Board Memeber

• Nov 2021 - Present

Advisory Committee Member

• Mar 2021 - Present

Our Board decided to create an AC to act in an advisory capacity and assubject matter experts (SMEs) in the 16 critical infrastructure and keyresource (CI/KR) sectors.

Information Technology Help Desk Manager

• Feb 2021 - Present

Executive Director

• Jun 2013 - Present

 Manages day to day operations.  Works closely with staff to implement various project assignments.  Estimates numerous IT and administrative project hours for each stage of project.  Ensure high quality and timely production of all deliverables  Manage all meetings of the Foundation  Serves as primary contact to ensure appropriate liaison is contacted.  Oversees the work of all board members  Monitors budget and cash flows  Prepares and presents presentations to other key stakeholders.  Organizes and delineates fundraising events  Reviews deliverables before presented to board of directors  Recruits volunteers for different events  Creates and maintains website and technical content. Show less

Operations Manager

• Oct 2019 - Dec 2020

Operations Manager

• Apr 2018 - Jan 2019

Incident & Problem Operations – IT Incident Manager

• Apr 2015 - Apr 2018

Incident Management Incident Management

Principle systems administrator

• Jul 2014 - Apr 2015

Ask Ask

Incident Management Analyst

• Oct 2012 - Jul 2014

 Develops trending reports and analyzes data  Ensure incidents and problems are handled correctly  Monitors, audits, and reports incidents  Creates and maintains standard operating procedures material  Manages an Incident Coordination Line for issues  Produces and distributes Daily, Weekly, Monthly and ad hoc reports as requested  Positively confirms hand-offs between in-scope and out-of-scope support organizations  Promotes proper operational use of Incident Management process throughout the organization  Assist in the preparation of technical material, preparation of management presentations and material in support of meetings minutes, agendas, and compilation of briefings Show less

Business Analyst

• Jan 2012 - Oct 2012

 Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis  Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs  Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Business Requirements Document, iii  Use Cases, GUI, Screen and Interface designs  Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow  Develop requirements specifications according to standard templates, using natural language  Attend daily scrums  Monitor Google analytics and create web trends reports  Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs  Act as a liaison between the business units, technology teams and support teams  Analyze data  Create data dictionaries, metadata, and user friendly names.  Complete some ETL work in Informatica and SQL  Create mock ups and Prototypes  Software/website testing  Writing test cases  Regression testing  Parse code to insure correct syntax and structure.  Create reports in Analytics. Show less

Major Incident Manager

• Apr 2011 - Jan 2012

-Leverage strong research and technical writing skills by assisting the Center of Information Technology (CIT) staff in the development of communication techniques to provide the NIH community with the knowledge on a variety of network and telecommunications service affecting events. -Utilize incident management techniques to assist incident managers achieve a superior level of support in order to restore service quickly and efficiently. -Create and distribute CIT Support Meeting Agenda, attend meetings and record minutes. -Also create Operations Report for meeting conduct by division managers. -Continuously enable the relationship building process between Incident Managers, Service Providers, Developers, NIH users and the NIH Service Desk. -Assist with the creation and maintenance of a web-enabled database for tracking utility activities that may affect network, cable, or telecommunications devices which require prior impact assessments. -Prepared document incidents using an electronic ticketing (Remedy) and tracking database to oversee and monitor service disruptions. -Aid incident managers in developing comprehensive incident time lines in order to chair incident review sessions aimed at permanently resolving service disruptions that occur on a variety of networks and system applications. -Monitor critical networks using a monitoring dashboard tool in order to assist the Network Operations Center in detecting and addressing network outages to keep service disruptions to a minimum. -Write HTML to provide the Service desk with up to date information on problem managements. Monitor incoming Remedy tickets to create a front message to alleviate call volume. -Set up phone bridges for maintenance's or large scale problems. -Create problem case summaries, incident reviews and problem analysis reports. -Develop and update processes and procedures documentation essential for the successful. Show less

Grants Specialist

• Aug 2008 - Apr 2011