Michele Masseretti

IT Retail Senior Application Engineer at LFR Technology
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Contact Information
us****@****om
(386) 825-5501
Location
Caslano, Ticino, Switzerland, CH
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Professional working proficiency
  • Tedesco Elementary proficiency
  • Spagnolo Elementary proficiency

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Credentials

  • Learning Microsoft Dynamics 365: The Basics
    LinkedIn
    May, 2021
    - Nov, 2024
  • Azure Active Directory: Basics
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Learning Office 365 (Microsoft 365)
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Windows 10: Troubleshooting for IT Support
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • ITIL® 4 Foundation Certificate
    AXELOS Global Best Practice
    Nov, 2020
    - Nov, 2024

Experience

  • LFR Technology, a DXC Technology company
    • Switzerland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Retail Senior Application Engineer
      • Apr 2018 - Present

      Organized stores enrollment. Implemented strategies for Windows 10 migration. Supported business in Digital solutions. Tested and deployed business solution for POS system. Audit controller feedback. Organized stores enrollment. Implemented strategies for Windows 10 migration. Supported business in Digital solutions. Tested and deployed business solution for POS system. Audit controller feedback.

  • LLX GBS
    • Caslano, Canton Ticino, Svizzera
    • IT Retails Specialist
      • Nov 2013 - Mar 2018

      Supported the day-to-day store operations for multi-brand (Bally, Belstaff and Jimmy Choo). Organized POS replacement for Belstaff and Jimmy Choo for EMEA. Implemented onsite and online training for new business solutions. Monitored data flow for the Bally, Belstaff and Jimmy Choo. Supported the day-to-day store operations for multi-brand (Bally, Belstaff and Jimmy Choo). Organized POS replacement for Belstaff and Jimmy Choo for EMEA. Implemented onsite and online training for new business solutions. Monitored data flow for the Bally, Belstaff and Jimmy Choo.

  • Bally
    • Switzerland
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Store Helpdesk 1st and 2nd Level Support
      • Feb 2006 - Nov 2013

      Helpdesk support for Bally stores in EMEA, APAC and US. Organized POS replacement for EMEA and HK. Sales controller for EMEA, APAC and US. Helpdesk support for Bally stores in EMEA, APAC and US. Organized POS replacement for EMEA and HK. Sales controller for EMEA, APAC and US.

Education

  • Politecnico di Milano
    Laurea, Ingegneria delle telecomunicazioni
    1992 - 2000

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