events/initiatives Show less

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Policy Development Intern
      • Jul 2021 - Oct 2021

      • Identified and developed key policies • Developed and managed the implementation of major strategic projects • Developed best practices and/or policies and procedures for training • Led projects which review the efficiency and effectiveness of services, recommended changes, and made sure they were carried out • Made sure that performance is monitored, data collected and analyzed • Wrote performance reports • Established feasible timeframes to achieve the goals and objectives outlined in policies Show less

    • United States
    • Political Organizations
    • Senior Policy Intern
      • Mar 2021 - Jun 2021

      • Directed research, writing, and editing efforts on key environmental, urban planning, and public health policy topics • Led a team of 20 policy interns, managing schedules, reviewing white papers, and daily tasks • Prepared reports on project status for the campaign director • Lead campaign phone banks with 50+ attendees • Directed research, writing, and editing efforts on key environmental, urban planning, and public health policy topics • Led a team of 20 policy interns, managing schedules, reviewing white papers, and daily tasks • Prepared reports on project status for the campaign director • Lead campaign phone banks with 50+ attendees

    • United States
    • Higher Education
    • 700 & Above Employee
    • Wellness Graduate Assistant
      • Aug 2014 - May 2015

      • Served as the Health Promotion and Outreach department's Educational Event Planner • Assisted with classroom instruction and supervision of the 15-student Peer Educator program • Produced educational handouts on various health topics • Assisted in the development of a marketing campaign and assessment tools • Planned and staged 18 educational on-campus events reaching over 3,000 students on topics including: alcohol use, winter wellness, stress management, and sexual health • Served as the Health Promotion and Outreach department's Educational Event Planner • Assisted with classroom instruction and supervision of the 15-student Peer Educator program • Produced educational handouts on various health topics • Assisted in the development of a marketing campaign and assessment tools • Planned and staged 18 educational on-campus events reaching over 3,000 students on topics including: alcohol use, winter wellness, stress management, and sexual health

    • United States
    • Financial Services
    • 1 - 100 Employee
    • Teller
      • Oct 2013 - May 2014

      Responsible for customer service. Responsible for incoming calls, data entry, and processing of daily transaction reports. Cash handling in person and in drive-thru atmosphere. Ability to multitask phones, members and daily tasks. Responsible for customer service. Responsible for incoming calls, data entry, and processing of daily transaction reports. Cash handling in person and in drive-thru atmosphere. Ability to multitask phones, members and daily tasks.

    • United States
    • Higher Education
    • 700 & Above Employee
      • Aug 2012 - Jan 2013

      • Served as a student event planner for the University of Nebraska-Lincoln’s East Campus• Oversaw daily activities at the East Campus Student Involvement office including managing seven undergraduate student employees• Performed office supervisory duties including monitoring department finances, budget, payroll, and employee scheduling• Updated and regularly monitored the Community software database of over 500 Registered Student Organizations• Prepared and led monthly Community Software trainings to faculty, staff, and students• Drafted contracts for events on both City and East Campuses or sponsored by East Campus Student Organizations Show less

      • Aug 2012 - Jan 2013

      • Continued my participation in Campus NightLife as an undergraduate student through transitioning to a new leadership role• Responsible for booking, contracts, and hospitality of hired performers or workers• Attended weekly undergraduate leadership and general membership meetings• Established an interview processes for potential new board members• Coordinated collaborative events with other on‐campus organizations• Ensured budget was accurately managed and reported to the Vice Chancellor for Student Affairs• Developed a marketing plan for each semester of the 2012-2013 academic year Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Proctor
      • Aug 2009 - May 2012

      Responsible for supervising online tests on campus. Responsible for upholding academic honesty codes and customer service to test takers. Responsible for supervising online tests on campus. Responsible for upholding academic honesty codes and customer service to test takers.

    • United States
    • Software Development
    • 700 & Above Employee
    • Marketing Intern
      • May 2011 - Oct 2011

      Basic data entry. Responsible for providing customer service to individuals calling in to the company or emailing. Basic data entry. Responsible for providing customer service to individuals calling in to the company or emailing.

Education

  • University of Illinois Chicago
    Doctor of Philosophy - PhD, Public Administration
    2022 - 2026
  • University of Illinois Chicago
    Master of Public Policy - MPP, Environmental Policy & Urban Planning
    2020 - 2021
  • University of Nebraska-Lincoln
    Master of Arts - MA, Educational Administration: Higher Education & Student Affairs Administration
    2012 - 2015
  • University of Nebraska-Lincoln
    Bachelor of Arts (B.A.), Communication Studies
    2008 - 2012

Community

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