Experience

CLD PR

• United States
• Public Relations and Communications Services
• 100 - 200 Employee

• Fashion & Lifestyle PR

  • Oct 2022 - Present

  Los Angeles, California, United States Place clients in magazine and online fashion/trend stories, editorials for major magazines where the magazines have their own staff of stylists (Vogue, Elle, etc.), influencer outreach and gifting, social media management, ensuring any placements the celebrity team garnered are credited with designer information and secure placements of those shots in weekly/monthly magazines or online mentions, event planning/production, creating copy and pitches to send out for outreach to… Show more Place clients in magazine and online fashion/trend stories, editorials for major magazines where the magazines have their own staff of stylists (Vogue, Elle, etc.), influencer outreach and gifting, social media management, ensuring any placements the celebrity team garnered are credited with designer information and secure placements of those shots in weekly/monthly magazines or online mentions, event planning/production, creating copy and pitches to send out for outreach to influencers and editors, and constant outlook for any placements of our clients products ⦁ Cover intake and outprocessing of inventory using Launchmetrics ⦁ Assist in personal and professional tasks for the CEO ⦁ Go on occasional photo shoots and work events that are based in Los Angeles ⦁ Utilize all resources to gather information Show less



Herbal Face Food

• Brand Partner

  • 2021 - Present

  Create content copy, posts, stories, IGTV and reels for social media channels promoting skin care brand. Run Campaigns as new products are launched. Promote rewards program, special events, and attend meet and greets online and in person.



Copper Banking

• United States
• Financial Services
• 1 - 100 Employee

• Outside Sales Representative

  • 2022 - 2022

  Copper was founded with the mission to help teens gain real world experience with money by giving them access to their money in a way that traditional banks aren’t able to do. The Copper app and debit card teaches teens how to make smart financial decisions by creating a platform for parents and teens to connect. Founded on the belief that teens should have equal access to financial education and should be empowered to learn by doing. Create contacts weekly, schedule meetings, conduct… Show more Copper was founded with the mission to help teens gain real world experience with money by giving them access to their money in a way that traditional banks aren’t able to do. The Copper app and debit card teaches teens how to make smart financial decisions by creating a platform for parents and teens to connect. Founded on the belief that teens should have equal access to financial education and should be empowered to learn by doing. Create contacts weekly, schedule meetings, conduct workshops through keynote speaking and guided teens through the process of downloading the banking app and education of financial literacy. Show less



SS&C Technologies

• United States
• Software Development
• 700 & Above Employee

• Investor Relations Specialist

  • 2021 - 2022

  Provided fund administration services as an entry level Investor Services Representative to domestic and offshore hedge fund and private equity fund clients. Worked as part of a team for the purpose of providing proactive and innovative solutions to clients. Exemplified a commitment to professionalism and delivery of quality service. These services included processing investor subscriptions and redemptions, performing anti-money laundering and due diligence checks on investors, reporting to… Show more Provided fund administration services as an entry level Investor Services Representative to domestic and offshore hedge fund and private equity fund clients. Worked as part of a team for the purpose of providing proactive and innovative solutions to clients. Exemplified a commitment to professionalism and delivery of quality service. These services included processing investor subscriptions and redemptions, performing anti-money laundering and due diligence checks on investors, reporting to investors and clients and handling investor communications and inquiries. Provided world class service to clients by processing requests that come to the team through various channels including email, facsimile and mail. Including subscriptions, redemptions, transfers, and account maintenance ensuring accuracy. Performed anti-money laundering checks and followed up with investors for missing information when necessary. Responded to and managed client and investor inquiries, gained a deeper understanding of the financial services industry and the day to day operations. Monitored and reconciled client bank account activity Prepared redemption wire payments and monthly share registers Responded to audit inquiries Show less



Sykes Enterprises

• United States
• Information Services
• 100 - 200 Employee

• Onboarding Specialist

  • 2020 - 2021

  United States Processed re-credentialing paperwork and maintaining a database of clinicians' training, education, licensing, and experience information, specialists also ensure that practitioners adhere to staff policies, department regulation, and government laws while being organized and detail oriented using MS Word, Excel and Outlook. Acted as a liaison to onboard high profile healthcare professionals ensuring preparation, briefing and implementation. Verified credentials of healthcare… Show more Processed re-credentialing paperwork and maintaining a database of clinicians' training, education, licensing, and experience information, specialists also ensure that practitioners adhere to staff policies, department regulation, and government laws while being organized and detail oriented using MS Word, Excel and Outlook. Acted as a liaison to onboard high profile healthcare professionals ensuring preparation, briefing and implementation. Verified credentials of healthcare professionals are in compliance with State and Federal standards Contacted healthcare professionals about new or expiring documentation requirements Conducting audits of required documentation for our healthcare professionals Verifying the legitimacy of practitioner information with universities, licensing agencies, and certification groups Show less



24 Hour Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Yoga and Pilates Instructor

  • Nov 2017 - Jun 2020

  Orlando, Florida Area Responsible for leading members through group exercise activities in a classroom setting. Educate participants about useful and safe exercises, assist them in achieving exercise goals by creating a fun workout environment for all populations pursuant to the 24-Hour Fitness Standards of Excellence. • Greet all members and encourages new participants to class through promotion and relationship marketing. Starts and finishes classes on time as scheduled. • Work with participants… Show more Responsible for leading members through group exercise activities in a classroom setting. Educate participants about useful and safe exercises, assist them in achieving exercise goals by creating a fun workout environment for all populations pursuant to the 24-Hour Fitness Standards of Excellence. • Greet all members and encourages new participants to class through promotion and relationship marketing. Starts and finishes classes on time as scheduled. • Work with participants through perceived rate of exertion helping them achieve fitness goals. Instruct class to the ability level of the students participating. Instructs group exercise classes according to company standards. • Utilize schedule source for personal class scheduling as well as class substitution. Attends instructor training and supervisor’s meetings. Show less



Everglades University

• Higher Education
• 100 - 200 Employee

• Admissions Enrollment Counselor

  • Oct 2019 - Mar 2020

  Orlando, Florida Area Maintained knowledge in programs offered by the university by understanding admissions recruitment process and policies. Utilized professional communication build excitement and genuine connections with students who were interested in degree programs to enroll and maintain future students. • Followedup with student inquiries either on campus, by phone or through electronic resources. • Helped students through the enrollment using our recruiting strategies and ensure that they have met all… Show more Maintained knowledge in programs offered by the university by understanding admissions recruitment process and policies. Utilized professional communication build excitement and genuine connections with students who were interested in degree programs to enroll and maintain future students. • Followedup with student inquiries either on campus, by phone or through electronic resources. • Helped students through the enrollment using our recruiting strategies and ensure that they have met all admissions requirements. • Use Campus Nexus to follow-up on student inquiries and input notes as needed. Show less



Los Angeles Film School

• United States
• Higher Education
• 400 - 500 Employee

• Online Admissions Enrollment Representative

  • Mar 2018 - Aug 2019

  Served as support to the Los Angeles Film School in the full scope of admissions into all entertainment programs. Responsible for identifying qualified applicants for admissions into their program of choice while operating in compliance with state and federal accreditation and institutional policies. Initiated a high volume of phone calls to prospective students in response to program inquiries, as well as setting appointments and conducting interviews while ensuring a high level of… Show more Served as support to the Los Angeles Film School in the full scope of admissions into all entertainment programs. Responsible for identifying qualified applicants for admissions into their program of choice while operating in compliance with state and federal accreditation and institutional policies. Initiated a high volume of phone calls to prospective students in response to program inquiries, as well as setting appointments and conducting interviews while ensuring a high level of internal and external customer service for involved parties. Assist students with educational and career planning by providing career and occupational information about related degree programs. Collaborate with document specialists, directors, financial aid counselors, faculty, other career program advisors, and staff to provide the support necessary to enhance the learning needs of students enrolled in these programs. • Assist students with identifying and selecting appropriate courses for their career path, explaining requirements for obtaining degrees as appropriate • Schedule and conduct interviews and assist candidates who are qualified for enrollment to develop educational plan that meets their educational goals within their specified timeframe. • Evaluate transcripts and courses for program admission as appropriate while participating in enrollment activities including: Admission Representative training, and daily stand-up meetings. • Assist 100 to 120 students a year to successfully begin their education program of choice, offered by The Los Angeles Film School or The Los Angeles Recording School. Show less



Banana Republic

• United States
• Retail
• 700 & Above Employee

• Sales Support Specialist

  • Oct 2008 - Dec 2017

  Orlando, Florida Area Proactively determined individual needs by understanding client business issues and concerns. Recommended and implemented appropriate solutions by responding with exceptional service, including selling products and taking returns. Proactively determined individual needs by understanding clients style needs. Recommended merchandise while responding with exceptional service, including selling products and taking returns.Specialized in creating a repeating client base and maintaining… Show more Proactively determined individual needs by understanding client business issues and concerns. Recommended and implemented appropriate solutions by responding with exceptional service, including selling products and taking returns. Proactively determined individual needs by understanding clients style needs. Recommended merchandise while responding with exceptional service, including selling products and taking returns.Specialized in creating a repeating client base and maintaining sales quotas. Maintained the sales-floor, answering phone calls, fitting rooms and cash-wrap duties. Specialized in creating a repeating client base and maintaining sales quotas. Maintained the sales-floor, answering phone calls, fitting rooms and cash-wrap duties. Regularly exceeded all sales and client service metrics maintaining 100% client satisfaction. Recognized as the top promoter of store brand credit card totaling 400 cards annually. Maintained loyal client relationships by managing transactions and inquiries quickly and accurately using strategies to resolve issues. • Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand • Built genuine relationships with clients through thoughtful and consistent outreach • Regularly exceeded all sales and client service metrics maintaining 100% client satisfaction. • Optimized the client experience through providing clients with prompt, professional, warm and courteous service • Recognized as the top promoter of store brand credit card totaling 400 cards annually. • Established great rapport with customers to constantly raise the level of service provided and consistently exceed client expectations • Maintained consistent follow up with clients regarding repairs and alterations • Maintained loyal client relationships by managing transactions and inquiries quickly and accurately. Show less



BNY Mellon

• United States
• Financial Services
• 700 & Above Employee

• Mutual Funds Custody Account Administrator I

  • Dec 2015 - Dec 2016

  Lake Mary, FL Liaised with multiple clients, investment managers, team administrators, external and internal departments to ensure timely settlement of trades. Guided and drove each client towards the best solution for their trading and business needs. Monitored all trade communications, trade flows, and settlements to meet corporate objectives. Validated trade authorizations, analyzed existing systems, interface requirements, business processes, and reviewed trade reports balances to retain… Show more Liaised with multiple clients, investment managers, team administrators, external and internal departments to ensure timely settlement of trades. Guided and drove each client towards the best solution for their trading and business needs. Monitored all trade communications, trade flows, and settlements to meet corporate objectives. Validated trade authorizations, analyzed existing systems, interface requirements, business processes, and reviewed trade reports balances to retain custodian settlement instructions. ⦁ Built strategic relationships with clients by maintaining positive open communication with sub advisors through email and phone calls. ⦁ Analyzed settlement status reports and web-based client reporting ensuring 100% resolve of trade issues. ⦁ Processed funds transfer requests, interface requirements, check requests, expense processing, and subscription/redemptions ensuring 100% accuracy. ⦁ Skillfully completed end of day accounting reconciliation, analyzed existing systems, and client inquiries to ensure accuracy. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Fraud Account Supervisor

  • May 2013 - Dec 2015

  Tampa/St. Petersburg, Florida Area Completed outbound calls to potential victims of identity theft through extensive verification processes. Interacted and collaborated with all departments: customer service, sales and other areas of the bank that needed assistance with client security. Investigated fraudulent activity while monitoring recent fraud trends on accounts and determined corrective steps to prevent future activity. Typed individual indentified fraud reports using procedural policies and… Show more Completed outbound calls to potential victims of identity theft through extensive verification processes. Interacted and collaborated with all departments: customer service, sales and other areas of the bank that needed assistance with client security. Investigated fraudulent activity while monitoring recent fraud trends on accounts and determined corrective steps to prevent future activity. Typed individual indentified fraud reports using procedural policies and guidelines. Attained 100% excellent quality assurance performance and handled escalated calls ensuring exceptional client service. Analyzed existing systems, interface requirements, business processes, and statistical data on accounts using LexisNexis computer assisted legal research services to pinpoint fraudulent activity on individual client accounts. Established and ensured compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced client satisfaction.

• Loss Mitigation Specialist

  • Dec 2012 - May 2013

  Tampa/St. Petersburg, Florida Area Services, Loss Mitigation Specialist 2012 to 2013 Contacted clients via to determine reasons for overdue payments. Conducted all conversations in a clear and professional manner. Suggested debt repayment strategies based on clients’ financial situations while adhering to all federal, state, and local guidelines. Analyzed financial documentation submitted by lenders on a timely basis… Show more Services, Loss Mitigation Specialist 2012 to 2013 Contacted clients via to determine reasons for overdue payments. Conducted all conversations in a clear and professional manner. Suggested debt repayment strategies based on clients’ financial situations while adhering to all federal, state, and local guidelines. Analyzed financial documentation submitted by lenders on a timely basis. Used broad knowledge to recommend financial solutions available to the client for appropriate refinancing opportunities. ⦁ Awarded as one of the top collectors with 100% pay by phone keep rates. ⦁ Consistently achieved a satisfied client rate of 100%. ⦁ Negotiated repayment schedules by incorporating new processes, tools and approaches when recommending financing solutions.



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Pharmacy Technician

  • May 2011 - Apr 2013

  Tampa/St. Petersburg, Florida Area Successfully closed service Que daily and consistently met compliance standards. Established new and existing prescription and patient records by typing into pharmacy database according to dispensing orders. Prepared and processed medical insurance claim forms and records. Maintained strong relationships with patients and nurses of long term care facilities. Coordinated with doctors and insurance companies to resolve medication dispensing issues and resolved rejections and billing issues in… Show more Successfully closed service Que daily and consistently met compliance standards. Established new and existing prescription and patient records by typing into pharmacy database according to dispensing orders. Prepared and processed medical insurance claim forms and records. Maintained strong relationships with patients and nurses of long term care facilities. Coordinated with doctors and insurance companies to resolve medication dispensing issues and resolved rejections and billing issues in accordance to pharmacy codes, HIPPA laws, regulations and standards. • Established and maintained patient profiles, including lists of medications taken by individual patients. • Ordered, labeled and counted stock of medications, chemicals, and supplies, and entered inventory data into computer. • Assisted customers by answering simple questions, locating items and referring them to the pharmacist for medication information. • Answered telephones, responding to questions and requests. Show less