Experience

Brevard Clerk of the Circuit Court & Comptroller

• United States
• Government Administration
• 100 - 200 Employee

• Call Center Supervisor

  • Dec 2020 - Present

• Call Center Assistant Supervisor

  • Aug 2003 - Present

  Provide supervision, guidance, training and motivation to assigned personnel. Assign, monitor and review work. Evaluate performance and initiate correct action, as needed. Monitor phone calls for accuracy and professionalism. Answer incoming calls; assist with problem solving and customer concerns regarding complex situations. I have assisted with the eFiling system since its inception and answer eFiling questions from attorneys and pro se litigants on a regular basis. Complete employee performance evaluations. Manage and train staff assigned to the Call Center. Work closely with attorney’s, managers, supervisors and pro se litigants on a wide variety of issues including but not limited to: small claims, evictions, foreclosures, probate, traffic and criminal cases.Ongoing training participation in seminars such as: Leadership Skills of Today, The Leadership Challenge, Dealing with Difficult People, Management Skills for Today’s Professional, 7 Habits of Highly Effective People, 7 Habits Maximizer, 5 Choices to Extraordinary Productivity, The Role of Ethics in Public Government, Managing Diversity, Preventing Workplace Violence, Team Building, Anger Management and Discriminatory Harassment Awareness , Measuring Customer Satisfaction, and Customer Contact-Lasting Impressions. Show less