Experience

GNH Lumber Inc

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Kitchen and Bath Designer

  • Aug 2020 - Present



Central Plumbing and Heating

• Kitchen and Bath Designer

  • Apr 2019 - Jul 2020

  Developing a kitchen program for an established 10,000 sq/ft Bathroom Showroom. Project renovation management of a budgeted $500k retail space renovation.Researched, led meetings with, and acquired multiple vendors.Designed showroom kitchen & bath display layout & design; kitchen vignette placement, reallocating existing displays, cabinet designs, countertop, backsplash, appliances, and floor materials. Focused on pricing strategies, competitor and market analysis, new product roll out & target marketing. Responsible for creating a selling process to implement a seamless selling experience for clients.Kitchen & Bath Designer: designed for existing and new construction spaces, multi housing complexes. Layouts included all aspects of kitchen & bath space, including installation - Cabinetry, Countertop Surface Materials, Appliances, Floor Textiles, Plumbing, Electrical. Interact with customers to identify project requirements (space, timeline, & budget) & provide creative solutions. Guide and inspire clients in creating design proposals for their project. Responsible for consistent customer and vendor follow up.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Specialty Sales Service Manager

  • Feb 2019 - Apr 2019

  Drove Specialty Sales Department (Kitchens, Appliances, Millwork, Flooring) sales. Led weekly discussions with sales associates on sales performance. Sales performance included: Sales, margin, close rates, average ticket, customer experience.Involved in positive servant leadership to inspire and develop peers and associates.Active participant in training, coaching, and mentoring associates.Resolving customer & associate matters; creating proactive processes to help reduce issues & errors.Responsible for ensuring Specialty Sales Departments were equipped for selling. ie . staffed, clean, fully stocked, accurate promotional signage.

• Kitchen and Bath Designer

  • Sep 2015 - Feb 2019

  Kitchen & Bath Designer: designed for existing and new construction spaces. Layouts included all aspects of kitchen & bath space, including installation - Cabinetry, Countertop Surface Materials, Appliances, Floor Textiles, Plumbing, Electrical.Interact with customers to identify project requirements (space, timeline, & budget) & provide creative solutions. Guide and inspire clients in creating proposals for their project. Responsible for consistent customer and vendor follow up.Responsible for project management from payment to project completion. Average project: kitchen $35,000 / bath $15,000.Exceeded company sales goals in multiple metrics: Sales, margin, close rates, average ticket, customer experience.Trained & developed new Project Specialists on the In Home Sales Program, Lowe’s programs, processes, and procedures. Subject matter expert, a contributor to solutions for peers, vendors, managers, and direct supervisors.A resource for onboarding new subcontracted installers into the In Home Sales Program. Promoting evolution of the In Home Program by building relationships, successfully leading and managing by influence with store associates.Continuously training store associates and management on program and program updates. Training includes; creating group classes, one on one coaching/mentoring, and promoting team collaboration.

• Department Manager

  • Apr 2014 - Sep 2015

  Involved in positive servant leadership to inspire and develop peers and associates.Active participant in training, coaching, and mentoring associates.Drove department sales.Collaborated with associates on ways to remove obstacles to ensure associates could sell with ease.Ensured associates were knowledgeable of all resources available to them to help them succeed in their roles.Resolving customer & associate matters; creating proactive processes to help reduce issues & errors. Worked with all faces of company - sales, service, and operational.