Michele Johnson, CAPI

Private Client Risk Advisor at The Magnes Group
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Contact Information
us****@****om
(386) 825-5501
Location
Oakville, Ontario, Canada, CA

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Credentials

  • CAPI
    Wharton Executive Education
    Dec, 2022
    - Nov, 2024

Experience

  • The Magnes Group
    • Canada
    • Insurance
    • 100 - 200 Employee
    • Private Client Risk Advisor
      • Jul 2021 - Present

    • Manager, Personal Lines
      • Apr 2007 - Jul 2021

    • VIP Account Manager
      • Apr 2004 - Apr 2007

    • Account Manager
      • Jun 2002 - Apr 2004

  • CIBC
    • Canada
    • Banking
    • 700 & Above Employee
    • Team Leader Sales
      • Mar 1997 - Mar 2001

      - Managed Personal Insurance Sales team - Monitor and coach on calls for quality - Coach/Train staff on sales effectiveness - Develop monthly/quarterly sales contests - Responsible for achieving monthly sales targets - Customer resolution - Managed Personal Insurance Sales team - Monitor and coach on calls for quality - Coach/Train staff on sales effectiveness - Develop monthly/quarterly sales contests - Responsible for achieving monthly sales targets - Customer resolution

  • FedEx
    • United States
    • Freight and Package Transportation
    • 700 & Above Employee
    • Manager Assist
      • Sep 1991 - Feb 1997

      -Acted as resources desk to customer service staff -Customer resolution specialist -Monitor calls for quality and consistency -Coach staff on call quality, policies and procedures -Training of new staff members -Create quarterly scheduling for all Canadian Call Center Staff -Monitor service levels -Customer clearance guidance -Track and expedite packages -Acted as resources desk to customer service staff -Customer resolution specialist -Monitor calls for quality and consistency -Coach staff on call quality, policies and procedures -Training of new staff members -Create quarterly scheduling for all Canadian Call Center Staff -Monitor service levels -Customer clearance guidance -Track and expedite packages

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