Experience

FreightWise, LLC.

• United States
• Truck Transportation
• 1 - 100 Employee

• Data Processing/Customer Solutions

  • Jan 2022 - Present



Tractor Supply Company

• United States
• Retail
• 700 & Above Employee

• Customer Solutions Specialist

  • Sep 2017 - Jan 2022



Ramsey Solutions

• United States
• Financial Services
• 700 & Above Employee

• Customer Advocate on Real Estate ELP Team

  • Jul 2009 - Jun 2017

  Promptly followed up with inbound website leads via phone and email to provide exceptional customer service regarding leads’ real estate needs. Daily call goal was 90 calls/day. Received Customer Advocate of the Month Award for 8 months during 2016. Promptly followed up with inbound website leads via phone and email to provide exceptional customer service regarding leads’ real estate needs. Daily call goal was 90 calls/day. Received Customer Advocate of the Month Award for 8 months during 2016.



Family

• Greater Memphis Area

• Assistant and Companion to my Mother

  • Dec 2006 - May 2009

  In April 2006, my father was diagnosed with inoperable brain cancer. He passed away 3 months later. My mother required my assistance and support with financial, business, and personal matters as she transitioned into this new phase of her life. In April 2006, my father was diagnosed with inoperable brain cancer. He passed away 3 months later. My mother required my assistance and support with financial, business, and personal matters as she transitioned into this new phase of her life.



Counseling Center

• Greater Nashville Area, TN

• Office Manager and Personal Administrative Assistant

  • Apr 2003 - Nov 2006

  I was the personal assistant to the Clinical Therapist who ran the office, and I managed the daily functions of the office, which included coordinating six other counselors. Handled highly confidential information and difficult client situations. Conducted intake assessment with the referrals and prospective clients who contacted the office for counseling services and connected them with the appropriate therapist for their situation and needs. I was the personal assistant to the Clinical Therapist who ran the office, and I managed the daily functions of the office, which included coordinating six other counselors. Handled highly confidential information and difficult client situations. Conducted intake assessment with the referrals and prospective clients who contacted the office for counseling services and connected them with the appropriate therapist for their situation and needs.



Alexander's Mobility Services

• United States
• Truck Transportation
• 100 - 200 Employee

• Surveyor - Customer Service Field Representative

  • Apr 1996 - Apr 2003

  Traveled to customers’ homes to perform detailed pre-move surveys and inventories for their corporate or personal relocation. Traveled extensively across Tennessee and Kentucky, with some travel also including Illinois, Alabama, and Mississippi. Served as the liaison between the customer and their Relocation Coordinators. Traveled to customers’ homes to perform detailed pre-move surveys and inventories for their corporate or personal relocation. Traveled extensively across Tennessee and Kentucky, with some travel also including Illinois, Alabama, and Mississippi. Served as the liaison between the customer and their Relocation Coordinators.



Judson Baptist Church

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Receptionist, Lead Secretary and Personal Assistant to Ministers

  • May 1991 - Nov 1994

  Performed all types of church administrative duties and ministry assistance needed by the staff, the committees, and the members. Performed all types of church administrative duties and ministry assistance needed by the staff, the committees, and the members.