Experience

Taxpayer Advocate Service

• United States
• Government Administration
• 100 - 200 Employee

• Case Advocate

  • Oct 2017 - Present

  Represents customers who have contacted or who have been referred tothe Taxpayer Advocate Office after unsuccessful attempts to resolve their tax-related inquiries through normal channels. Administrative and technical assistance is provided to individuals and/or businesses and involves a wide range of issues/problems that involve tax-processing regulatory requirements and procedures as administered by the Internal Revenue Service. Assistance is provided in terms of the individual customer’s needs in consideration of each customer’s situation or problem. Contacts are either by telephone, correspondence, or in person.



Internal Revenue Service

• United States
• Government Administration
• 700 & Above Employee

• International Contact Rep

  • Sep 2004 - Oct 2017

  Provide technical assistance, addressing a wide range of issues that require unique solutions. Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities. Secure, analyze and protect sensitive personal and financial information through research of multiple online/database systems. Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues.Other positions at IRS include:Subject Matter Expert, tax implications of American Recovery and Reinvestment Act 2009, Washington, DC, May-June 2009Telephone Excise Tax Refund (TETR) Representative, assisted taxpayer inquiries regarding the refund, January – May 2007Tax Examiner, 1040X return adjustments for the 2006 tax yearData Transcriber, 1040 tax returns, entered returns into IRS database, 2001-2003



Sermatech International Inc.

• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Market Research Analyst

  • Jun 1994 - Aug 1997

  Researched the operations of gas and steam turbines at electrical power plants. Tracked opportunities to bid on maintenance contracts. The information was assembled into monthly reports for the sales department. Researched the operations of gas and steam turbines at electrical power plants. Tracked opportunities to bid on maintenance contracts. The information was assembled into monthly reports for the sales department.