Experience

Penn Foster Group

• United States
• E-Learning Providers
• 500 - 600 Employee

• Paralegal

  • Sep 2023 - Present

• Certification & Compliance Specialist

  • Feb 2020 - Sep 2023

  Train leadership, employees, and sales team members on compliance and certification related initiatives as well as oversee the governing certifying bodies. Including creating a program in Canvas for all employees to access for knowledge in one place and training decks. Oversee Compliance and add insights when necessary to safeguard Carrus compliance to accreditation, certification bodies, state, and federal organizations Manage the operational requirements pertaining to accrediting… Show more Train leadership, employees, and sales team members on compliance and certification related initiatives as well as oversee the governing certifying bodies. Including creating a program in Canvas for all employees to access for knowledge in one place and training decks. Oversee Compliance and add insights when necessary to safeguard Carrus compliance to accreditation, certification bodies, state, and federal organizations Manage the operational requirements pertaining to accrediting bodies including but not limited to completion reporting, new course launch processes, accreditation expirations, course reviews, and course configurations. Foster positive working relationships with Army, Military One Source, accreditation bodies and state regulators measured by recommendations for our products, approval for new course launches, and proactive notifications of state regulation changes. Manage projects including pilot programs for new courses, recommending updates to current courses for increased learner effectiveness and need. Creating processes and procedures with leadership and monitoring compliance on employees



CareerStep

• United States
• E-Learning Providers
• 100 - 200 Employee

• Academic Advisor

  • Aug 2016 - Feb 2020

  Assist Military students to enroll in companies medical courses with government and legislative grant funding. Responsibilities include but not limited to placing outgoing calls and take incoming calls on those that request additional information on courses, answering emails and texts to assist students with grant applications, course questions and help enroll once funding is approved. Creating email templates for myself and other team members to use to give each student as much… Show more Assist Military students to enroll in companies medical courses with government and legislative grant funding. Responsibilities include but not limited to placing outgoing calls and take incoming calls on those that request additional information on courses, answering emails and texts to assist students with grant applications, course questions and help enroll once funding is approved. Creating email templates for myself and other team members to use to give each student as much information on their course decision as possible to ensure they were confident in their decision. Assist team members when manager is out of the office or unavailable by answering questions and doing research on job opportunities to reassure students they are making a good decision on taking a course. Show less Assist Military students to enroll in companies medical courses with government and legislative grant funding. Responsibilities include but not limited to placing outgoing calls and take incoming calls on those that request additional information on courses, answering emails and texts to assist students with grant applications, course questions and help enroll once funding is approved. Creating email templates for myself and other team members to use to give each student as much… Show more Assist Military students to enroll in companies medical courses with government and legislative grant funding. Responsibilities include but not limited to placing outgoing calls and take incoming calls on those that request additional information on courses, answering emails and texts to assist students with grant applications, course questions and help enroll once funding is approved. Creating email templates for myself and other team members to use to give each student as much information on their course decision as possible to ensure they were confident in their decision. Assist team members when manager is out of the office or unavailable by answering questions and doing research on job opportunities to reassure students they are making a good decision on taking a course. Show less



Apex Family & Cosmetic Dentistry

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Office Assistant

  • Jun 2015 - Aug 2016

  Responsible for ensuring that each patient has a good experience from the friendly face at the front desk to the dental care in the back. Including: welcoming the patient at the front, calling insurance companies to get benefits, talking to patients about treatment that is needed, and making payment arrangements. Organized schedules for three doctors and three hygienists. Including assistants and front office staff to effectively manage the day-to-day operations for the clinic.… Show more Responsible for ensuring that each patient has a good experience from the friendly face at the front desk to the dental care in the back. Including: welcoming the patient at the front, calling insurance companies to get benefits, talking to patients about treatment that is needed, and making payment arrangements. Organized schedules for three doctors and three hygienists. Including assistants and front office staff to effectively manage the day-to-day operations for the clinic. Answered phone calls for patients with questions on treatment that is needed, statements they received or scheduling appointments. Show less Responsible for ensuring that each patient has a good experience from the friendly face at the front desk to the dental care in the back. Including: welcoming the patient at the front, calling insurance companies to get benefits, talking to patients about treatment that is needed, and making payment arrangements. Organized schedules for three doctors and three hygienists. Including assistants and front office staff to effectively manage the day-to-day operations for the clinic.… Show more Responsible for ensuring that each patient has a good experience from the friendly face at the front desk to the dental care in the back. Including: welcoming the patient at the front, calling insurance companies to get benefits, talking to patients about treatment that is needed, and making payment arrangements. Organized schedules for three doctors and three hygienists. Including assistants and front office staff to effectively manage the day-to-day operations for the clinic. Answered phone calls for patients with questions on treatment that is needed, statements they received or scheduling appointments. Show less



Mac-Warehouse

• United States
• Computer Hardware
• 1 - 100 Employee

• Office Manager

  • Aug 2014 - Jun 2015

  Answered phone calls and assisted customers with questions on warranty issues or purchasing the right computer. Managed outlet store, helped customers with questions and purchasing Apple products that fit their needs, stocked shelves and updated prices when needed. As well as kept website up to date with inventory for online customer purchases. Performed all accounting duties for company, including purchase orders, inventory, bills, invoices, banking, credit cards and reporting for… Show more Answered phone calls and assisted customers with questions on warranty issues or purchasing the right computer. Managed outlet store, helped customers with questions and purchasing Apple products that fit their needs, stocked shelves and updated prices when needed. As well as kept website up to date with inventory for online customer purchases. Performed all accounting duties for company, including purchase orders, inventory, bills, invoices, banking, credit cards and reporting for investors and owners. Performed all office duties including: faxing, copying, and filing. Show less Answered phone calls and assisted customers with questions on warranty issues or purchasing the right computer. Managed outlet store, helped customers with questions and purchasing Apple products that fit their needs, stocked shelves and updated prices when needed. As well as kept website up to date with inventory for online customer purchases. Performed all accounting duties for company, including purchase orders, inventory, bills, invoices, banking, credit cards and reporting for… Show more Answered phone calls and assisted customers with questions on warranty issues or purchasing the right computer. Managed outlet store, helped customers with questions and purchasing Apple products that fit their needs, stocked shelves and updated prices when needed. As well as kept website up to date with inventory for online customer purchases. Performed all accounting duties for company, including purchase orders, inventory, bills, invoices, banking, credit cards and reporting for investors and owners. Performed all office duties including: faxing, copying, and filing. Show less



ZING BROTHERS, LLC

• United States

• Office Manager

  • May 2013 - Apr 2014

  Coordinated the day-to-day activities with internal and external resources to accomplish timely deliveries to clients and warehouses. Supervised staff and managed equipment/machines throughout production process. Ensured that all products followed safety testing during production. Performed all office duties including: faxing, copying, filing, shipments and deliveries. Coordinated the day-to-day activities with internal and external resources to accomplish timely deliveries to clients and warehouses. Supervised staff and managed equipment/machines throughout production process. Ensured that all products followed safety testing during production. Performed all office duties including: faxing, copying, filing, shipments and deliveries.



Trizon LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Accounting Office Manager

  • 2005 - Apr 2013

  Managed the day-to-day activities of 5 full time employees; ensuring client response times are at an acceptable level. Assist General Manager, Manager, 4 Owners, Controller, Supervisors and Technicians with day-to-day operational assistance. Performed all office duties including: faxing, copying, filing, and procuring office supplies. Performed all accounting duties from payroll, check distribution, banking, purchase orders, invoicing, quarterly taxes and insurance for over 100… Show more Managed the day-to-day activities of 5 full time employees; ensuring client response times are at an acceptable level. Assist General Manager, Manager, 4 Owners, Controller, Supervisors and Technicians with day-to-day operational assistance. Performed all office duties including: faxing, copying, filing, and procuring office supplies. Performed all accounting duties from payroll, check distribution, banking, purchase orders, invoicing, quarterly taxes and insurance for over 100 employees. Worked with several sister companies to ensure their needs are being met in a timely and consistent manner. Show less Managed the day-to-day activities of 5 full time employees; ensuring client response times are at an acceptable level. Assist General Manager, Manager, 4 Owners, Controller, Supervisors and Technicians with day-to-day operational assistance. Performed all office duties including: faxing, copying, filing, and procuring office supplies. Performed all accounting duties from payroll, check distribution, banking, purchase orders, invoicing, quarterly taxes and insurance for over 100… Show more Managed the day-to-day activities of 5 full time employees; ensuring client response times are at an acceptable level. Assist General Manager, Manager, 4 Owners, Controller, Supervisors and Technicians with day-to-day operational assistance. Performed all office duties including: faxing, copying, filing, and procuring office supplies. Performed all accounting duties from payroll, check distribution, banking, purchase orders, invoicing, quarterly taxes and insurance for over 100 employees. Worked with several sister companies to ensure their needs are being met in a timely and consistent manner. Show less